Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.

Futonland Review

Saturday, March 25th

2023 Futon Store Reviews

Futonland Review 1 Star Rating


1 Star Rating
  • Priced from $179.99 to $1,402.49
  • 30-day return policy
  • Largest retailer of futons
  • Huge variety of options

Futonland is the largest retailer of futons in our evaluation. They sell the beds, mattresses, and covers for the futons. Futonland was founded in 1995 in Queens, New York. They pride themselves on not being a big box store and they sell to all 50 states.

Variety of options

When shopping at Futonland, you will see that they have a variety of options. They have options as small as a futon chair and as large as a queen size futon bed. Another offering they provide is Amish futon frames. Futonland also makes custom futons if you need something more unique.

Various forms of delivery

When looking into shipping with Futonland it will take approximately 2 to 3 weeks, however it could take up to 4 months when ordering a custom futon. Futonland offers five types of delivery.

  • The first is curbside, which will get your futon delivered to the nearest curb to your driveway or property.
  • The second option is in-home delivery, which will get your items delivered to the first dry area of your home and is only available on weekdays.
  • The third option is room of choice delivery, which will get your item delivered to the room of your choosing up to 2 levels being included.
  • The fourth option is white glove delivery, which includes the item being placed in the room of your choice plus unpacking and removal of debris.
  • The fifth option is white glove delivery plus assembly, which is the same as the previous option but also includes assembly of the futon.

With all of the delivery options, they require someone over the age of 18 to be present to sign for the item and for accessibility for a 48-foot trailer to deliver the item.

Best Futons

Decent return policy

Futonland has a decent return policy. If you cancel your item before it processes, it is the easiest and cheapest option. If the order has been processed but has not arrived, you are subject to a 20% restocking fee. In the event that you received free shipping, you are also responsible to pay back what shipping would have been. Once the item arrives, you have 30 days to submit a return. The item must be in its original condition, free of stains and damages. Once they receive and process your return, they will send your refund. They do, however, charge that 20% restocking fee on returns.

"F" rating on BBB

When checking Futonland's reputation on the Better Business Bureau's website, we found a not-so-pleasant answer. They have received an "F" rating and many customer warnings to stay away. Most of the complaints are from customers who were sent the wrong items. There is a complaint about a custom order taking over 10 weeks and then Futonland canceled that delivery too. They then stated on the BBB website that if the customer would choose to cancel the order, they would be responsible for the 20% restocking fee plus the shipping costs which amount to $780.

Avoid shopping here

Overall, we cannot recommend Futonland as a safe place to purchase a futon. While they have a wide range of options, your chances of getting what you ordered are slim. If you happen to get lucky and get the correct item, it most likely won't arrive in the promised time. We encourage you to shop at one of the other retailers in our review instead.

Where is the Best Place to Buy a Futon?

Futons are a common piece of furniture to sleep on or relax. The convenience of having it be a chair or couch by day and a bed by night makes it a convenient addition to any house. Futons are great for an extra bed for company that can be left as a couch or chair during the day or when no one is using it. They are also fantastic for bedrooms that have limited space, since you can use it as a bed at night but save space during the day by making it back into a couch.

The mattress cover can be made out of several types of materials, such as microfiber, cotton, linen, velvet - the possibilities are almost endless. Futon mattresses are very similar to traditional mattresses but as an added bonus you can turn the mattress into a couch. Instead of purchasing a bed and a couch, a futon provides both of these pieces of furniture in one for an affordable price. Futon covers are interchangeable so you can update the look of your futon as often as you like.

The Best Futon Stores Compare Futon Stores Compare Futon Store Reviews What are the best Futon Stores Best Futon Store Reviews

Futon Store FAQ

Futons are a Japanese traditional style of bedding. They usually include a mattress and duvet because although they generally look like a couch, they can double as a bed. They look slightly different from a sofa bed since they are not completely upholstered. With a futon, the same cushion is used for the sofa as well as the bed.
Futons are versatile to match different house styles and room spaces. They come in big and small sizes that could either sit 2 people comfortably or look like a sectional and sit 3 or more people. It may have a wood or metal frame, be made of leather material, or a soft cotton or polyester. You can buy futons in all different colors to match the rest of your decor.
The first thing to do when selecting a futon is decide what your style is. Your futon will make a big statement in a room and you want to make sure it matches your other furniture and home decor. Next, decide if it will mostly be used for seating or sleeping. If you plan on having yourself or guests sleep on the futon often, you'll want to choose a soft one that is large enough for a good night's rest. Read reviews on the different futons available online to see which ones get high ratings for durability, comfort, and quality.
Yes! Like most other pieces of furniture, futons can usually be returned to furniture stores if it is unused and in new condition. Be sure to check the return policy at the store you purchase your futon from to see how many days you'll have to send it back. If the futon arrives damaged or otherwise unsatisfactory, the company will most likely pay for return shipping and replace the futon.
Since futons can be made of all different types of material, you'll want to read the instructions that come with it to see how to clean it. Like any other couch or upholstered chair, you'll likely find it is safest just to spot treat the futon. If you have a futon cover, you'll be able to throw it in the washing machine, which is especially convenient.
Depending on the size and material of your futon, they typically range from $200 to $600. One reason futons are so popular is because they are fairly inexpensive for something that serves dual purposes. During major holidays, you can usually get a great discount from furniture stores, so it would be wise to shop for a futon during this time for extra savings.
Since your futon is a big piece of furniture that will be used for seating, it helps to complete your look with throw pillows and/or a throw blanket. This can help tie in your color scheme and make the futon look appealing. If you plan to use the futon as a bed, you'll also need to find sheets, a pillow, and any necessary blankets for sleeping as well. If you want a slipcover on your futon, you can purchase one to make washing easier and to protect the material that the futon is made of.
One reason futon slipcovers are so popular is because you can change the color of your futon whenever you want! Say you have a brown futon with a white slipcover. If you get bored of the white look, you can remove it and have a brown futon. Or you could purchase another slipcover color to freshen up your space. This keeps your futon looking new and clean. If you want a completely different style of futon, you could donate or sell the one you have to buy a new one. Since they are fairly inexpensive, it's an easy piece of furniture to update every so often.
Compare the Best Reviews

Continued from above...

Traditionally a Japanese style of bedding, a futon consists of a mattress and duvet cover and both are able to be folded and stored away. In Japan, futons are used on a tatami, which is a type of mat. In the United States, typically a futon is used on a wooden or metal frame instead. Futons became popular in the USA in the 1980's and are traditionally thicker and harder to fold up than those in Japan.

There are many retailers to consider when going to shop for a futon, between small businesses, big box stores, online and even an app on your phone. There are a variety of style options to choose too. What color mattress do you need? Do you want a wood frame or a metal one? A chair futon, a couch futon or a bed futon? Once you have an idea of what you are looking for, we have helped narrow down the stores to shop from to find it.

As you consider where to purchase a futon from, here are some key items to look for:

  • Variety. How much inventory do you have to pick from to find what you are looking for?
  • Shipping. How fast will your futon arrive?
  • Returns. How smooth is the return process if you need to make a return or simply exchange your futon for any reason?
  • Reviews. What do others think of the company and are there any red flags to watch out for?
  • Uniqueness. What makes this store different from others? Is it a big box store or a small business?

To help you in finding the perfect futon for your home, Top Consumer Reviews has evaluated and ranked the top stores to shop from today. We're confident that this information will make your futon shopping experience fun and easy!

See the Best Futon Store
The Best Reviews of Futon Stores