Overstock Review

Thursday, March 27th

2025 Futon Store Reviews

Overstock

• Over 750 futons
• Prices range from $60.99 to $2,121.49
• Free shipping on all orders over $49.99
• 30-day return window
• "A+” rated and accredited by the BBB
• In business since 1999

Overstock began in 1999 as a pioneer in the world of online discount shopping, offering surplus goods at attractive prices. Over the years, it's grown into a full-fledged e-commerce giant, known for its extensive selection of furniture, home decor, and more - all with frequent sales and free shipping perks. In 2023, Overstock made headlines by acquiring the iconic Bed Bath & Beyond brand, bringing it back as an online-only retailer. Though the two brands remain closely tied under the Beyond, Inc. umbrella (as you'll see in the twin-like similarities in their inventories), Overstock continues to operate under its original name.

700+ futons to consider

Speaking of inventory, you'll find that Overstock's selection of futons is constantly changing. When we started our research, there were 760 futons on offer. Just a week later, there were 775. It's a good indicator that if you don't see something you like today, just wait a little while.

Lower-end options with mid ratings

On the low end of the price spectrum at Overstock, you'll find a few tatami mat-style options and some floor chairs, all under $150. To get to a more traditional futon with an actual frame, you'll need to look in the $130+ range. We found the Flared Arms Modern Comfortable Loveseat starting at $159.99; when not being used as a one- or cozy two-person seat, you can fold the arms down and extend it into a bed. But, with a customer rating average not quite reaching 2 stars, you might want to skip this futon after all.

Higher-end furniture also on offer

On the other end of the prices at Overstock, you'll initially spot sleeper sofas at $1,500+. Keep scrolling, though, and you'll start to see some futons that are a closer match to what you might be picturing. We like the look of the Somette Lodge Storage line - and if you're into the rustic vibe, you might like it too. The one with a woodsy-themed printed mattress was just $967.72 during our visit, and its dozen or so reviews averaged an impressive 4.6 stars out of 5.

Check out the customer reviews, when available

Although many futons at Overstock have no shopper ratings, some of them have feedback you can consider. The most popular one we noticed was the Copper Grove Dixie Oak Full-size 2-drawer Futon Set with Mattress. With nearly 200 reviews, it averaged a solid 4.4 stars and was super-affordable at just $632.93 (down from the MSRP of $1,869).

Tends to have lower prices than sister site

Wondering if you'd find a better price at Bed Bath & Beyond? It's not likely: across most of the futons we cross-checked, the list price was lower at Overstock. Yes, you could take your chances with a spin-the-wheel discount over there and maybe come away with a lower price - or you could just stick with Overstock's straightforward (and already low) prices.

Free shipping, 30 days to initiate returns

Even better, since everything over $49.99 at Overstock ships for free, your futon will come to your doorstep at no extra cost. On the other hand, if you get your new furniture and have a bit of buyer's remorse, you're going to be on the hook for the return shipping cost (which we'd bet isn't cheap). Whether you've changed your mind or there's something wrong with your futon, you'll have 30 days to initiate the process and 45 days to get it back to Overstock.

Reputation is slipping

Unfortunately, Overstock's reputation "beyond” (see what we did there?) the Better Business Bureau's "A+” rating and accreditation for the parent company as a whole... is on the decline. While most of the complaints filed at the BBB specifically reference sister store Bed Bath & Beyond, Overstock has brought in plenty of its own complaints on other third-party review sites. And, sadly, lots of those describe problems with furniture. One customer who ordered an outdoor seating sectional received three damaged chairs and was told that there were no replacement options: Overstock offered a small credit for the damaged pieces or said that the customer could just return the whole thing. Multiple shoppers placed orders for large items (like futons) and had their purchases canceled unexpectedly; when asked, Overstock said that the items were no longer in stock, despite still having them available for purchase on the website. This review said it all: "Buyer beware: the new ‘relaunched' Overstock is not the Overstock you remember.”

Below average among futon stores

We give Overstock a bit higher rating than its sister site, Bed Bath & Beyond: the customer service woes here aren't as rampant (though they're not far off), and if you prefer not to mess around with spin-the-wheel discounts and just start off with the lower of the two prices, you'll want to shop here instead of there. However, because of the piles of complaints we've found, especially ones that describe big-time problems with furniture, we don't think it's going to be a fantastic experience if you buy a futon here. It's too bad, because the selection is really great - but Overstock just doesn't go far enough to make sure those pretty photos of cute items are going to show up in great condition, or to handle problems in a way that leaves customers happy.