Wayfair Review

Thursday, March 27th

2025 Futon Store Reviews

Wayfair

• Over 2,300 futons and futon beds to choose from
• Prices range from $71.99 to $3,900+
• Easy-to-use website with helpful filters
• Lots of futons have customer reviews to consider
• Can order free swatches of some upholstery choices
• Most futons ship for free
• Some futons come with free full service delivery (assembly in the room of your choice)
• 30-day return policy; customer responsible for shipping costs
• "A+” rated and accredited by the BBB
• In business since 2002

Wayfair is a well-known, online-only retailer specializing in home goods, offering a vast selection of furniture, decor, and household essentials. Founded in 2002 by Niraj Shah and Steve Conine, the company started as a small website selling storage furniture and gradually grew into a global brand with millions of products across countless categories. Known for its wide range of styles and price points and with a focus on convenience, they've built a reputation for delivering good-quality home items directly to your door. No matter your taste - modern, rustic, or something in between - Wayfair has something for everyone, helping you create a home you'll love.

Lowest-priced items aren't really futons

Looking at the lowest-priced futons available on Wayfair, you'll mostly spot items that don't really resemble a traditional futon. For example, at $71.99, Trule's pink upholstered floor cushion isn't much bigger than a bed pillow, and The Twillery Co's Game Lounge Chair Reclining Floor Game Chair ($93.99) isn't much of a bed either.

High-end options available

Similarly, at the highest end of the price spectrum ($2,400+), you'll also find a lot of traditional-looking sofa sleepers, rather than a space-friendly futon. But, keep scrolling a bit and you'll come across items like Loon Peak's Han Futon (with a super-rustic wood style) for $2,299.99, the Mobi Max 3-in-1 Sleeper/Loveseat/Sofa Bed with Storage for $1,179.99, and so on.

Filters are your friend

Bottom line? Plan on using the filters if you don't want to be scrolling for a while to find what you need among the 2,300 "futons and futon beds” in the inventory at Wayfair. Fortunately, those filters are really specific: if you've got a particular size, color, price, upholstery or frame material, or brand in mind, those are just a few of the available ways to narrow down what Wayfair has to offer.

Some futons have thousands of ratings

One of our favorite ways to shop at Wayfair is to look for items that have a lot of customer reviews. If so many people shop for futons (and other things) on this website, why not take advantage of the feedback they provide. While a couple of convertible sleeper sofas have the most reviews in the Futons and Futon Beds category (with over 4,100 ratings), Winston Porter's Johnte futons all have over a thousand ratings, with models typically averaging 4+ stars. Or, if that brand's $1,000+ price point is a little much for your budget, Laurel Foundry Modern Farmhouse has a traditional futon in the Anders model with over 250 ratings averaging a perfect 5 stars, and priced at $799.99. Go even lower still and pay just $489.99 for The Twillery Co's Stratford model, which averaged an impressive 4.3 stars across more than 850 ratings.

Get it assembled, maybe even for free

The good news just keeps on coming at Wayfair: nearly all of the futons we saw had free delivery, and some of them are even designated as coming with "free full service delivery”. What does that mean? Your futon will be brought to the room of your choosing (not just plopped on your doorstep), assembled if needed, and all of the packaging will be removed for you. That's a fantastic perk if you need your futon carried up a flight of stairs or you don't have the tools (or the ability) to put it together yourself. And, on most of the futons that don't come with assembly included, you can add that service on for an extra fee, usually just over $100.

Swatch samples on some futons

Not sure about the right upholstery color, or if the one you're eyeing will match your current decor? Wayfair's got your back there too: many futon models have multiple colors, and you can order free samples. We did notice, though, that not every upholstery color may have a swatch available. For example, on the Serta Monroe Full Size Convertible Sofa, the furniture comes in five color options, but only the Light Grey Linen was offered for the free sample.

Ample product information

We can't say enough good things about how thorough Wayfair's product information is. From how-to videos to the overview that lets you know if assembly is required and if the tools are included, there should be no surprises when your futon arrives.

Help is on hand

And, if for some reason you still have questions, all you have to do is pop open the chat to get live help. Whether you want suggestions from a specialist to help pick the right futon for your space, or you need to know if unlatching it from the couch position to put it in bed position is going to require two people, you can easily get the help you need.

Return shipping could be costly

With respect to returns, futons are covered by Wayfair's standard 30-day policy. That sounds pretty amazing, but you'll have to pay for the costs of the return shipping; they'll be deducted from your refund. Wayfair doesn't come out and tell you how much it might cost to send back a futon, but we're guessing that number is significantly greater than zero.

Great reputation and plenty of reviews on futons

Given the size of Wayfair and the sheer number of transactions the company has every year, it's only natural to find complaints in the thousands. But, Wayfair still earns an "A+” rating and accreditation from the Better Business Bureau, which means that they're doing a great job in handling whatever comes up. Plus, you do have all of those shopper reviews on many of the futons to go by, so it's easy to choose one that works just as well in person as it appears online.

Still #1 among futon stores

We're still big fans of shopping at Wayfair for futons. Where else will you find a selection of thousands of designs, described in exceptional detail and suitable for every budget? All it takes is a quick peek at the rest of the retailers on our list to see just how much Wayfair stands out. If you're on the hunt for just the right futon, you'll want to make sure Wayfair is at the top of your list. It's definitely #1 on ours.