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Monday, February 10th
The company known as 1-800-Baskets operates as part of the 1-800-Flowers family. Their collection includes gift baskets for every occasion - from holidays and birthdays to sympathy gestures. The selection features wine gifts, spa packages, baby presents, and fruit baskets. You can get 10% off your first order when you sign up for their emails.
Filter for the perfect gift
You can narrow down 1-800-Baskets' catalog by using their "Find the Perfect Gift” tool. Just enter information about the recipient, the occasion, and your budget to be shown the most fitting baskets of the 250 options available. For example, if you need to congratulate a client on a successful business venture with a budget of $75-$100, 1-800-Baskets might suggest the "Congratulations Fruit & Sweets Gift Basket" at $99.99. This basket includes apples, pears, oranges, caramel corn, chocolate-covered cherries, toffee, and more - all tied with a red ribbon bearing a "congratulations" message.
Add a custom message
1-800-Baskets doesn't allow for quite as much customization as some of their competitors. You can add a "complimentary greeting message” at checkout, which is limited to 29 characters or 3 lines. Not sure what to write? They've helpfully provided a few pre-written suggestions for most occasions, which we can imagine being useful when the right words are hard to find, like when expressing sympathy for the loss of a loved one. (If you're sending your significant other an anniversary or Valentine's Day gift basket, you should probably err on the side of romance and write your own message.)
Shipping between $9.99 and $19.98 with rush options for extra fees
When you order from 1-800-Baskets, your shipping cost will depend on your order total, ranging from $9.99 for orders under $19.98 to 17% of the subtotal for orders over $199.99. If you need faster delivery, you can choose special handling options like 2nd Business Day ($7.99 extra) or Next Business Day ($15.99 extra). Keep in mind that someone should be home to receive the delivery, though drivers may leave packages at the door if no one is present. You can track your order with your order number, your recipient's zip code, and the billing zip code. You should know that we found many customer complaints about gift baskets arriving earlier than requested, late, or not at all.
Items may be substituted
1-800-Baskets says they might occasionally substitute items in your basket with similar components of equal or greater value if needed. It doesn't seem like they allow you any input on what these replacement items will be. If you're not satisfied with the basket your recipient receives, you can call their customer service department to request a replacement.
Satisfaction guaranteed through return policy
If you're not satisfied with your purchase from 1-800-Baskets, you have a 100% satisfaction guarantee. The company promises that both you and your gift recipients "must be delighted” with the purchase, or they'll make it right through either a replacement or refund. If your shipment arrives damaged or there's any problem with your order, you can contact their customer service immediately to arrange for a replacement.
Poor ratings from customers
Under their parent company, 1-800-Baskets has an "A+” rating from the Better Business Bureau. However, they only receive an average of 2.5 out of 5 stars from customer reviews there, and only 1.7 stars out of 5 on Trustpilot. Complaints include orders not arriving, items missing from baskets, and difficulties getting in touch with customer service to rectify these issues - which effectively renders the promises in the satisfaction guarantee moot.
Doesn't compare favorably to alternatives
You might want to explore other gift basket companies that have better customer reviews, more reliable delivery services, and cheaper shipping rates. If you do choose 1-800-Baskets, just be prepared to keep a close eye on your order and be ready to contact customer service if issues arise.
Gift baskets are a lifesaver for people who want to give thoughtful, customized presents without spending hours shopping, wrapping, and coordinating. Whether you're celebrating a loved one's birthday, sending a thank-you gift to a business associate, or expressing sympathy during a difficult time, a gift basket can convey your message with care and creativity.
These curated packages are convenient and personal, solving the common problem of not knowing what to give or how to give it in a way that feels meaningful. Gift baskets vary widely in style, contents, and price, so you have the flexibility to find one that suits your recipient and your budget.
Some are filled with gourmet foods like artisanal cheeses, chocolates, and wine, perfect for foodies or a romantic celebration. Others focus on themes, such as pampering spa products for a relaxing treat or practical items for new parents. While a few gift basket retailers allow you to create custom baskets, all offer pre-designed options for most occasions.
Not all gift basket companies are created equal, so it's important to be aware of differences in quality, delivery options, and pricing. Some gift basket services specialize in high-end offerings with luxury packaging, while others focus on affordability and practicality. Still others masquerade as high-end, baiting-and-switching customers with dollar store products instead of the gourmet treats they advertise. It can be hard to tell what kind of company you're dealing with on appearances alone, so it's important to look at what their past customers have said about them online.
When shopping for gift baskets online, keep the following considerations in mind to make sure both you and your giftee have a good experience:
To make your gift-giving experience easier, Top Consumer Reviews has evaluated and ranked the best gift basket companies available online. Whether you're looking for something elegant, practical, or whimsical, we hope this review helps you find a service that meets your needs and makes your gifting experience stress-free and memorable.
Select any 2 Gift Basket Companies to compare them head to head