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Sunday, February 9th
In business since 1977, GiftTree specializes in both corporate and personal gifts. They offer the services of a dedicated Business Gift Advisor for corporate orders. Their selection includes holiday gifts, wine and champagne gift baskets, and fruit baskets.
Gift options between $25 and $300
The gift baskets category here offers 64 different options. If you can't find what you're looking for there, explore other categories like holiday gifts for even more choices. Many of GiftTree's products start at $70, but there are also small gifts like a "Holiday Hug in a Mug Cocoa Set" for $24.95, which comes with a packet of cocoa mix and peppermint bark, or a "Farmer's Market Soothing Soap Trio" for $34.95. The "All the Best Gourmet Gift Tower," costing $69.95, contains Lindor truffles, caramels, popcorn, almonds, hard candies, and more. On the higher end, you'll find the "Veuve Clicquot Tasting Basket" for $299.95, containing brut champagne, chocolates, drizzled caramel popcorn, orange chocolate slices, and sweet and savory nut mixes. The majority of Gift Tree's gift baskets are focused on food items, so if you're looking for a baby shower gift, you'll need to look elsewhere.
Get 15% off - maybe
GiftTree offers 15% off your first order, which seems better than competitors at face value. However, be cautious - many customers report being told at checkout that the advertised 15% discount doesn't apply to their particular order.
Customized ribbons available for extra fee
GiftTree offers fewer customization options compared to its competitors. You can pay an extra $8-$10 for a personalized or "occasion" ribbon for your basket, and at checkout you can add a 240-character message. However, you cannot choose add-ons or swap out basket items to accommodate your recipients' preferences or dietary restrictions.
Shipping costs $17.43 but delivery window isn't very specific
GiftTree charges a flat rate of $17.43 for all shipping. For gifts containing alcohol, there's an additional $4.95 signature fee required by UPS and FedEx per package, and someone over 21 must sign for delivery. You can't select a specific delivery date - instead, you'll receive an estimated delivery window and tracking information. Unfortunately, GiftTree doesn't guarantee arrival times due to potential transit delays, noting that November and December are especially challenging months for timely delivery.
Return policy doesn't cover most of their products
While GiftTree advertises a generous 100% satisfaction guarantee and a 30-day return window for non-perishable items, your actual experience might not match these promises. You can technically return non-perishable items within 30 days for store credit (not a refund), but you'll have to pay for return shipping. Fresh, perishable, personalized, or fragile items (chocolates, fruits, alcohol) can't be returned at all - which, we'll remind you, are the majority of GiftTree's offerings. If you're unhappy with the quality, GiftTree says they'll provide a replacement, credit, or refund - but customer reviews tell a different story. Many customers report being ignored by customer service when requesting returns or refunds, receiving damaged replacements, or getting no response at all to their complaints.
Customers rate them poorly for false advertising and missing orders
Considering their lackluster return policy, it's not surprising that GiftTree is rated poorly by most customers. On Trustpilot, customer reviews average 2.2 stars from nearly 4,000 reviews. Beyond refund difficulties, customers report receiving cheap, fake replicas of advertised high-quality products in their gift baskets, orders that never arrive, and deceptive product descriptions that exaggerate quantities. For example, what appears to be a 2-foot tall tower of candy-filled boxes might arrive much smaller than pictured, with each box containing only a single serving of candy or cookies - quite a disappointment for both gift-giver and recipient.
Can't rate them highly
GiftTree has significant room for improvement before we can give them a higher rating. The high volume of customer complaints and their limited product range (focused mainly on food gifts) are concerning. We think it's a little silly that most of their products aren't even covered by their satisfaction policy. This makes it difficult to recommend them for a satisfying gift-giving experience. Neither you nor your gift recipient is likely to be impressed with their service, which is why we're giving them a lower rating.
Gift baskets are a lifesaver for people who want to give thoughtful, customized presents without spending hours shopping, wrapping, and coordinating. Whether you're celebrating a loved one's birthday, sending a thank-you gift to a business associate, or expressing sympathy during a difficult time, a gift basket can convey your message with care and creativity.
These curated packages are convenient and personal, solving the common problem of not knowing what to give or how to give it in a way that feels meaningful. Gift baskets vary widely in style, contents, and price, so you have the flexibility to find one that suits your recipient and your budget.
Some are filled with gourmet foods like artisanal cheeses, chocolates, and wine, perfect for foodies or a romantic celebration. Others focus on themes, such as pampering spa products for a relaxing treat or practical items for new parents. While a few gift basket retailers allow you to create custom baskets, all offer pre-designed options for most occasions.
Not all gift basket companies are created equal, so it's important to be aware of differences in quality, delivery options, and pricing. Some gift basket services specialize in high-end offerings with luxury packaging, while others focus on affordability and practicality. Still others masquerade as high-end, baiting-and-switching customers with dollar store products instead of the gourmet treats they advertise. It can be hard to tell what kind of company you're dealing with on appearances alone, so it's important to look at what their past customers have said about them online.
When shopping for gift baskets online, keep the following considerations in mind to make sure both you and your giftee have a good experience:
To make your gift-giving experience easier, Top Consumer Reviews has evaluated and ranked the best gift basket companies available online. Whether you're looking for something elegant, practical, or whimsical, we hope this review helps you find a service that meets your needs and makes your gifting experience stress-free and memorable.
Select any 2 Gift Basket Companies to compare them head to head