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In The Hole Golf Review

Thursday, October 6th

2022 Golf Club Store Reviews

In The Hole Golf Review 2 Star Rating

In The Hole Golf

2 Star Rating
  • Free shipping on orders over $75
  • 60-day money-back guarantee

In The Hole Golf has been serving the golf community for more than a decade and is an authorized retailer of every brand they carry, from A(ccu-Length) to Z(ero Restriction) and all of the big names like Nike and Mizuno.

Big brands, lackluster online shopping experience

When shopping for golf clubs, you'll find options from several big-name brands, such as TaylorMade, Callaway, Mizuno, Wilson, and Nike Golf. You can start your search either by brand or by club type (driver, hybrid, iron, women's, juniors). From there, you can refine your search with the filters on the left side, but that's limited to price, brand, and category. There's no easy way to further narrow it down by the actual features of the golf clubs, like hand or loft.

Not a huge selection and lots not in stock

Still, the selection at In The Hole is small enough that you can pretty quickly find what you need just by browsing. For example, there were only 28 drivers, 35 hybrids, and 30 wedges at the time of this review (with further inventory in other categories). There's a good amount of information on each club's product page, but we had almost zero luck finding anything that was in stock: when we went to try and change the grip, hand or other feature, or even when we left it as originally displayed, we were almost never able to "add to cart" .

Site isn't up to date with inventory

We reached out to the live chat at In The Hole, and the rep said that they were sold out (literally every single wedge we tried?) and that "they are supposed to come down once they sell" . He promised the web team would run an update. But in the meantime we're supposed to just click around in the hopes of finding one that is actually available? No thanks.

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Reputation isn't good anymore

No surprise: we've had to drop this golf club store significantly since our last review. For starters, they've gone from first to worst in their Better Business Bureau rating; the BBB has flagged In The Hole for a pattern of complaints from customers regarding delivery, customer service and refunds starting in early 2021. Unfortunately, that doesn't seem to have improved: while we found lots of five-star reviews from people who rated the retailer right after ordering - "easy to find what I wanted" , "no problem placing an order" , and so forth - there were many more unhappy customers reporting the same issues as before.

Valid customer complaints

What seems to happen frequently here is orders being accepted for products shown as available, only for the customer to later get a notice that they're out of stock, on backorder, or only in stock in a different color/size/configuration. Also, when shoppers receive incorrect items, many times In The Hole reps tell them that return shipping is the customer's responsibility. That's not cool.

Generous return policy, theoretically

That's all too bad, really, because In The Hole Golf has one of the best 100% guarantees we've seen (in theory, anyway). You've got 60 days to try your clubs and return them for a full refund, no exceptions other than custom clubs, preowned equipment, and golf clubs that have been abused, damaged, or significantly altered. We can't think of any other golf club store that even comes close to that.

Too risky to recommend

Unfortunately, this is not the place you want to shop if you're in a hurry to get the right golf clubs. On the off chance that the ones you want are truly available, you could take the risk and put your order through. A better idea would be to go with a more reputable online golf store, because there's just too much potential for frustration with In The Hole Golf.

Where Can You Buy the Best Golf Clubs?

One thing that can make all the difference between golf being "a good walk spoiled" (source unknown) and "a universal language" (Ben Hogan) is the right golf clubs. Whether you're exploring this popular sport for the first time or a seasoned player looking for an edge, you need golf clubs that are a good fit for your height, strength, and experience - not to mention your right- or left-handedness.

If it's possible where you live, you should try to go in for a fitting before you buy your clubs. A professional will take your measurements, check your swing speed, and figure out your average trajectory, then recommend the wedges, drivers, and other golf clubs that are best suited to you.

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Golf Club Store FAQ

Yes, almost all golfers agree that it's important to have golf clubs that align with your ability. For example, a beginner's set of clubs might have about 12-15 clubs consisting of a driver, fairway woods, pitching wedge, irons, putter, and some hybrids. Some may have oversized club faces to create a larger "sweet spot" for shots. They might also have a wide sole to cut through grass. On the other hand, advanced golfers might not use hybrid clubs at all and only have irons. They'll use an upgraded driver made of a more expensive metal.
The price of golf clubs can vary greatly. This is because you can choose how many clubs you want, what metal they are made of, what type of bag you want to carry your clubs in, and other specifications. The average price for clubs is between $200 and $400 if you just want a functional, good quality set. If you want to get the best of the best, you could spend as much as $600 on a single club.
It's not 100% necessary to have your own clubs, but it is way more convenient. Most golf courses have clubhouses where you can rent golf clubs. If you are a frequent golfer, the cost for renting will add up and it would make more sense to put that money toward your own set. You'll also find that sharing clubs on a course takes a lot more playing time and gets old pretty fast. Anyone who is interested in golfing should highly consider getting their own set of golf clubs!
When measuring for golf clubs, it's helpful to have someone else take your measurements to be as accurate as possible. Clubs are matched to your height and the distance from your hands to the ground. Next, it is a good idea to visit a sporting goods store and test out the feel of different clubs that fit your height range. Determine what weight feels good and then shop online for the best price and style selection!
Most retailers allow customers to return golf clubs for a refund in new/unused condition anywhere from 30 to 90 days depending on the company policy. In some cases, you'll even be able to send your clubs back after they've been used. Some companies offer a satisfaction guarantee because they realize that to really determine how much you like your golf clubs, you have to play with them for a while.
Make sure you know what the warranty is for the golf clubs you buy! A lot of manufacturers offer a 1-year warranty on their products. This means if they break or are defective in any way, you'll be able to send them back and get new ones free of charge. As long as you aren't throwing your golf clubs around and you're just playing golf the way it's meant to be played, it's highly unlikely that your golf clubs will break.
No! A large reason prices vary so much between golf club sets is because of the different materials. Back in the day, clubs were mostly made of wood. Now they come in a variety of metals like steel, titanium, carbon fiber, and several others. Titanium and stainless steel are by far the most popular metals that golf clubs are made of because of their price point and ease of casting.
Our best advice for knowing what clubs to use when on the golf course is to do a quick online search and learn about the purpose of each club. For example, a driver is the longest and largest golf club meant for hitting golf balls from tees and provides the longest distance of any club. Once you've played a few rounds of golf, you will know the average distance you hit the ball with each club in your set and this will help you determine which ones you prefer.
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Continued from above...

If you don't have a golf store nearby that can fit you, don't worry. Many of today's top online golf shops have tools you can use to assess yourself, and a small number will even do a live consultation with you over the phone or video call (usually at no charge).

Once you know what you need, your best bet is to buy your golf clubs through an online retailer. You'll get the best possible inventory - since local shops may be sold out of the clubs you need or not even carry the brand you want - and typically the best pricing too. Look for price matching and trade-in programs as an additional way to make your purchase even more affordable.

What if your golf clubs are delivered and they just don't feel right in your hands? Or worse: you discover the first time you hit the links with them that you made a mistake in your measurements? That's where satisfaction guarantees come in (often called "playability guarantees" ): while policies vary from one retailer to another, you can usually count on having anywhere from 30-90 days to try out your clubs. At the end of that period, as long as they're just in good used condition and not damaged, you'll either get a refund or a store credit towards a purchase of replacement golf clubs.

Overwhelmed yet? Don't be. Here are several criteria that can help you choose where to buy your golf clubs:

  • Selection. How many golf clubs does the store carry? Is it a wide range of brands or just one? Are the clubs actually in stock or is availability a problem?
  • Satisfaction Guarantee. What timeframe does the retailer give you for returning your clubs if you don't like them? Can you send them back in gently used condition, or only brand-new? Will you get a refund, replacement, or store credit?
  • Added Benefits. What else does the golf club store have to offer? Some retailers have rewards programs, trade-in opportunities, selector tools for getting the right fit, and so on. How does the store help you with your game - or your budget?
  • Reputation. Do customers have good things to say about buying their golf clubs from the store you're considering? How about the Better Business Bureau? Are there reviews on individual golf clubs that you can also take into account?

To help you play your best game ever, TopConsumerReviews.com has evaluated and ranked today's top golf club stores. While we can't guarantee your new gear will get you that elusive hole in one, you're sure to find clubs that are the right fit for your playing style. Fore!

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