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TGW Review

Thursday, October 6th

2022 Golf Club Store Reviews

TGW Review 2 Star Rating

TGW

2 Star Rating
  • Over 800 golf clubs in stock
  • Free standard shipping on orders over $99
  • 60-day return window on new, unused items
  • 30-day Playability Guarantee on specified clubs (90 days on custom)
  • Trade-in program

TGW (formerly known as The Golf Warehouse) got its start in 1998. Its Wichita, Kansas warehouse has more than 30,000 golf products, including a selection of more than 800 golf clubs.

Easy online shopping

Shopping for golf clubs is a breeze here. Browse the categories on the main page or click on View All and then filter by type, brand, gender, hand, and many other characteristics. We were pleased to see that TGW carries nearly 200 options for women and over 400 left-handed clubs: two types that are often poorly represented in the inventory of TGW's rivals.

Check out reviews from previous customers

Once you've got your matching results, it's easy to see the price, any available shipping promotions, and the average customer rating. At the time of this review, the most popular club was the PING Men's G410 Plus Golf Driver, with almost 650 ratings averaging 4.7 out of 5 stars. Reading through the customer reviews on any TGW club is a smart way to see what buyers thought about its distance, accuracy, forgiveness and workability. Looking through the specifications, there were plenty of ways to make it exactly the right club for you, like three options for loft, four shaft choices, six flex selections, and right- vs. left-hand.

Trade-ins are possible

Want to trade in a golf club? TGW has a service for that. Go to the Trade-In page, select the club type, brand, model, and its options (such as dexterity and flex). You'll see the trade-in value immediately. But, it's only when you click "Add Trade-In" that you'll see the $6.99 that's deducted from your credit for shipping the clubs to TGW. That's not so bad if your credit is $100 or more, but on a trade-in value of $40 or even less, $6.99 is a much bigger percentage taken out.

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A couple ways to get free shipping

When we visited the TGW site for this evaluation, there was a pop-up offering us free 2nd-day air shipping on an order over $99 if we provided our email address. You get complimentary delivery if your order is over $99 anyway, so the only upgrade was the speed.

Watch the details on the "playability guarantee"

The return policy at TGW is more generous than some golf club retailers. You've got 60 days from your order's shipping date to send them back, as long as they are in new, unused condition. Some clubs are designated as having TGW's 30-Day Playability Guarantee: use it for a month and return it, but be aware that you'll only get "up to 90%" of what you paid as store credit (not a refund), and that your original price must meet a certain minimum amount (Wedges - $99, Drivers - $240). That's extended to 90 days on custom clubs, and you'll get full credit return value.

Customers have a love/hate relationship with this store

Customer feedback for TGW is about as mixed as it gets, running about 50/50 between people who give it a perfect five-star rating and those who would rate it with less than one star if possible. You're really gambling here, because your order could either come right on time with absolutely no issues, or it could be months late, canceled without notice, or even out of stock despite the fact that TGW accepted your order and payment. The only thing preventing this retailer from earning our lowest rating is the fact that they've managed to get an "A-" rating from the Better Business Bureau; despite having nearly 40 complaints filed there over the last three years, the BBB's grade indicates that they think TGW is doing an adequate job of responding to and resolving those issues.

Try another golf club store first

Given how easy it is to shop here, we're disappointed that TGW doesn't do a better job at customer satisfaction. Seeing an upward trend in shopper comments would be a surefire way for this golf club store to also move up in our rankings. But, until then, you'll probably be better off saving TGW as a last resort if you don't find the golf clubs you want somewhere else.

Where Can You Buy the Best Golf Clubs?

One thing that can make all the difference between golf being "a good walk spoiled" (source unknown) and "a universal language" (Ben Hogan) is the right golf clubs. Whether you're exploring this popular sport for the first time or a seasoned player looking for an edge, you need golf clubs that are a good fit for your height, strength, and experience - not to mention your right- or left-handedness.

If it's possible where you live, you should try to go in for a fitting before you buy your clubs. A professional will take your measurements, check your swing speed, and figure out your average trajectory, then recommend the wedges, drivers, and other golf clubs that are best suited to you.

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Golf Club Store FAQ

Yes, almost all golfers agree that it's important to have golf clubs that align with your ability. For example, a beginner's set of clubs might have about 12-15 clubs consisting of a driver, fairway woods, pitching wedge, irons, putter, and some hybrids. Some may have oversized club faces to create a larger "sweet spot" for shots. They might also have a wide sole to cut through grass. On the other hand, advanced golfers might not use hybrid clubs at all and only have irons. They'll use an upgraded driver made of a more expensive metal.
The price of golf clubs can vary greatly. This is because you can choose how many clubs you want, what metal they are made of, what type of bag you want to carry your clubs in, and other specifications. The average price for clubs is between $200 and $400 if you just want a functional, good quality set. If you want to get the best of the best, you could spend as much as $600 on a single club.
It's not 100% necessary to have your own clubs, but it is way more convenient. Most golf courses have clubhouses where you can rent golf clubs. If you are a frequent golfer, the cost for renting will add up and it would make more sense to put that money toward your own set. You'll also find that sharing clubs on a course takes a lot more playing time and gets old pretty fast. Anyone who is interested in golfing should highly consider getting their own set of golf clubs!
When measuring for golf clubs, it's helpful to have someone else take your measurements to be as accurate as possible. Clubs are matched to your height and the distance from your hands to the ground. Next, it is a good idea to visit a sporting goods store and test out the feel of different clubs that fit your height range. Determine what weight feels good and then shop online for the best price and style selection!
Most retailers allow customers to return golf clubs for a refund in new/unused condition anywhere from 30 to 90 days depending on the company policy. In some cases, you'll even be able to send your clubs back after they've been used. Some companies offer a satisfaction guarantee because they realize that to really determine how much you like your golf clubs, you have to play with them for a while.
Make sure you know what the warranty is for the golf clubs you buy! A lot of manufacturers offer a 1-year warranty on their products. This means if they break or are defective in any way, you'll be able to send them back and get new ones free of charge. As long as you aren't throwing your golf clubs around and you're just playing golf the way it's meant to be played, it's highly unlikely that your golf clubs will break.
No! A large reason prices vary so much between golf club sets is because of the different materials. Back in the day, clubs were mostly made of wood. Now they come in a variety of metals like steel, titanium, carbon fiber, and several others. Titanium and stainless steel are by far the most popular metals that golf clubs are made of because of their price point and ease of casting.
Our best advice for knowing what clubs to use when on the golf course is to do a quick online search and learn about the purpose of each club. For example, a driver is the longest and largest golf club meant for hitting golf balls from tees and provides the longest distance of any club. Once you've played a few rounds of golf, you will know the average distance you hit the ball with each club in your set and this will help you determine which ones you prefer.
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Continued from above...

If you don't have a golf store nearby that can fit you, don't worry. Many of today's top online golf shops have tools you can use to assess yourself, and a small number will even do a live consultation with you over the phone or video call (usually at no charge).

Once you know what you need, your best bet is to buy your golf clubs through an online retailer. You'll get the best possible inventory - since local shops may be sold out of the clubs you need or not even carry the brand you want - and typically the best pricing too. Look for price matching and trade-in programs as an additional way to make your purchase even more affordable.

What if your golf clubs are delivered and they just don't feel right in your hands? Or worse: you discover the first time you hit the links with them that you made a mistake in your measurements? That's where satisfaction guarantees come in (often called "playability guarantees" ): while policies vary from one retailer to another, you can usually count on having anywhere from 30-90 days to try out your clubs. At the end of that period, as long as they're just in good used condition and not damaged, you'll either get a refund or a store credit towards a purchase of replacement golf clubs.

Overwhelmed yet? Don't be. Here are several criteria that can help you choose where to buy your golf clubs:

  • Selection. How many golf clubs does the store carry? Is it a wide range of brands or just one? Are the clubs actually in stock or is availability a problem?
  • Satisfaction Guarantee. What timeframe does the retailer give you for returning your clubs if you don't like them? Can you send them back in gently used condition, or only brand-new? Will you get a refund, replacement, or store credit?
  • Added Benefits. What else does the golf club store have to offer? Some retailers have rewards programs, trade-in opportunities, selector tools for getting the right fit, and so on. How does the store help you with your game - or your budget?
  • Reputation. Do customers have good things to say about buying their golf clubs from the store you're considering? How about the Better Business Bureau? Are there reviews on individual golf clubs that you can also take into account?

To help you play your best game ever, TopConsumerReviews.com has evaluated and ranked today's top golf club stores. While we can't guarantee your new gear will get you that elusive hole in one, you're sure to find clubs that are the right fit for your playing style. Fore!

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