Costume Supercenter Review

Thursday, February 9th

2023 Halloween Costume Store Reviews

Costume Supercenter

• 15-day return policy (12% restocking fee)
• "A+" rated by the BBB
• Free shipping on orders $75+

Costume Supercenter provides your typical costume-shopping experience. It's easy to shop by your favorite themes and characters, for adults, children, or pets too.

Use the top links to start shopping

When you hover over the links at the top of the site, you'll get dropdowns that let you select a subcategory. For example, under the Kids section, you could shop by themes that include Historical, Witches & Wizards, Food & Drink, and many others. We appreciate that the Adults subcategories include "No-Hassle Costumes" (yes, please!), Curvy/Big & Tall, and entertaining options for Groups & Couples. However, keep an eye out for inventory: even in the New Arrivals category, many Halloween costumes were sold out during our last visit.

Not enough details on costumes

Depending on the costume you're considering, the product details might be a little scarce or confusing. For example, when we were looking at the Bob Ross Costume Top (and mostly wondering what made it different from your everyday button-down denim shirt), the sizing options were mysteriously labeled as 46" and 50" . Is that a large? Tall? Who knows! Ordinarily, we would suggest looking at the customer reviews for more help, but very few costumes here have them. Most items have no reviews at all, and we didn't see more than a dozen on any of the costumes that did.

Free shipping on $75+

Costume Supercenter's prices are on par with other stores, ranging from under $20 for something basic into the hundreds for a more elaborate costume (though we're not sure why anyone would pay almost $140 for an adult Spock outfit). Signing up for Costume Supercenter's email list could get you a 15% discount on your order. Just watch for the pop-up as you browse the store. And, if your order is at least $75, you'll qualify for free US economy ground shipping.

Reputation has had a sharp decline

We've had to drop Costume Supercenter out of the top tier positions since our last review. Although they've still got an "A+" from the Better Business Bureau and not a ton of complaints filed there, shopper ratings elsewhere for this retailer have gone downhill. More than 25% of them - nearly 1,500 in all - give Costume Supercenter the lowest possible rating of just one star. The biggest complaints surround shipping: even paying for expedited delivery, many costumes and accessories arrive very late or don't come at all, and shoppers have a really hard time getting anyone at Costume Supercenter to accept responsibility.

Disappointing returns and customer feedback

This is also the third company in our review (in addition to Costumes and Buy Costumes) that all seem to ship their merchandise from the same distribution warehouse in Wisconsin. We figured that out when we spotted the exact same wording regarding returns and restocking fees: 15 days from the date you placed your order, and 12% deducted from your refund. We've ranked Costume Supercenter lower than the other two because their shopper feedback is more negative (and because we expected more from an online store that used to earn our highest ranking).

No longer a store we recommend

We're disappointed to say that Costume Supercenter no longer gets our recommendation as one of the top Halloween costume stores on the market. The return policy is restrictive and leaves you out of luck if your order arrives late through no fault of your own. Customers agree and have shown their lack of satisfaction in numerous one-star reviews. It's not the worst place to buy a costume, but it's definitely not the best anymore either.