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Monday, August 2nd
With a name like eBags, you might be wondering how this retailer fares when it comes to shopping for your favorite designer crossbody, a new purse for the holidays, or something lightweight for everyday use. Let's see how they measure up against the competition.
Not as easy
As we were looking specifically for handbags, navigating the eBags website was not as easy as many others in this category. There isn't an easily accessible icon or drop down menu to take you to handbags. We had to use the website's search engine in order to find their handbag section. Their collection of handbags is just over 3,500, so there is definitely a lot to choose from. The bags can be sorted by category, color, brand, material, features, size, customer rating, customer opinions, price, gender, end use, trend, device type, and sports fan gear.
Customer ratings explained
Customer rating and customer opinion seemed to be the same thing, so we did a bit of digging. Customer rating refers to how many stars customers give each item; customer opinions are more like high school superlatives, such as "most organized" and "most stylish" (neither of which we won in our high school yearbook). End use refers to what most people use the bag for, such as college, travel, or work. So, they do have some good ways to help you look for exactly what you need.
Lack of designer bags
One of the biggest ways eBags differs from the other online retailers we reviewed is their lack of designer bags. All of the other retailers had bags by impressive designers available, but eBags is clearly more for the shopper that is less interested in the label, and more interested in if the bag looks nice and serves its purpose, which we totally get! Many of the bags are attractive, and have an attractive price tag as well. One perk they offer is a lifetime warranty on any of their eBags brand merchandise. There is also a drop down menu offering information about warranties for other brands sold by the company, which is a nice touch.
Easy return policy
eBags is currently not shipping to any country other than the United States and does not ship to P.O. Boxes, military APO/DPO/FPO addresses or US Territories/Protectorates. Additionally, not all shipping options are available to Hawaii and Alaska. eBags claims to have an easy return policy, which is true. It is easy to return their products. Customers are able to return the merchandise within 30 days, but like many other deal sites, there is a fee for the return. While you are not required to pay the shipping cost, there is a flat fee of $7.95 per item returned, not per transaction. So, if you purchased 3 bags and were unhappy with all three, you'd receive the amount you paid back, minus $23.85. So, in a world where big retailers offer free returns, it's hard to make a purchase with a retailer that penalizes the consumer for returning merchandise.
eBags is accredited by the Better Business Bureau and has an A- rating, with 69 complaints filed against them. Customer reviews relayed poor quality of customer service and receiving phony emails about deals only to find the price of the item that was on sale had recently had a price hike, so the price was the same as before the so called "discount." Another customer wrote that she was charged to return a bag that smelled like it had been in a fire. Sure, everyone wants the hottest deals, but a literal fire isn't quite what we had in mind!
Good prices, poor customer service
eBags, like many of the other websites we evaluated, seems great on the surface, but, in general, has received bad customer service feedback. Their selection of bags and the prices are good, but, based on customer reviews and their less-than-customer-friendly return policy, you'll be taking a gamble compared with rival stores offering handbags.
Whether you're a trendsetter on the lookout for the next hottest bag or looking for functionality over frills, online handbag shopping provides something that traditional stores do not: options. Endless options!
When shopping online you're instantly able to compare thousands of handbags at different prices, styles, functionality, colors, patterns, sizes, and even shipping speed, all from the comfort of your couch in your jammies, 24 hours a day and 7 days a week.
However, not all online handbag stores are the same. Before moving forward, it's important to shop from a store that provides:
TopConsumerReviews has reviewed and ranked the best online handbag retailers available today. Most people carry a handbag every day, so we know how important it is to find one that does the perfect job of representing your personal style. Whether you are looking for a bag for your commute, your next vacation, or a big night out on the town, we hope this information helps you find the perfect purse, crossbody or clutch for your wardrobe.
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