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eBags Review

Saturday, August 13th

2022 Handbag Store Reviews

eBags Review 3 Star Rating


3 Star Rating
  • Cost: From $12.95 to $900

With a name like eBags, you might be wondering how this retailer fares when it comes to shopping for your favorite designer crossbody, a new purse for the holidays, or something lightweight for everyday use. Let's see how they measure up against the competition.

Not as easy

As we were looking specifically for handbags, navigating the eBags website was not as easy as many others in this category. There isn't an easily accessible icon or drop down menu to take you to handbags. We had to use the website's search engine in order to find their handbag section. Their collection of handbags is just over 3,500, so there is definitely a lot to choose from. The bags can be sorted by category, color, brand, material, features, size, customer rating, customer opinions, price, gender, end use, trend, device type, and sports fan gear.

Customer ratings explained

Customer rating and customer opinion seemed to be the same thing, so we did a bit of digging. Customer rating refers to how many stars customers give each item; customer opinions are more like high school superlatives, such as "most organized" and "most stylish" (neither of which we won in our high school yearbook). End use refers to what most people use the bag for, such as college, travel, or work. So, they do have some good ways to help you look for exactly what you need.

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Lack of designer bags

One of the biggest ways eBags differs from the other online retailers we reviewed is their lack of designer bags. All of the other retailers had bags by impressive designers available, but eBags is clearly more for the shopper that is less interested in the label, and more interested in if the bag looks nice and serves its purpose, which we totally get! Many of the bags are attractive, and have an attractive price tag as well. One perk they offer is a lifetime warranty on any of their eBags brand merchandise. There is also a drop down menu offering information about warranties for other brands sold by the company, which is a nice touch.

Easy return policy

eBags is currently not shipping to any country other than the United States and does not ship to P.O. Boxes, military APO/DPO/FPO addresses or US Territories/Protectorates. Additionally, not all shipping options are available to Hawaii and Alaska. eBags claims to have an easy return policy, which is true. It is easy to return their products. Customers are able to return the merchandise within 30 days, but like many other deal sites, there is a fee for the return. While you are not required to pay the shipping cost, there is a flat fee of $7.95 per item returned, not per transaction. So, if you purchased 3 bags and were unhappy with all three, you'd receive the amount you paid back, minus $23.85. So, in a world where big retailers offer free returns, it's hard to make a purchase with a retailer that penalizes the consumer for returning merchandise.

Customer complaints

eBags is accredited by the Better Business Bureau and has an A- rating, with 69 complaints filed against them. Customer reviews relayed poor quality of customer service and receiving phony emails about deals only to find the price of the item that was on sale had recently had a price hike, so the price was the same as before the so called "discount." Another customer wrote that she was charged to return a bag that smelled like it had been in a fire. Sure, everyone wants the hottest deals, but a literal fire isn't quite what we had in mind!

Good prices, poor customer service

eBags, like many of the other websites we evaluated, seems great on the surface, but, in general, has received bad customer service feedback. Their selection of bags and the prices are good, but, based on customer reviews and their less-than-customer-friendly return policy, you'll be taking a gamble compared with rival stores offering handbags.

Where Can You Find the Best Handbags?

Whether you're a trendsetter on the lookout for the next hottest bag or looking for functionality over frills, online handbag shopping provides something that traditional stores do not: options. Endless options!

When shopping online you're instantly able to compare thousands of handbags at different prices, styles, functionality, colors, patterns, sizes, and even shipping speed, all from the comfort of your couch in your jammies, 24 hours a day and 7 days a week.

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Handbag Store FAQ

If you're a collector of handbags, you already know that there are so many to choose from! Today's most popular styles include crossbody bags, tote bags, shoulder bags, hobo bags, satchels, clutches, and bucket bags.
You may want to have at least three handbags at the ready: a large one for toting bigger things like tablets, a water bottle, or even a laptop; a medium-sized one that can carry your wallet and mobile phone; and a dressier evening bag. Pair your handbag with the occasion - because you'd feel silly bringing a sequined clutch to the gym, or a big leather tote to the opera!
That's a matter of personal preference. Matching your shoes and handbags offers a classic look, while slightly mismatched accessories presents a more modern vibe. Whether or not they match in appearance or style, your handbag and your other accessories should have a similar feel - like flats with a crossbody bag or pumps with a clutch bag.
Just as beauty is in the eye of the beholder, designer brand handbags appeal to some shoppers and not to others. If you love the feeling of having the latest Tory Burch bag on your arm or collecting something new from COACH each season, go for it! On the other hand, if you're just looking for something fun or functional, you'll find more affordable options outside of the designer brands.
The care and cleaning of your handbag will largely depend on the materials from which it's made. Be sure to see if your bag comes with any special instructions or recommendations for cleansers. Some handbags may be dry clean only, but most can be gently spot-cleaned with a damp, soft cloth. Preventing dirt and stains is the best way to keep your handbags clean: try to remember to put them on a chair or table instead of the floor when you go out.
Most designer handbags come with a cloth dust bag for storage. You can also use a pillowcase or bubble wrap, but avoid using tissue paper because it can attract moths. If your bag has buckles or straps, loosen them before storing your handbag so that they don't leave marks in the material. Finally, if your handbag has a chain handle, keep it stored inside the bag so that it won't scratch the outside surface.
Where else will you find the world's best selection? Online retailers put every imaginable style, color and brand of handbags at just a click away. Many stores offer competitive pricing and fun perks like rewards programs or spin-the-wheel discounts, and you'll often get free shipping on your order.
Most of the time you can, as long as it's in unused condition with the original packaging. Some stores even give you up to a full year to make the return, which is fantastic if you're shopping early for a holiday or special occasion. A few retailers charge a small fee for the postage-paid return label and deduct it from the amount of your refund.
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Continued from above...

However, not all online handbag stores are the same. Before moving forward, it's important to shop from a store that provides:

  • Wide Selection. Some stores offer thousands of handbags while others offer just a few. Ones with larger collections will make it easier for you to find just the right bag. Some of the retailers also offer larger numbers of high-end designer bags and others sell bags that are more modestly priced but still attractive and functional.
  • Site Navigation. If you are looking for a bag by a specific designer, or perhaps with a price range, size, pattern, or function in mind, the way you can search for a bag is paramount.
  • Price. As consumers, we always want to get the most bang for our buck, right? Some stores offer great deals, others do not offer discounts at all. In our search, we found bags that were a mere $11 and a few that would put you back $30,000. But, not to worry, there were also plenty of bags to be found at great prices!
  • Reputability. What is the reputation of the company? Do they sell good quality merchandise? It's important to look into what the Better Business Bureau and other consumers have to say about the company before trusting them with your financial information. Don't worry, we read LOTS of reviews to get the skinny on each of these companies to help you decide whether you should trust them or not.
  • Shipping options. How quickly do you need your bag? Are you on a strict time table? Considering the shipping speeds and subsequent costs is another crucial factor in your choice of online handbag retailer. Some stores may take up to 2 weeks to process and ship your order, while others can be picked up in store or delivered on the very day of your purchase.
  • Return Policy. If the handbag is too big, the wrong color or simply not your style, once it arrives at your doorstep, will you be able to return it without hassle for your full money back?

TopConsumerReviews has reviewed and ranked the best online handbag retailers available today. Most people carry a handbag every day, so we know how important it is to find one that does the perfect job of representing your personal style. Whether you are looking for a bag for your commute, your next vacation, or a big night out on the town, we hope this information helps you find the perfect purse, crossbody or clutch for your wardrobe.

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