Luggage Pros Review: Handbag Stores

When delving into online handbag shopping, Luggage Pros may not be your initial destination, but there are compelling reasons to reconsider this retailer for your purse and clutch needs. In 1973, Luggage Pros started a family-owned and operated luggage specialty store, nestled in the suburbs of Minneapolis, Minnesota. Over time, they nurtured authorized relationships with the most prominent names in the luggage industry, including TUMI, Briggs & Riley, Victorinox, Travelpro, and Samsonite.

Focus is on luggage

It's evident that handbags aren't the primary focus at Luggage Pros: as you'd rightly guess from their name, the dominant material found here is ballistic nylon, suggesting a focus on durability and practicality. While some offerings are unique and stylish, Luggage Pros' main niche lies (unsurprisingly) in luggage and travel bags. Although you won't find as many renowned designer names as on other handbag sites, they do offer brands like Dooney and Bourke and TUNI.

Somewhat limited handbag inventory

However, it's worth noting that Luggage Pros doesn't offer the same wide handbag collection as some of its competitors. In fact, the company's selection is somewhat small in comparison with only 143 items in the handbags and wallets section of the store. For deals, there are only 14 options in the $50 and under category and just one high-end bag in the $500 to $1,000 category. Across all their handbag inventory, you can expect to find prices from $17 for a Baggallini card case to $695 for a Tumi business tote.

Web experience could use an update

Unfortunately, the user experience doesn't make up for the low inventory. Due to the site design, the filters and text come across as being squished into the webpage. Plus, when using the filters (which are competitively extensive), the loading times create an awkward pause which can cause the page to reload several times while just adding in one filter. Some of the sorting criteria you'll find at Luggage Pros include promotions, brands, handbag and wallet styles, price, color, size, weight, wheels, features, and materials.

Free shipping on $99+

Shoppers spending $99+ at Luggage Pros can benefit from free ground shipping, with delivery available to the contiguous U.S. For those seeking faster shipping, 3-day and 2-day shipping choices are available. For orders under $99, a modest shipping fee of $6.95 applies, with the same 2 to 7 business day estimated delivery period.

30-day limited returns

If customers aren't fully content with their purchase at Luggage Pros, they've got a 30-day window to ask for a prepaid return shipping label. The return process requires all items to be in excellent, unused condition, including their original tags, packaging, and box. However, while return shipping is free, there is a $14.95 fee for each item when customers choose a refund. On the other hand, the company proudly offers free exchanges, following the same steps as the return process, making it easy for customers to swap items without any hassle.

Top scores from reviewers

The best part about Luggage Pros is its reputation. In a word, it's stellar. The company holds an "A+" rating from the Better Business Bureau, and that score is backed up on every third-party review site we checked. The average rating for Luggage Pros is 4.5 stars out of 5 with the average at Trustpilot showing an impressive 4.9-star average. Page after page shows 5-star reviews with customers raving about everything from customer service to the ease of returns at Luggage Pros. While most of these customers were purchasing luggage items like rolling suitcases or duffle bags, there is a lot to be said about the level of satisfaction of those who shop at Luggage Pros.

Top option for customer satisfaction

While Luggage Pros doesn't stand out for its handbag inventory or website design, it shines brightly in customer reviews and ratings. With some of the highest scores we've seen in this review, it's clear that Luggage Pro is a place where customers enjoy shopping - it's a site you can trust. So, while it might not be the most ideal for handbags, given how few options there are, if you can find what you need at Luggage Pros, it's worth the search. Plus, you should definitely keep it in mind if you're in the market for some top-quality travel gear.

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On the Luggage Pros website