Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.
Wednesday, May 25th
Shoes is an online retailer that offers shoes (shocker), handbags, and accessories. This online store has a pretty good selection of affordable handbags: they offer just over 1,000 different listings, most of which fall in the $35-150 price range.
However, very few of their offered brands are household names. Some brands they carry include, Frye, Anuschka, and Sakroots (which was the only one we recognized). The bags are very eclectic and many feature beautiful and unique hand-painted designs. Selections can be filtered by category, color, brand, price, shipping options, material, and features. Similar to eBags, Shoes caters more to the shopper that is less interested in designer labels, and more interested in functionality.
Shoes offers free USPS ground shipping to all customers in the United States, but customers should expect to allow 3-10 business days for their packages to arrive. They also offer free exchanges and easy returns, although they do deduct a $6.95 restocking fee on all returned products. Shoes also offers a 100% price guarantee. If you find a product for less somewhere else, they will match the price, and claim that they will even refund you the difference if they lower the price of a product you purchased on their website.
Negative customer reviews
Despite the policies listed on their website, the reviews about returning products are overwhelmingly negative. Multiple customers stated that they sent back products that were defective or simply the wrong item, but were told by customer service that they couldn't be returned because they were not resellable - obviously not if the product was defective in the first place. One customer even wrote that a customer service rep told her "you bought it, it's your problem now." So, yeah, not stellar service.
Not surprisingly, Shoes was not accredited by the Better Business Bureau at the time of our review. Also, based on the reviews we found on many third-party websites, Shoes does not seem to be a reliable retailer. 80% of the reviews we found were negative and pleaded with other consumers not to waste their time with the company. Reviews also relayed poor quality of customer service and, while this isn't directly related to handbag sales, there were a few instances of selling knock-off shoes, which we felt should be mentioned.
Overall, the selection and prices of handbags at Shoes is okay, but they include very few well-known and trusted brands. The biggest reason for their low rating is the huge disconnect between their stated return/exchange policy and the actual experiences of their customers. You're more likely to get a handbag you love - and one that's authentic - with another retailer.
Whether you're a trendsetter on the lookout for the next hottest bag or looking for functionality over frills, online handbag shopping provides something that traditional stores do not: options. Endless options!
When shopping online you're instantly able to compare thousands of handbags at different prices, styles, functionality, colors, patterns, sizes, and even shipping speed, all from the comfort of your couch in your jammies, 24 hours a day and 7 days a week.
However, not all online handbag stores are the same. Before moving forward, it's important to shop from a store that provides:
TopConsumerReviews has reviewed and ranked the best online handbag retailers available today. Most people carry a handbag every day, so we know how important it is to find one that does the perfect job of representing your personal style. Whether you are looking for a bag for your commute, your next vacation, or a big night out on the town, we hope this information helps you find the perfect purse, crossbody or clutch for your wardrobe.
Select any 2 Handbag Stores to compare them head to head