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Zappos Review

Sunday, April 14th

2024 Handbag Store Reviews

Zappos Review 4.5 Star Rating


4.5 Star Rating
  • Prices from $14.95 to $1,590
  • 5,000+ items in stock for handbags
  • Premium and low-cost options
  • One-stop shop
  • 1-year returns
  • 100% satisfaction guarantee
  • "A+" rating and accreditation from the BBB

Originally known for selling shoes online, Zappos has since expanded its product range to encompass clothing, handbags, accessories, and more, providing an impressive one-stop shop. While Zappos' product offerings have diversified, their dedication to customer satisfaction hasn't wavered. Plus, in 2009, Zappos joined the Amazon family, so it works with its new parent company to provide quick shipping and solid customer service. By participating in both retail and community initiatives, Zappos aims to contribute to a kinder and brighter world.

Tons of inventory at every price point

While many customers still initially associate Zappos with its shoe collection, it's now also a standout company for its extensive range of handbags. Honestly, Zappos has a huge handbag inventory. At the time of this review, there were over 5,000 in-stock listings, catering to the preferences and budgets of a wide array of shoppers. Within their collection, Zappos not only excels in the "$200 and over'' range with popular brands like Michael Kors or Tory Burch, but the site also provides substantial offerings at more affordable price points. There are 1,930 different handbags in the "$50 and under" category alone. Across the entire inventory at Zappos, specifically for handbags, you can expect to find a price range between $14.95 for an L.L. Bean handbag to $1,590 for an MCM crossbody.

Wide array of filters

Zappos provides a user-friendly shopping experience through its sleek website design and helpful filters to narrow down handbag listings. You can refine your search using 13 different criteria, such as product type, brand, price, color, materials, bottom width, product compatibility, strap or handle style, closures, features, pattern, theme, and accents. With this extensive range of filtering options, you are bound to discover the perfect handbag to match your needs, even if it involves a little scrolling to get there.

Missing out on vegan customers

If you're looking for eco-friendly or vegan options, the selection at Zappos is a little slim. The company doesn't offer a vegan filter, so if you don't already know which brands to search for, you might be a little lost on this site. We checked out the inventory for items labeled "faux" leather or suede, and there were only 14 items on sale. While this doesn't include canvas bags and other items that aren't made from animal products, the selection is still pretty slim.

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Free shipping in 48 states

For customers within the contiguous United States, Zappos offers free standard shipping, which typically takes 4-5 business days. If you reside in Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO locations, Zappos kindly asks for patience due to extended shipping times, and Zappos doesn't currently ship internationally.

365 days to return

Zappos stands behind its merchandise with a 100% satisfaction guarantee. Plus, the company accepts returns for any unused items in their original packaging within 365 days from the purchase date. And if you want to exchange it for something else, Zappos will send you an e-gift card equal to the product's value, minus the shipping charges.

Recent customer issues

Zappos' commitment to customer satisfaction is reflected in their "A+" rating from the Better Business Bureau and they've maintained accreditation for over two decades. Numerous online reviews also express gratitude towards Zappos for its fair pricing and exceptional customer service. At Sitejabber, Zappos has over 700 individual verified reviews with an average star rating of 4.4 out of 5. However, it's worth noting that all of the most recent reviews (within the months immediately prior to this evaluation) were extremely negative with only 1 or 2 stars.

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3rd party review sites aren't any better

And on other review sites, the average rating was much lower. Customers have complained about shipping problems, returns not being processed, or, in some cases, never receiving their items. While the BBB score still shows that Zappos is an impressive company, it's a little concerning to see many of these reviews showing that Zappos may be on a reputation decline.

Sliding to second place

Zappos' selection of handbags is well-tailored to suit any occasion and every budget. With helpful return policies and tons of bags to choose from, this retailer is a great place to get started on your handbag shopping spree. However, more recent shopper feedback has raised some questions about Zappos' current commitment to customer service. While the company still holds an "A+" rating and accreditation with the BBB, it's important to take into account complaints about missing orders and troubles with returns. For these reasons, Zappos has lost its former ranking as our top service for handbags, though it still is worth browsing for the impressive pricing and selection.

Where is the Best Place to Shop Online for Handbags?

Today, handbags play a pivotal role in the world of fashion. They seamlessly blend functionality and style, offering both practicality and a distinctive fashion statement, from totes and clutches to crossbody bags and backpacks. And in recent years, handbags have witnessed a shift towards sustainability, with many consumers opting for eco-friendly and ethical options.

And now, you can easily browse your favorite styles and influencer faves from the comfort of your own home. The digital marketplace helps you explore thousands of handbags, each distinguished by its price, style, functionality, color, pattern, size, and even shipping speed. All you need is a computer or phone and you could have your next handbag on its way to you in minutes.

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Handbag Store FAQ

If you're a collector of handbags, you already know that there are so many to choose from! Today's most popular styles include crossbody bags, tote bags, shoulder bags, hobo bags, satchels, clutches, and bucket bags.
You may want to have at least three handbags at the ready: a large one for toting bigger things like tablets, a water bottle, or even a laptop; a medium-sized one that can carry your wallet and mobile phone; and a dressier evening bag. Pair your handbag with the occasion - because you'd feel silly bringing a sequined clutch to the gym, or a big leather tote to the opera!
That's a matter of personal preference. Matching your shoes and handbags offers a classic look, while slightly mismatched accessories presents a more modern vibe. Whether or not they match in appearance or style, your handbag and your other accessories should have a similar feel - like flats with a crossbody bag or pumps with a clutch bag.
Just as beauty is in the eye of the beholder, designer brand handbags appeal to some shoppers and not to others. If you love the feeling of having the latest Tory Burch bag on your arm or collecting something new from COACH each season, go for it! On the other hand, if you're just looking for something fun or functional, you'll find more affordable options outside of the designer brands.
The care and cleaning of your handbag will largely depend on the materials from which it's made. Be sure to see if your bag comes with any special instructions or recommendations for cleansers. Some handbags may be dry clean only, but most can be gently spot-cleaned with a damp, soft cloth. Preventing dirt and stains is the best way to keep your handbags clean: try to remember to put them on a chair or table instead of the floor when you go out.
Most designer handbags come with a cloth dust bag for storage. You can also use a pillowcase or bubble wrap, but avoid using tissue paper because it can attract moths. If your bag has buckles or straps, loosen them before storing your handbag so that they don't leave marks in the material. Finally, if your handbag has a chain handle, keep it stored inside the bag so that it won't scratch the outside surface.
Where else will you find the world's best selection? Online retailers put every imaginable style, color and brand of handbags at just a click away. Many stores offer competitive pricing and fun perks like rewards programs or spin-the-wheel discounts, and you'll often get free shipping on your order.
Most of the time you can, as long as it's in unused condition with the original packaging. Some stores even give you up to a full year to make the return, which is fantastic if you're shopping early for a holiday or special occasion. A few retailers charge a small fee for the postage-paid return label and deduct it from the amount of your refund.
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Continued from above...

Handbags possess a rich historical legacy, with roots tracing back centuries. In the 17th century, these accessories served as small concealed pouches for both men and women, carrying coins, keys, and snacks. As time progressed into the 18th and 19th centuries, women's evolving fashion styles ushered in more ornate and decorative handbags, often crafted from luxurious fabrics and adorned with intricate embroidery.

By the 20th century, handbags had become symbols of both status and style, epitomized by iconic designs like the Hermes Birkin and Chanel 2.55 bag, showcasing the burgeoning importance of brand recognition. Influencer culture and social media have further fueled the popularity of specific handbag designs, cementing their place as an essential and evolving accessory in the realm of fashion and style. Whether you want vegan leather or a Coach clutch, there's something out there for everyone.

With so many retailers that offer high-quality handbags it can be hard to know where to start. So, to help you figure out which handbag stores aren't cut from the same cloth, we've put together some key things to consider to help you find the best place to pick your next must-have accessory:

  • Wide selection. Some retailers offer a vast array of handbags, offering thousands of options, while others curate a more limited assortment. Stores with expansive collections can help you find your next bag faster. So, checking sites with large inventories may help you with your shopping spree.
  • Price. Hey, budget is a big deal. We get it. Getting the most value for your money is a huge help when picking out accessories that are functional like handbags. The online marketplace is one where you might encounter handbags priced as modestly as $11 or as extravagantly as $50,000. So, keeping your budget in mind as you shop can help you narrow down your choices.
  • Reputation. Trust is paramount when shopping online. Does the company you're looking at have a track record of selling high-quality merchandise? Do other handbag customers have good experiences with the company? Exploring the Better Business Bureau's insights and checking out fellow customers' reviews can help you make an informed choice about your next shopping destination.
  • Return policy. Return policies matter to online shoppers. If the handbag that arrives at your doorstep falls short of expectations, whether due to size discrepancies, color mismatches, or a simple change of style preference, it's important to know if returning it will be a problem or a hassle-free process. Ensuring that you can get a full refund provides peace of mind while you're shopping for your next must-have handbag.

To help you on your way to the height of fashion, Top Consumer Reviews has reviewed and ranked the best online handbag retailers available online today. Since a good handbag often becomes an everyday companion, we know how important it is to pick the accessory that fits your unique style. Whether your quest is for a daily commute companion, a vacation-ready tote, or a show-stopping clutch for a night on the town, our reviews can help you express your inner fashionista!

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