Zappos Review

Wednesday, December 11th

2024 Handbag Store Reviews

Zappos

• Prices from $14.95 to $1,590
• 5,000+ items in stock for handbags
• Premium and low-cost options
• One-stop shop
• 1-year returns
• 100% satisfaction guarantee
• "A+” rating and accreditation from the BBB

Originally known for selling shoes online, Zappos has since expanded its product range to encompass clothing, handbags, accessories, and more, providing an impressive one-stop shop. While Zappos' product offerings have diversified, their dedication to customer satisfaction hasn't wavered. Plus, in 2009, Zappos joined the Amazon family, so it works with its new parent company to provide quick shipping and solid customer service. By participating in both retail and community initiatives, Zappos aims to contribute to a kinder and brighter world.

Tons of inventory at every price point

While many customers still initially associate Zappos with its shoe collection, it's now also a standout company for its extensive range of handbags. Honestly, Zappos has a huge handbag inventory. At the time of this review, there were over 5,000 in-stock listings, catering to the preferences and budgets of a wide array of shoppers. Within their collection, Zappos not only excels in the "$200 and over'' range with popular brands like Michael Kors or Tory Burch, but the site also provides substantial offerings at more affordable price points. There are 1,930 different handbags in the "$50 and under” category alone. Across the entire inventory at Zappos, specifically for handbags, you can expect to find a price range between $14.95 for an L.L. Bean handbag to $1,590 for an MCM crossbody.

Wide array of filters

Zappos provides a user-friendly shopping experience through its sleek website design and helpful filters to narrow down handbag listings. You can refine your search using 13 different criteria, such as product type, brand, price, color, materials, bottom width, product compatibility, strap or handle style, closures, features, pattern, theme, and accents. With this extensive range of filtering options, you are bound to discover the perfect handbag to match your needs, even if it involves a little scrolling to get there.

Missing out on vegan customers

If you're looking for eco-friendly or vegan options, the selection at Zappos is a little slim. The company doesn't offer a vegan filter, so if you don't already know which brands to search for, you might be a little lost on this site. We checked out the inventory for items labeled "faux” leather or suede, and there were only 14 items on sale. While this doesn't include canvas bags and other items that aren't made from animal products, the selection is still pretty slim.

Free shipping in 48 states

For customers within the contiguous United States, Zappos offers free standard shipping, which typically takes 4-5 business days. If you reside in Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO locations, Zappos kindly asks for patience due to extended shipping times, and Zappos doesn't currently ship internationally.

365 days to return

Zappos stands behind its merchandise with a 100% satisfaction guarantee. Plus, the company accepts returns for any unused items in their original packaging within 365 days from the purchase date. And if you want to exchange it for something else, Zappos will send you an e-gift card equal to the product's value, minus the shipping charges.

Recent customer issues

Zappos' commitment to customer satisfaction is reflected in their "A+” rating from the Better Business Bureau and they've maintained accreditation for over two decades. Numerous online reviews also express gratitude towards Zappos for its fair pricing and exceptional customer service. At Sitejabber, Zappos has over 700 individual verified reviews with an average star rating of 4.4 out of 5. However, it's worth noting that all of the most recent reviews (within the months immediately prior to this evaluation) were extremely negative with only 1 or 2 stars.

3rd party review sites aren't any better

And on other review sites, the average rating was much lower. Customers have complained about shipping problems, returns not being processed, or, in some cases, never receiving their items. While the BBB score still shows that Zappos is an impressive company, it's a little concerning to see many of these reviews showing that Zappos may be on a reputation decline.

Sliding to second place

Zappos' selection of handbags is well-tailored to suit any occasion and every budget. With helpful return policies and tons of bags to choose from, this retailer is a great place to get started on your handbag shopping spree. However, more recent shopper feedback has raised some questions about Zappos' current commitment to customer service. While the company still holds an "A+” rating and accreditation with the BBB, it's important to take into account complaints about missing orders and troubles with returns. For these reasons, Zappos has lost its former ranking as our top service for handbags, though it still is worth browsing for the impressive pricing and selection.