Crestron Review

Friday, July 11th

2025 Home Automation Company Reviews

Crestron

• Pricing from $33,000 to $1,000,000+
• Automation for lights, security, sound, TV, and more
• App access to your entire home
• Options for wellness integrations
• Tailored to your home
• Online baseline quotes
• "A+" rating from the BBB

Crestron presents home automation systems that transform your living space into a "simply smart" sanctuary. Offering a comprehensive solution, the intelligent platform enables centralized control of every aspect of your home, for better security, comfort, and convenience. It even claims to be a benefit to your overall health and wellness. Established in 1972, Crestron has earned acclaim for its award-winning designs, whole-house control, and cutting-edge technology in home automation systems.

Budgeting tool to get started

Tailored for the luxury residential market, Crestron's home automation systems offer a sleek interface, simplifying access to all aspects of home automation. Addressing previous complexities in programming, the interface makes installation and setup a much simpler process. Adding or modifying functionality in the future becomes a straightforward endeavor. To get started building your dream home automation system, you can view the home system products to get a better idea of what you're buying. Crestron also offers a budgeting tool to help you get a ballpark idea of costs for your specific home.

Complete package with upgrades over time

Dubbed an "OS for your home," Crestron Home delivers a state-of-the-art operating system. Beyond integrating proprietary components, it seamlessly incorporates your preferred devices and other specialized systems already in place. Covering lighting, shades, climate, home access, audio, and video, Crestron's home automation offers limitless possibilities. The control is consolidated into a single app on your phone or tablet, with the option to incorporate tabletop or wall-mounted screens in each room for effortless access. Exceptionally scalable and expandable, a Crestron network can support over 250 network devices. This scalability accommodates various features such as lighting modules, touchscreen panels, gateways, bridges, sensors, and more. The company promises seamless upgrades, staying abreast of technological advancements, and timely system updates.

Tailored system for each home

Instead of offering a "type” of system, every Crestron Home system undergoes customization to meet the unique needs of each homeowner. During a consultation, you discuss your automation preferences, resulting in a bespoke system. But, you can easily get a basic quote ahead of time through the online budgeting tool. During this process, we looked at the numbers for a house with average square footage (around 1900 sq ft). First, we priced out a home with the baseline features, and then went back through and checked the pricing on all the highest-end features. The price at Crestron for an average 1`900 sq ft home ranged from $33,000 to $1,00,000+. This includes things like automated window shades, hidden or automated electronics (like mirrored TVs or TVs that "open” from the wall), a house intercom system, and more.

Automate your health

An interesting feature of Crestron is the way the company highlights wellness regarding home automation technology. Tunable LED lights and automated shades can be configured to align with your body's natural daily rhythm, promoting your well-being and enhancing rejuvenating sleep. Crestron sound systems allow you to fill your living space with a variety of natural audio environments from preferred streaming services or audio sources. Speakers strategically positioned in "vertical gardens," (gardens on your walls) can bring the outdoor ambiance indoors, while Crestron shading solutions ensure the right amount of light enters for plant care. Well-positioned, dependable heating and cooling systems, in conjunction with Crestron Horizon smart thermostats, maintain the ideal thermal conditions. Crestron Home seamlessly integrates with the Delos Wellness platform, offering visibility into advanced smart water filtration and air purification solutions designed to clean household water better and allow you to monitor and filter the air within your home.

Could use more details for refunds or guarantees

Finding details about a satisfaction guarantee or a refund policy was extremely difficult. Most of the terms and conditions page is for vendors looking to resell Crestron materials to customers. After digging through the site, we tried customer service chat to get the answers. Unfortunately, we were told that information could only be shared via email. The company promised it would take under 24 hours to get us the details from a different department, but we never heard back. It seemed odd that it was so hard to find details about returns or how Crestron supports customers with this extremely expensive process, and it was disappointing that we couldn't find any more details.

Not a lot of buzz for Crestron

In terms of Crestron's reputation, the pre-purchase customer service experience with Crestron had some shortcomings. Blog reviews noted that while representatives may excel in knowledge and friendliness, reaching them can be challenging. Proactivity may be necessary to secure a quote, as delays were encountered in responses through channels like live chat. However, Crestron is owned by the parent company Geeks of Technology LLC., and this company had a top-notch "A+” rating from the Better Business Bureau, supporting Crestron as a standup retailer. On the other hand, outside of some techie blogs, there aren't any third-party reviews for Crestron. Given how expensive the process is, it would be helpful to see more testimonials and third-party reviews.

Most robust technology integration

Despite these shortcomings, Crestron stands out as one of the most robust and comprehensive home automation solutions. Tailored for larger residences, it offers unparalleled control over lights, shades, music, video, thermostats, security, pool, scheduling, timers, and remote access. Customer feedback consistently highlights seamless integration, user-friendly interfaces, and ease of maintenance, making Crestron one of the top choices out there. For this reason, it gets 5 stars in our review and our top spot overall among today's options for home automation.