Guardian Review

Thursday, July 10th

2025 Home Automation Company Reviews

Guardian

• Pricing estimated around $129 to $1,249+
• Monthly membership costs
• Automation for lights, security, sound, TV, and cameras
• App access to your entire home
• Tailored to your home
• Call for a quote
• "A+" rating from the BBB

With over 70 years of experience, Guardian presents itself as an intelligent security system designed for comprehensive coverage of your home or business. Rather than just focusing on home automation as its own perk, Guardian differentiates itself by specializing in home security through home automation. Certified technicians handle the installation, evaluating your security and automation needs to provide tailored solutions. Guardian's services include personalized quotes, professional installation, and round-the-clock monitoring by experts.

Call for a quote

To become a Guardian customer, individuals can search for their zip code on the company's website to determine service availability. If Guardian operates in your area, you can contact the provided number. A technician will then be assigned to visit your home and discuss your specific needs. Following the purchase, the technician installs the system, for a seamless setup process. Disappointingly, there is no way to get a quote from Guardian without calling in first or providing all of your personal information. Given that many of our top competitors do offer online quotes (even just basic estimates), this was a pretty large ding against Guardian.

Security-focused automation features

Focused on security, Guardian offers a variety of compelling features. The system encompasses fire monitoring, smart locks, cameras, doorbell and door lock systems, thermostats, video analytics with daily highlights, home devices, motion detection, light activation, Bluetooth control, garage door management, and security reminders. While it may lack additional entertainment features found with other home automation providers, Guardian excels in providing robust security solutions. Guardian's system is compatible with the Apple Watch, allowing you to easily activate or deactivate security measures, control locks, garage doors, lights, and more directly from your wrist. This functionality is also accessible through a dedicated phone and tablet app, offering you multiple options for overseeing your security system.

Basic option: Base Package

We did some outside research to see if anyone had some basics for pricing on a Guardian home system. This is what we found. The Base Package requires customers to buy a security system package priced at $149. This package includes one IQ2 control panel, one motion detector, and three door and window sensors. The professional monitoring agreement must have a minimum term of 60 months, with a base rate of at least $45.99 per month. Any extra equipment, if required, must be paid for in full at the time of purchase.

Top tier option: No Annual Contract

For those who prefer to avoid a lengthy commitment, Guardian provides a no-annual-contract option. To be eligible, customers need to buy a security system package priced at $1,249, with a minimum monitoring agreement of one month. Similar to the Base Package, any other equipment beyond the items provided in the package must be paid for in full at the time of your initial purchase.

One pad for all your features

One feature we loved was the Guardian IQ, a cutting-edge home security touchscreen panel and smart home automation controller. This pad provides various features, including hands-free Bluetooth disarming, a built-in 5MP camera, a glass break detector, advanced encryption technology, and more. You also have the option to personalize your home automation settings to align with your security system.

7-day in-home trial

Guardian offers an orientation mode, a distinctive feature not commonly found with other security system providers. During the initial 7-day period after installation and activation, excluding smoke and carbon monoxide alarms, you get a trial period to acclimate to the new system without dealing with false alarms or the associated fines. Though there isn't a statement on whether you get a refund if you don't like it, this trial period is helpful.

Lots of complaints

Guardian Protection has a Better Business Bureau rating of 3 out of 5 stars, supported by approximately 275 customer reviews. On top of this, Guardian holds an "A+” rating from the BBB. External reviews, however, show a different story. At one third-party review site, Guardian had just 1.7 stars on average with over 2,000 reviews to back up that rating. Customers have problems with their systems malfunctioning and are asked to pay for a technician to come out. Many customers expressed frustration that the products don't work properly but it's on them to pay to fix it. Others complained that things like cameras have limited recording times compared to other security programs. Overall, customers are pretty disappointed in the customer service at Guardian, which is a major red flag.

Needs to focus on customer service

Despite an "A+” rating from the BBB, Guardian falls behind the pack due to thousands of unhappy reviews. While it's nice to have a security-focused option that offers home automation, Guardian just doesn't hit the mark for customer service. So, despite its long history in the security industry and some unique technology perks, Guardian overall gets a lower rating in our review.