Nice Review

Thursday, July 10th

2025 Home Automation Company Reviews

Nice

• Pricing only available through calling
• Designed for your home
• App access to your entire home
• Control from one remote
• Connectivity with apps and mobile devices
• All-in-one system
• Internationally-owned

Established in 1993, Nice is an influential Italian multinational company specializing in home automation, home security, and smart home solutions. Offering an extensive range of integrated and connected products for gate automation, garage doors, sun shades, parking, wireless alarms, and home security systems, Nice caters to residential, commercial, and industrial needs.

Presence in over 100 countries

With a global presence, it markets its products to over 100 countries through 24 branches across five continents, 14 production plants, 13 research and development centers, and a workforce of 2,300 employees. Nice North America serves as the American and Canadian-managed division, aligned with the company's Italian heritage, which emphasizes passion for design and a commitment to offering technologically advanced, aesthetically pleasing, and user-friendly products.

Call to get a quote

To buy a system from Nice, you first have to make sure that there's a seller in your area. When you click the "buy now” button on one of their systems, you'll be directed to a map where you can choose a local dealer to help you upgrade your home. From there, you have to call the dealer to get any further information. While you can browse what systems might look like in general on the website, the actual features in your home will be unique. So, without a call, you can't get prices for specifics. This is a little behind some more modern companies that allow for online estimates.

Helpful categories for home solutions

Nice organizes its products by "solutions.” This means that when you get started on the site, you can scroll through different key solutions for your home and the company will suggest the best options based on your needs. Some example solutions include:

• Home management
• Energy management
• Security
• Surveillance
• Health and wellness

Clicking through one of these options, like the home management section, will take you to a purchase page where the entire security system is listed. Each solution has a package suited to the needs related to it. For example, the home management section offers lighting and climate control, sun shades, media and audio, surveillance, utilities, and control of smart appliances.

No pricing transparency

Unfortunately, this luxury brand doesn't share any details about pricing. As noted above, you have to call to find any kind of price or estimate. While we can usually find past customers who've talked about pricing online or in reviews, there wasn't any mention of prices for Nice anywhere online. Keeping in mind that this is an international brand and luxury-focused, we imagine the prices are pretty steep for a bespoke home automation package.

Control everything from the palm of your hand

A unique feature of the Nice products is the remote that you can use to control every aspect of your home. While the products also work with your smart devices like iPads or mobile devices, you can control everything you need from the HR40 remote as well. The remote is a touchscreen, with the ability to view your video doorbell through the remote as well as talk through a 2-way intercom.

3-year warranty on some items

The return policy isn't particularly transparent at Nice. While it says that you can return your products, there isn't a timeline to do so. All parts of the product must be returned at the same time to qualify and you have to get a return authorization number before sending back your items. Some items are under a 3-year warranty, like wall panels, but other products don't have warranties listed on the terms and conditions page.

No buzz for Nice

Unfortunately, just as we couldn't find any discussion of the prices at Nice, we also struggled to find any reviews. Even though Nice North America is the US branch, we couldn't find any pages on the Better Business Bureau under any of the names the company operates under, Italian or US. Further, the only reviews out there for Nice appear to be from Glassdoor which only talks about what it's like to work at the company rather than reviewing the actual home automation products. You may need to reach out to the individual dealers to get details about testimonials, but the lack of reviews remains a bit of a red flag.

Not bad, but competitors do it better

While we love a good designed-for-you home automation system, Nice just doesn't stand up against competitors. It doesn't offer online pricing, and with no reviews or testimonials and a confusing return policy, it falls behind similar companies that serve the luxury market. If you're a homeowner in Europe or Canada, this might still be a solid retailer, but for the US homeowners, there are better options on our list with more robust customer service.