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Vivint Review

Thursday, January 20th

2022 Home Automation Company Reviews

Vivint Review 2 Star Rating


2 Star Rating
  • Professional installation required
  • Security-focused home automation
  • 24/7 monitoring

Vivint sells home security systems, smart home systems, and cameras, plus the services to install and monitor them.

Connectivity to popular devices

With Vivint, you can connect Google, Amazon, and Nest devices to the system and control everything from the Vivint app or hub. Turn up the AC, play your favorite music, or even order a restock of your favorite snacks: no problem.

Installation and customization for your home

Professional installation involves helping you customize your system for your home, setting it up, and showing you how to use it. There aren't any DIY options here, so your first step will require you to reach out to the Vivint rep in your area and set up a consultation.

Smoke, carbon monoxide, and flooding detection

Vivint protects your home against fires, water intrusion, and carbon monoxide with specialized detectors. Smoke detectors can shut down air conditioning airflow in the home to prevent feeding the flames with more oxygen until emergency responders can arrive. Flood detectors can be placed anywhere water could accumulate and alert you in the event of a burst pipe, basement leak, or an overflowing sump pump.

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Constant monitoring and video retention

For monitoring, Vivint has security specialists to respond during an emergency at any time of day or night. Vivint includes its Smart Drive, a hard drive storage unit that records up to 30 days of 24/7 security monitoring.

Way too many negative customer comments

Good customer reviews in other places are at odds with Vivint's dismal BBB rating. Out of all the vendors we've reviewed, Vivint has, by far, the largest number of BBB complaints issued against it - almost 4,500 complaints in the three years prior to our evaluation, and over 1,700 of those over the most recent year alone. In addition to that, in 2021 Vivint settled a complaint filed with the FTC where they had been accused of violating the Fair Credit Reporting Act by improperly gaining access to credit reports of potential customers.

Choose a home automation provider with a better track record

With all the negative BBB issues and the other mixed customer reviews we found, we couldn't help but be disappointed with Vivint. While their home automation system can provide a lot of functionality, that doesn't mean their customers are satisfied with their experience. We recommend looking at one of our higher rated home automation companies before considering Vivint.

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What’s the Best Home Automation System?

In times past home automation was a future fever dream of Jetsons-style technology making every aspect of home life easier. We now live in the Jetsons' future with home automation technologies that would even make George stare in awe.

Today's home automation systems do everything from securing your home to entertaining you - and many things in between! A basic home automation system should at least have a doorbell intercom and camera; detectors for motion, doors and windows left open, smoke, and carbon monoxide; plus a few cameras to monitor exterior and interior spaces. If you have more budget, find a provider that also includes entertainment and environmental controls for television, music, lighting, and temperature.

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Home Automation Company FAQ

Sometimes referred to as a "smart home" , home automation lets you operate your lighting, appliances, security equipment and more - usually through an app on your mobile phone or through an online dashboard. Want your home to be playing your favorite relaxation music and have the thermostat set to "just right" every day after work? Home automation can do that - and much, much more.
It's true that most systems start with security as the foundation. From security cameras to smoke detectors, "smart homes" can give you peace of mind knowing that it's all under control and professionally monitored, if you choose a company that offers that. But, as technology advances, more features are being added "for fun" , like controlling all of your audio and video or letting your kids turn off lights at bedtime with a simple verbal command.
You could pay as little as $20/month or as much as $10,000+ to set up a smart home with all of the bells and whistles. Obviously the more features you want, the more you'll have to pay for the equipment. Monthly monitoring fees (for systems that include security features) are rarely more than $60/month.
Yes. Check with the provider of your homeowner's insurance policy to see if you can get a discount for the home automation system you're installing. A "smart home" can also save you money in the cost of utilities through managing your use of electricity and water.
Most of the time, yes. That's the appeal of "smart home" equipment: being able to monitor and control it from your phone, tablet or computer.
Sometimes. This is more common if you have security features that are professionally monitored. Read the terms and conditions carefully to determine if you're obligated to keep the service for a set period of time, and what the penalties are for early cancellation.
Possibly. If you've got features that are hard-wired into your home, maybe not. However, most of today's home automation systems use equipment that is easy to install and take down on your own, letting you use it wherever you live. Just be sure to change your home address in your provider's system, to allow emergency services to be dispatched to the correct location (if you're using a service that includes security monitoring).
It might! Home automation is in high demand, so having a system already set up may make your property more appealing to prospective buyers. Consult your real estate agent, though: they may not recommend that you install a home automation system solely for the purpose of increasing your home's value.
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Continued from above...

With the exception of a few providers with do-it-yourself offerings, these companies provide service through dealers who professionally assess your home's needs and then design, build, and install your system. A good home automation vendor will get back to you within a week with a price estimate, including a visit to your home to visualize and measure.

Installation and configuration times can vary widely. Simple systems take a few days at most to install. More complicated systems can take up to a month or more to install. Expect that with more advanced systems some walls, floors, and ceilings will have to be modified to accommodate mounting of equipment and wiring.

Feeling overwhelmed trying to figure out where to start? If you're looking for home automation solutions, here are some factors to consider:

  • Usability. How easy is it to control and use your home automation system in everyday scenarios, or even when your hands are too occupied to touch buttons or screens?
  • Quality. Are the security devices and systems solid-state and of hardened quality, or do they seem cheap and won't last very long?
  • Customer Service. When you need help, particularly in a security or fire emergency, will your home automation system, and the professionals behind it, do all the work so you can focus on enjoying the system and your own safety?
  • Value. Pricing on home automation systems varies widely. But, any system you choose should give you a good value for your money. Is it worth what you're investing in the equipment and any monthly service fees? Are you locked into a contract?

TopConsumerReviews.com has reviewed and ranked the best Home Automation solutions available today. We hope these reviews help you find the right home automation system that you're looking for!

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