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Allstate Review

Sunday, February 16th

2025 Home Insurance Company Reviews

Allstate Review 2 Star Rating

Allstate

2 Star Rating
  • Work directly with an agent
  • Multiple price and coverage options
  • Get a quote within minutes
  • Helpful homeowner blog posts
  • "A+” Better Business Bureau rating

You can't hear Allstate's company name without hearing the commercial in your head asking, "Are you in good hands?” The company was founded in 1931 as part of Sears, Roebuck, and Co. and became completely independent in 1995. Allstate is headquartered in Glenview, Illinois and has an annual revenue of over 57 billion dollars. In addition to home insurance, Allstate offers insurance for your car, motorcycle, rental property, and more.

Three basic steps

The main risks and perils that Allstate's insurance covers are theft, fire and smoke, windstorm or hail, falling objects, frozen plumbing, water damage from your water heater, plumbing, or heating/cooling systems (and more). Regardless of where you live, there are risks to your home that need to be covered by insurance. Allstate lays out a basic three step process to get covered through their company. First, you'll work together with an agent to design an insurance policy plan that fits your unique home. Then you'll apply for the policy, and lastly, get accepted for protection. You'll maintain contact with your agent to make sure your policy is up-to-date and covers any changes that may occur in or around your home.

Get a quote within minutes

From the top of Allstate's website, you can click "Get a quote” and select the type of insurance you need. You'll be asked to provide your zip code and basic information like your name, home address, and birthday. Through public records, the site will pull what it can find about your provided address (year built, square footage, residence type). You'll need to input when you purchased the property and select any protective devices your home has. You'll continue to answer specific questions about your property like what types of additions you may have done, if it has a pool, if you have a finished basement, if you have a fireplace, what type of foundation you have, and more. All of this information is used for the company to decide how much of a liability your home is and come up with a quote for you. It takes just a few minutes to fill out all the information.

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Easily compare pricing

When you finish filling out all the information about your home, Allstate will show basic, standard, or enhanced choices for your insurance. Each option is priced differently and you can use their "compare options” tool to see the differences between them. The less expensive plans usually have a higher deductible and don't cover quite as much of things like your personal property, additional living expenses, and medical expenses if an event occurs. There are optional add-on coverages you can choose from that will change the overall monthly price such as identity theft expense, extended coverage on jewelry, watches, and furs, green improvements, and other optional things that may pertain to your lifestyle.

Finalize with an agent

Once you're satisfied with everything on your insurance plan, the coverage, and the monthly cost, you can checkout. They'll ask you for some more personal details and you'll provide your phone number so an agent can contact you. When you talk to the agent over the phone, this is when you'll find out for sure what your overall price will be (but unfortunately sometimes it changes slightly from what you see online), and you can get your insurance locked in. If you're not quite ready to checkout, you can save and email your quote to refer back to later. This way you don't have to fill out all the information twice.

Do everything online

In the event that you actually need to use your insurance (ironic how we pay for it but hope to never use it), you can file a claim directly from Allstate's website. You can also track your claims from there, review your billing and payments information, review your policy, view your ID cards, adjust your account settings, or contact a representative directly.

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Terrible customer reviews

Allstate has an "A+” rating from the Better Business Bureau, which is actually quite surprising all things considered. When it comes to third-party reviewers about the company, things get dicey. It's hard to know reliably how a company like this performs since most people who deal with them beyond purchasing a policy are usually in some sort of an emergency situation. This means emotions are high and they're dealing with large sums of money, which is never a good combo. Overall, people report that Allstate has rude customer service and makes it difficult to put their policy into effect when they need it the most. People feel that Allstate is disloyal to its customers and don't follow through with the help they promise.

Big name, big problems

It's actually hard to find something good about Allstate online from customers who have dealt with them extensively. This is really concerning to us and makes us worried that the company has gotten so big and lost the heart of their service along the way. Because of their poor feedback from numerous customers, Allstate doesn't earn our recommendation for homeowners insurance.

Where is the Best Place to Purchase Homeowners Insurance?

No one wants to imagine their home getting overrun with water damage, enduring a natural disaster, having a fire destroy their property, or having to deal with theft, but it happens. Everyone should have homeowner's insurance for peace of mind and to be taken care of in case of an emergency or unfortunate occurrence. In fact, it's so important that you can't take out a mortgage anymore unless you can prove you have homeowner's insurance in place.

It makes sense that banks don't want to hand over a loan with the risk that something will happen to the property and render the owner unable to continue paying their mortgage. Since your home is such an important asset, you don't want to risk being responsible for thousands of dollars in costs if unexpected damage or destruction were to occur. Being uninsured in a time of crisis could result in total financial ruin.

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Home Insurance Company FAQ

If you have a mortgage on your home, your lender will more than likely require that you carry homeowners insurance. They will also require you to carry enough of it to rebuild your home if it were completely destroyed. When you have a mortgage, you don't completely own the home - the lender does, until you pay it off. That's why they require insurance. If it were to be damaged or destroyed, the bank needs to know that it will be taken care of.
There's regular homeowners insurance if you own your home, renters insurance if you're renting a free-standing home or an apartment, insurance for mobile homes, and more. When you start shopping for a home insurance policy, you'll be asked a series of questions that will determine what type of coverage is right for you.
Although the specifics can vary by company, there are a few things you can expect in a typical policy. First, your dwelling, or home, is covered, and so would a shed or other building on the lot. Your personal belongings would be covered, and medical costs of any guest injured on your property. Policies usually will pay for a hotel and meals from restaurants if you are displaced due to complete destruction of your home, if what happened is covered under the policy. You should also be protected in case of fire, storm, theft, or vandalism.
Yes and no. There are limits. When you purchase insurance, you and your agent will decide on the financial limits the policy will cover. A lower limit is cheaper, but it won't give you the replacement home you might think it will. A higher limit costs more, but will give you a better replacement home and personal belongings. Be aware that if your home is valued at $250,000, you can't get limits of $1,000,000 and get a million dollar home to replace yours. Your limits need to pretty much match what you currently have.
When you get a policy, you choose your deductible. This is the dollar amount you will be responsible for with each claim. If you want the insurance company to pay for it all, you will choose $0 deductible. Realize that having a low deductible will raise your rates. If you choose a higher deductible, such as $1,000, you'll have to pay that in the event of a disaster but your policy rates are lower. Choosing your deductible and your premium price is a balancing act.
Not all of your valuables may be covered under the standard policy, so you might choose what they call add-on policies for them. Let the insurer know if you have specific pieces to protect, and there will be a rider for each piece covering the amount it's worth. Although these add-ons might be expensive, it will be much more costly if something happened to them and they weren't listed in a separate policy.
You can usually get a discount for having zero claims on your history, living in a neighborhood with an HOA, being a senior, being a non-smoker, bundling with your auto insurance, signing on before your old policy expires, and more. If you have fire/smoke detectors and/or burglar alarms that are directly connected to emergency services (911), most policies will come with a significant discount there too. Be sure to ask your insurance company for ways to save money on your coverage.
Believe it or not, it's super-easy to get coverage online. Some insurers offer 24/7 live-person customer service, and others offer a live person only during typical business hours. But, if you don't want to talk to a person and you'd rather take care of all research and transactions from your phone or laptop, there are several companies that offer that. You can even get a quote in five minutes via the web or their app.
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Continued from above...

Most people don't have enough cash in the bank to cover a major portion of or even the entire cost of their home. It's probably the last thing you want to spend your money on when you're already paying a monthly mortgage. Having good home insurance is the best way to stay financially protected and ensure that you always have what it takes to repair and maintain your house if something goes wrong.

If you're a new homeowner, it may seem a little overwhelming to find an insurance policy. Luckily there are lots of companies available these days for you to choose from. Companies have gotten better at using layman's terms and really spelling out all their policies for you, so that you know what you'll be paying monthly, what the policy covers, and how to make a claim if you need to. Usually a company will offer a few different price ranges you can choose from, depending on how much coverage you think you need, and you can easily compare them to decide what works best with your budget and covers the risks that most threaten your property and surrounding area.

We've done some of the heavy lifting for you here by going over the process different companies require for you to get quotes and reviewing what people have to say about their customer service and follow-through with claims. When it comes to a situation regarding insurance, you don't want to mess around. We can't overstate the importance of being able to rely on a company that's affordable and will hold your hand while you navigate stressful situations.

Since there are quite a few insurance companies to choose from that have different types of policies, keep the following things in mind when choosing who to go with:

  • Standard coverage. What are the basic things included with standard coverage through the insurance company?
  • Optional add-ons. Every home, neighborhood, city, and state is different. That means that while one homeowner may need earthquake insurance, another may need flood insurance. Does the company have options to cover the specific risks in your area? Some also have add-ons for personal belongings like jewelry, so if this is something you might need, pay attention to what's available.
  • Coverage limits. In any given situation, what is the maximum amount the company would pay out? Do you feel confident that it's enough to cover all the costs you may be facing?
  • Deductible. Even though you pay a monthly fee to have home insurance, you'll still be responsible for an upfront portion of the cost of any damage you're dealing with. If you want a lower deductible, you may decide to choose a plan with a higher yearly premium instead.
  • Customer satisfaction. When you find yourself in a crisis, you want to make sure you are working with a company that will help you every step of the way. Pay attention to what other customers say about their experience with the insurance company. Do they follow through with claims quickly and efficiently? Are their employees patient, kind, and easy to work with? What rating does the Better Business Bureau give the company?

Top Consumer Reviews has researched the most important things you'd need to know about choosing a home insurance plan. We hope this information helps you find peace of mind knowing that one of your most valuable assets is protected. We've tried to make things as easy as possible for you to feel confident in your decision about which home insurance company to go with.

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