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Liberty Mutual Review

Friday, August 12th

2022 Home Insurance Company Reviews

Liberty Mutual Review 2.5 Star Rating

Liberty Mutual

2.5 Star Rating
  • Available in all 50 states plus Washington, D.C.
  • Friendly and helpful website and app
  • Discounts to help you save money
  • Fourth-largest homeowners insurance company in the U.S.

That crazy, yellow-shirted emu that you see in all the commercials represents the fourth-largest home insurer in the US. You can get your Liberty Mutual policy online, via the app, or on the phone for more personal service. Their policies are available across the country, which isn't the case for all homeowners insurance companies. They might seem like a new company to you, but they've been around since 1912.

Standard coverage

Nationwide will repair or rebuild your home and other structures on the property, and they'll do the same for your personal property up to a certain amount. If your home is uninhabitable, they'll pay for a stay in a hotel, restaurant meals, and other expenses while your home is under construction for repairs that are covered. If you're responsible for injury to others or their property, that's covered too.


You can add other policies to cover your personal belongings. You can get policies for backups due to sewer, sump pump, or drain overflow; jewelry coverage if it's lost or stolen, without deductible or appraisal; identity theft insurance; inflation protection which gives you a discount with regular adjustments of coverage at renewal time; and replacement cost coverage, where you can get brand new replacements for what was stolen or destroyed.


We all love a discount, and Liberty Mutual offers some nice discounts that you might be able to take advantage of. You can bundle home and auto with them. If your home is newly purchased, newly built, newly renovated, or has a new roof, there's a discount. If you help them out by getting the policy before your old one expires, sign up for paperless billing, or enroll in autopay for your premiums, they thank you with discounts. Their website lets you know you can get a 10% discount by applying online.

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Online or with a live person

You can take care of most of your needs via the website or app, such as sign documents, pay bills, sign up for auto pay, review your policy, and file a claim, but if you'd like to talk with a person, give them your zip code and they'll put you in contact with someone.

Customer experience

Customers seem to be content with the online experience of Liberty Mutual; however, when they talk with someone, it seems that they end up talking with more than one person about the same issue. Those people seem to be inconsistent in their answers, and someone also said that Liberty Mutual assured them they'd cancel the previous insurance policy for them but didn't, causing $1,000 in owed premiums. Customer service seems to be a huge, consistent complaint, and on the BBB site, Liberty Mutual doesn't seem to reply to many of the customers who have complaints. The Better Business Bureau gives them an A+ rating, and BBB's reviewers give them an average of 1.1 stars with 760 reviews.

You get what you pay for

Liberty Mutual caters to those on a budget, offering good, standard insurance and the expected add-ons. They offer a variety of discounts to keep the premium costs down as well. However, when it comes to customer service, there's a big red flag. You'd be wise to check out the options with other home insurance companies first.

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Which Company Offers the Best Home Insurance?

Your home is probably one of the most important and valuable assets you have. Whether you've purchased a new home or have paid off the mortgage years ago - congrats on either! - your home is an asset you'll want to protect and not be without.

If you have a mortgage on your home, the lending company may require you to show proof of insurance to assure both them and yourself that you are protected, financially and otherwise, in case of a disaster causing damage or complete destruction. Even if you have paid for your home in full, a disaster that leaves your home damaged or uninhabitable could cost thousands to repair or hundreds of thousands to replace. Most people don't have that cash on hand; or if they do, that's not how they would choose to spend it.

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Home Insurance Company FAQ

If you have a mortgage on your home, your lender will more than likely require that you carry homeowners insurance. They will also require you to carry enough of it to rebuild your home if it were completely destroyed. When you have a mortgage, you don't completely own the home - the lender does, until you pay it off. That's why they require insurance. If it were to be damaged or destroyed, the bank needs to know that it will be taken care of.
There's regular homeowners insurance if you own your home, renters insurance if you're renting a free-standing home or an apartment, insurance for mobile homes, and more. When you start shopping for a home insurance policy, you'll be asked a series of questions that will determine what type of coverage is right for you.
Although the specifics can vary by company, there are a few things you can expect in a typical policy. First, your dwelling, or home, is covered, and so would a shed or other building on the lot. Your personal belongings would be covered, and medical costs of any guest injured on your property. Policies usually will pay for a hotel and meals from restaurants if you are displaced due to complete destruction of your home, if what happened is covered under the policy. You should also be protected in case of fire, storm, theft, or vandalism.
Yes and no. There are limits. When you purchase insurance, you and your agent will decide on the financial limits the policy will cover. A lower limit is cheaper, but it won't give you the replacement home you might think it will. A higher limit costs more, but will give you a better replacement home and personal belongings. Be aware that if your home is valued at $250,000, you can't get limits of $1,000,000 and get a million dollar home to replace yours. Your limits need to pretty much match what you currently have.
When you get a policy, you choose your deductible. This is the dollar amount you will be responsible for with each claim. If you want the insurance company to pay for it all, you will choose $0 deductible. Realize that having a low deductible will raise your rates. If you choose a higher deductible, such as $1,000, you'll have to pay that in the event of a disaster but your policy rates are lower. Choosing your deductible and your premium price is a balancing act.
Not all of your valuables may be covered under the standard policy, so you might choose what they call add-on policies for them. Let the insurer know if you have specific pieces to protect, and there will be a rider for each piece covering the amount it's worth. Although these add-ons might be expensive, it will be much more costly if something happened to them and they weren't listed in a separate policy.
You can usually get a discount for having zero claims on your history, living in a neighborhood with an HOA, being a senior, being a non-smoker, bundling with your auto insurance, signing on before your old policy expires, and more. If you have fire/smoke detectors and/or burglar alarms that are directly connected to emergency services (911), most policies will come with a significant discount there too. Be sure to ask your insurance company for ways to save money on your coverage.
Believe it or not, it's super-easy to get coverage online. Some insurers offer 24/7 live-person customer service, and others offer a live person only during typical business hours. But, if you don't want to talk to a person and you'd rather take care of all research and transactions from your phone or laptop, there are several companies that offer that. You can even get a quote in five minutes via the web or their app.
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Continued from above...

It's fast and easy to get a policy online. For many, it's a great decision. However, when it comes time to make a claim, you might not have purchased the right policy for you. For example, you may not have considered flood or earthquake insurance. You might not have insured your very valuable items individually, and if they're stolen, they're probably not covered.

On the other hand, if you work with an agent to get your policy, they will probably ask you a myriad of questions to get the policy you need. Online can be great, just be sure you know what you want in a policy.

Here are a few things to consider when purchasing a homeowners policy.

  • Standard coverage. What does the standard policy include?
  • Add-ons you might need. You might need insurance for floods, earthquakes, or hurricanes. You might want to insure specific valuables under a separate policy so you know they are covered..
  • The limits of the coverage. Limits are the maximum amount they would pay out per situation. Make sure the limits are high enough to cover your costs.
  • Your deductible. This is the financial responsibility you will have per occurrence. If you don't want to pay much per occurrence, you'll lower your deductible, but pay more in your yearly premium.
  • Discounts. There can be a few discounts that could pertain to you, depending on your situation and depending on the insurance company. You might qualify for a discount if you have had no claims, have a new house, are a senior citizen, have an HOA, and the list goes on.
  • Reputation of the company. More reliable companies might cost you more, and the less reliable companies might be super inexpensive. Beware: you might get what you pay for.

To provide you with the best information so that you can get the right policy and best insurance company for you, TopConsumerReviews.com has evaluated and ranked the most popular sources of homeowners insurance available today. Getting the right policy is like cuddling with a warm blanket, since you'll have that assurance you'll be covered if any damage or destruction to your home. The process of choosing a homeowners insurance policy might have seemed daunting and you may have avoided it for as long as you can, but we can help make it easy.

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