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Liberty Mutual Review: Home Insurance Companies

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Where is the Best Place to Purchase Homeowners Insurance?  No one wants to imagine their home getting overrun with water damage, enduring a natural disaster, having a fire destroy their property, or having to deal with theft, but it happens. Everyone should have homeowner's insurance for peace of mind and to be taken care of in case of an emergency or unfortunate occurrence. In fact, it's so important that you can't take out a mortgage anymore unless you can prove you have homeowner's insurance in place.

4.0

VERY GOOD

3

Very Good

  • Operates in all 50 states
  • Online quotes
  • Bundle and save
  • Discounts for new homes
  • "A-" Better Business Bureau rating

VERY GOOD

4.0

On the Liberty Mutual website

"Liberty, Liberty, Liberty!" Can you hear the jingle in your head? Liberty Mutual is no exception when it comes to catchy tunes to help you remember their brand. The company was originally formed to provide workers compensation insurance back in 1912. They've grown to be the fifth largest global property and casualty insurer and ranked 86th on the Fortune 100 list of largest corporations in the US. Liberty Mutual is based out of Boston but they operate all throughout the United States and in 29 other countries.

Answer questions for a quote

On Liberty Mutual's homeowners insurance page, there isn't a lot of information, but just a section for you to add your property type and zip code to jump right into an online quote. There are 6 basic steps you'll go through to get a price. First, you'll provide personal information like your address, name, phone and email. If your address matches information they already have in their system, it will save you some time because it will load the year the home was built, square footage, style, heating source, roof type, the number of bathrooms, and other important details. They'll ask a few additional questions about your home like if you have secondary heating, whether or not you have a pool, if you're currently doing construction, and more. The final step will be to input your social security number (we really don't like this) and then Liberty Mutual should provide you with a quote.

Redirected to partners

For whatever reason, Liberty Mutual had a hard time coming up with a quote for us, so instead we were given a list of partners we could try instead. These included companies like Progressive and Allstate. To get a quote from them, we were completely redirected to their websites instead. We don't imagine this would be everyone's experience, but it was ours and we were a bit frustrated by it.

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Basic coverage

The basic policies through Liberty Mutual will cover your belongings (personal property and blanket jewelry), damages (personal liability and medical payments, dwelling, wind and hail damage, hurricane damage, and water backup), and expenses (additional living expenses and inflation protection).

"Only pay for what you need"

Liberty Mutual boasts that you can save 10% when you buy customized home insurance online. This is to incentivize you to use their website to get a quote and sign up. They say you can also save up to $950 when you bundle and save with auto insurance and get a better deal on your policy if you have a brand new home.

Quick claim filing

Straight from Liberty Mutual's website you can file and track claims. They also provide a phone number if you need to talk with someone directly instead. They have guides on the auto claims process and home claims process so you can see step-by-step what you should do and what to expect when you file a claim. It only takes 5-`10 minutes after you login into the online portal.

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Frustrations over auto policies

Liberty Mutual has an "A-" rating from the Better Business Bureau. Like most major insurance companies, their third-party customer reviews are quite frightening. People who are in bad situations and don't get things resolved exactly how or when they hoped will naturally take to the internet to voice their complaints. This isn't necessarily a representative sample of how all Liberty Mutual customers feel in general, but a lot of them say that customer service gives them the run-around when it comes to getting claims taken care of. By far, though, the majority of people who are upset with the company refer to their auto insurance policies rather than homeowners insurance, so that's important to note.

Good option

If you are able to get a solid online quote from Liberty Mutual, this is a reputable company to go with. As long as you provide accurate information for your quote and carefully review the policy you select, you should be able to trust Liberty Mutual. They primarily work with people in low risk areas, but they've been in the business a long time and have an easy-to-use website for you to manage all your account details. Liberty Mutual has earned a good rating from us.

On the Liberty Mutual website

Continued from above...

Where is the Best Place to Purchase Homeowners Insurance?

No one wants to imagine their home getting overrun with water damage, enduring a natural disaster, having a fire destroy their property, or having to deal with theft, but it happens. Everyone should have homeowner's insurance for peace of mind and to be taken care of in case of an emergency or unfortunate occurrence. In fact, it's so important that you can't take out a mortgage anymore unless you can prove you have homeowner's insurance in place.

It makes sense that banks don't want to hand over a loan with the risk that something will happen to the property and render the owner unable to continue paying their mortgage. Since your home is such an important asset, you don't want to risk being responsible for thousands of dollars in costs if unexpected damage or destruction were to occur. Being uninsured in a time of crisis could result in total financial ruin.

Most people don't have enough cash in the bank to cover a major portion of or even the entire cost of their home. It's probably the last thing you want to spend your money on when you're already paying a monthly mortgage. Having good home insurance is the best way to stay financially protected and ensure that you always have what it takes to repair and maintain your house if something goes wrong.

If you're a new homeowner, it may seem a little overwhelming to find an insurance policy. Luckily there are lots of companies available these days for you to choose from. Companies have gotten better at using layman's terms and really spelling out all their policies for you, so that you know what you'll be paying monthly, what the policy covers, and how to make a claim if you need to. Usually a company will offer a few different price ranges you can choose from, depending on how much coverage you think you need, and you can easily compare them to decide what works best with your budget and covers the risks that most threaten your property and surrounding area.

We've done some of the heavy lifting for you here by going over the process different companies require for you to get quotes and reviewing what people have to say about their customer service and follow-through with claims. When it comes to a situation regarding insurance, you don't want to mess around. We can't overstate the importance of being able to rely on a company that's affordable and will hold your hand while you navigate stressful situations.

Since there are quite a few insurance companies to choose from that have different types of policies, keep the following things in mind when choosing who to go with:

Top Consumer Reviews has researched the most important things you'd need to know about choosing a home insurance plan. We hope this information helps you find peace of mind knowing that one of your most valuable assets is protected. We've tried to make things as easy as possible for you to feel confident in your decision about which home insurance company to go with.

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Home Insurance Company FAQ

Is homeowners insurance required?
If you have a mortgage on your home, your lender will more than likely require that you carry homeowners insurance. They will also require you to carry enough of it to rebuild your home if it were completely destroyed. When you have a mortgage, you don't completely own the home - the lender does, until you pay it off. That's why they require insurance. If it were to be damaged or destroyed, the bank needs to know that it will be taken care of.
What types of home insurance are there?
There's regular homeowners insurance if you own your home, renters insurance if you're renting a free-standing home or an apartment, insurance for mobile homes, and more. When you start shopping for a home insurance policy, you'll be asked a series of questions that will determine what type of coverage is right for you.
What's included in a standard homeowners policy?
Although the specifics can vary by company, there are a few things you can expect in a typical policy. First, your dwelling, or home, is covered, and so would a shed or other building on the lot. Your personal belongings would be covered, and medical costs of any guest injured on your property. Policies usually will pay for a hotel and meals from restaurants if you are displaced due to complete destruction of your home, if what happened is covered under the policy. You should also be protected in case of fire, storm, theft, or vandalism.
Will they give me money to replace my house and all my belongings?
Yes and no. There are limits. When you purchase insurance, you and your agent will decide on the financial limits the policy will cover. A lower limit is cheaper, but it won't give you the replacement home you might think it will. A higher limit costs more, but will give you a better replacement home and personal belongings. Be aware that if your home is valued at $250,000, you can't get limits of $1,000,000 and get a million dollar home to replace yours. Your limits need to pretty much match what you currently have.
What's a deductible?
When you get a policy, you choose your deductible. This is the dollar amount you will be responsible for with each claim. If you want the insurance company to pay for it all, you will choose $0 deductible. Realize that having a low deductible will raise your rates. If you choose a higher deductible, such as $1,000, you'll have to pay that in the event of a disaster but your policy rates are lower. Choosing your deductible and your premium price is a balancing act.
What if I have expensive jewelry, art, or sporting equipment?
Not all of your valuables may be covered under the standard policy, so you might choose what they call add-on policies for them. Let the insurer know if you have specific pieces to protect, and there will be a rider for each piece covering the amount it's worth. Although these add-ons might be expensive, it will be much more costly if something happened to them and they weren't listed in a separate policy.
How can I get a discount?
You can usually get a discount for having zero claims on your history, living in a neighborhood with an HOA, being a senior, being a non-smoker, bundling with your auto insurance, signing on before your old policy expires, and more. If you have fire/smoke detectors and/or burglar alarms that are directly connected to emergency services (911), most policies will come with a significant discount there too. Be sure to ask your insurance company for ways to save money on your coverage.
What's the best way to get a policy?
Believe it or not, it's super-easy to get coverage online. Some insurers offer 24/7 live-person customer service, and others offer a live person only during typical business hours. But, if you don't want to talk to a person and you'd rather take care of all research and transactions from your phone or laptop, there are several companies that offer that. You can even get a quote in five minutes via the web or their app.

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