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Sunday, October 1st
Abode is headquartered in San Francisco and was founded by a former executive of ADT. The company offers home security systems with do-it-yourself installation that prioritize seamless integration with smart home devices, enabling users to connect devices from various platforms, even if purchased elsewhere.
Keep an eye out for savings and deals
As we browsed the Abode site, we got a pop-up offering a 50% discount on our first order of a special sale bundle of equipment. We had to enter our email address to claim the deal, though. There was also a promo at the top of the site featuring a coupon code that would save us 15% on accessories when purchasing a home security kit, no email required.
Custom or pre-packaged, you decide
How do you get started here? Abode aims to simplify the process of building a customized home security system. By clicking on the "build" button, users are prompted to answer questions about their specific needs, such as whether cameras are desired, the number of accessible doors and windows, and what they want to protect. Additionally, Abode offers four pre-packaged equipment bundles for those who prefer a simpler approach. At the time of our most recent visit, those included the following:
Build-your-own process not so intuitive
How about going with a customized setup? Honestly, the Abode system builder wasn't as easy to use as we thought it would be. In the question-and-answer process, we told them we needed multiple sensors and cameras, but their recommendation only showed us the basic equipment packages. We could click to add more sensors to our cart - an improvement over last time - but why bother asking the questions if you're not going to apply the answers to our equipment package, Abode?
Professional or DIY monitoring
You've got two options for monitoring your Abode security system: self-monitoring, known as Standard, and Pro. Your best savings comes from paying for a year of service upfront: $69.99 for Standard and $149 for Pro (which jumps to $219.99/year after the first 12 months). You'll also see options for month-to-month service at checkout; on a Pro plan, we were given a cost of $23.99/month for monitoring, and self-monitored systems were $6.99/month.
Self-monitoring customers can pay for short-term professional coverage
If you opt for self-monitoring, Abode offers a unique feature where you can purchase professional monitoring for just three or seven days as needed, which is great if you're going on vacation or will be in an area with poor cell service and can't receive alerts. This is something we haven't seen with other home security services. On the other hand, DIY monitoring customers are quick to point out that the "free" alerts they got only identified that there was something detected but didn't identify which part of the system was triggered - detailed notifications require paid monitoring here.
Abode's reputation has changed a bit since our last evaluation. For example, the company previously maintained an "A+" rating from the Better Business Bureau, but that had dropped to a disappointing "C-" at the time of this review. Fortunately (?), that was only because Abode reps had failed to respond to one of the 12 complaints filed in the previous year, which is not any indication of bad service. On the other hand, client feedback through services like Trustpilot is a little more positive than before, with 56% of customers giving this home security provider a five-star rating.
Still, the overall average for Abode there was just a "meh" 3.3 out of 5 stars. For some people these home security systems work great, but most feedback indicates that the equipment and the service itself can be a little iffy and inconsistent. For example, in early 2022, Abode released a system update that resulted in significant problems with basic functions such as keypads and mobile apps. Customers were experiencing long wait times for support from Abode, with some not receiving a response at all.
Room for improvement
Abode isn't the worst home security system on the market, but it's a far cry from the best. It's one of just a handful of options if you want the choice between self- and professionally-monitored plans with do-it-yourself installation, but even that's not quite enough to get us past the lackluster performance of the equipment and support team. We recommend that you consider the top five home security providers in our review instead of going with Abode.
Home security systems have become increasingly popular in recent years, as people seek to protect their homes and families from potential threats. With a wide variety of options available on the market, choosing the right system for your needs can be overwhelming. We can help you take the stress out of the decision-making process and ultimately select a home security setup that's perfect wherever you live.
Let's get started. As you already know, a home security system is a network of electronic devices designed to secure your home against theft, vandalism, and other possible dangers. A typical system may include sensors, cameras, alarms, and monitoring services.
Sensors are the backbone of a home security system. They detect any unusual activity in and around your home and alert the system. The most common types of sensors are door and window sensors, motion sensors, and glass-break sensors. Door and window sensors are placed on the frames of doors and windows and detect any movement when the doors or windows are opened or closed. Motion sensors detect movement within a room, while glass-break sensors detect the sound of breaking glass. Pretty self-explanatory.
Cameras are an essential component of many home security systems. They provide visual evidence of any unusual activity around your home and can help identify intruders. Most cameras are connected to the internet, allowing you to view the footage remotely from your phone or computer.
Alarms are designed to alert you and your neighbors to any potential threats. When a sensor is triggered, the alarm will sound, and a notification will be sent to your phone or monitoring service. These companies monitor your home security system 24/7, and if a sensor is triggered, they will usually contact you to verify whether there is a genuine threat. If they are unable to reach you, they will contact the authorities on your behalf.
Now that you have a solid understanding of the basics of any home security system, what other factors might have an impact on your decision? Here are some criteria to consider:
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