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Alarm Relay Review

Thursday, June 24th

2021 Home Security System Reviews

Alarm Relay Review 2.5 Star Rating

Alarm Relay

2.5 Star Rating
  • Low monthly monitoring fees starting at $8.95
  • Compatible with equipment you may already have installed
  • Strong reputation

Alarm Relay is one of the most confusing home security systems on the market, in our opinion. Customers are instantly attracted to the low monthly monitoring costs of just $8.95 - an incredibly low price for a service that usually costs at least $30 per month. And, looking at both the "A+" rating from the BBB and hundreds of reviews from satisfied customers, your impression will probably be a favorable one.

What do you get?

What's the catch? The Alarm Relay site makes it really hard to find out what exactly you get for that $8.95/month fee. Digging around, you'll discover a few things. First, that monthly fee is actually billed annually. So, figure on spending $107.40 right out of the gate for your first year of service. There's also a one-time administrative fee of $35, so that Alarm Relay can program your system.

Home security monitoring

What system? Great question. In order to use the Alarm Relay service, you must have an active alarm system connected to a landline. if you moved into a home with equipment already installed, this could be the ideal setup - to use the sensors and other components already in place without having to use the original monitoring company. Or, if you found a great deal on a used system from Honeywell, DSC, GE or one of the other manufacturers supported by Alarm Relay, you could use Alarm Relay as your monitoring system.

Best Home Security Systems

If you're not confident that you can install or set up your equipment, Alarm Relay can refer you to a third-party contractor in your area who can help. Naturally, fees will vary based on the partner you select.

Optional services available

The $8.95/month fee covers standard burglary and fire signals, restorals, and a monthly communications test, as well as trouble signals like low battery power and AC loss. There are optional services, like weekly or daily communications testing, but you'll have to speak to a sales team representative to get more information on what Alarm Relay offers.

Confusing home security equipment offerings

It took some surfing around, but eventually we found where Alarm Relay offers equipment for purchase. Sifting through the packages and individual components felt overwhelming. What would we need? How would we get the right equipment for our needs? Even on the front page, Alarm Relay advertised a simple plug-and-play, DIY alarm system, but when we clicked on the button for more information, it took us to two security systems that were definitely NOT simple or DIY.

While Alarm Relay may be the absolute best deal with respect to price and reputation, their website makes it hard to understand how their service works - especially for a consumer who may be brand-new to shopping for a home security system. If you already have equipment in your home and are just looking for the absolute lowest monitoring price, you might like what this provider has to offer. Otherwise, you might feel more comfortable getting your home security system from a provider that holds your hand just a little bit more as you get everything set up for the first time.

Where Can You Find the Best Home Security System?

Today's marketplace gives you more options than ever, with packages ranging from budget-friendly, basic home monitoring with equipment you install yourself, to technician-installed systems that include smoke and flood detectors.

Before you determine which home security system is right for your needs, it's important to understand why you should have one. Although crime rates have been dropping in some areas, there are still nearly 2 million break-ins nationwide every year, resulting in losses of at least $2,000 on average. And, even if a burglary doesn't lead to a big financial loss, there's no way to put a monetary value on the peace of mind that vanishes when you find out that an intruder was inside your home.

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Home Security System FAQ

There are more than 2 million break-ins every year in the United States alone. Home security systems are the most logical way to give yourself the peace of mind that comes from knowing that you, your loved ones and your property are being watched over.
The most important feature is 24/7 monitoring, which most services offer as part of your monthly fees. At a minimum, you'll want to have sensors for all of the exterior doors in your residence.
There are many add-ons that can offer additional security and protection. Your home security system could have smoke and CO2 detectors, flooding sensors, motion detectors, night vision cameras, and much more.
You'll find plans both with and without required service contracts. The tradeoff is usually in the price of the equipment vs. the monthly service fees. (See the next question for more on that.)
That depends. You should expect two costs: equipment and monthly service charges. Some providers of home security systems give you the equipment "for free", as long as you sign a contract (usually 2-5 years). Others have you pay for the equipment upfront as a one-time charge, but their monthly fees tend to be lower. And, with most services, you'll pay more for monthly monitoring if your system has all of the bells and whistles.
One of the most customer-friendly aspects of today's home security systems is DIY installation. While there are still a handful of companies that require you to sit down with a sales rep and then wait for a professional to come and set up your system, the vast majority are designed to be easy and fast for you to install yourself. You'll have ample support via phone or online chat if you need extra guidance during the process.
Yes, most of the time. You'll typically have a 30-day window to use your home security system and decide if it provides the protection and service you need. Terms vary, however: you may get a full refund for all fees paid, or you may only be allowed to break your contract without getting any money back. Be sure to understand the details of any plan you select, before you sign up.
Usually, yes. Because of the do-it-yourself nature of most of today's systems, you can uninstall and move your equipment just as easily as you set it up the first time. You'll just need to update the company with your current address, so that emergency responders have the right location in the event of an alarm.
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Continued from above...

You may feel like your home won't be a target because you live within a gated community or you have strong deadbolts and motion-activated floodlights. While those preventative measures can make it less likely you'll be the target of a home invasion or robbery, the most determined criminals can still gain access to your house. For that reason, the experts strongly recommend that you invest in a 24/7 monitored home security system. Not only does it make it less likely that a criminal will target your house to begin with, but it also ensures that any attempts to break into your home will be detected immediately and reported to you and to local law enforcement.

When considering the many home security systems on the market today, you'll quickly see that they vary widely with respect to features, provided equipment, and service fees. Some providers give you all of the sensors and other equipment at no cost, with the understanding that you'll install the needed components on your own. Other services require you to make an appointment with a technician who will set up your home security system for you. Also, while most systems are monitored using wireless connections, some companies still use landlines - which can add to your costs if you are one of the millions of homeowners who rely solely on mobile phones and need to add a landline to use the home security system.

As you look through home security systems reviews, it's easy to get bogged down in the numerous packages, price points, and add-on features. Keep in mind the following basic criteria, to help you narrow down the options to find the right protection for your home:

  • Equipment and Installation Costs: What will you pay to get the equipment needed for the level of coverage you want? If the equipment isn't given to you free of charge, do you own it outright or do you pay monthly to rent it? If there's no charge, are there add-ons not included with the basic setup that you'll need to pay for? If a technician install is required, how much will you pay for the service?
  • Monitoring Service. Will your home security system be monitored around the clock? What do customers say about the response time of the service? Will local authorities be contacted directly and immediately, or will the company reach out to you first (e.g. false alarms)? How much does the monitoring cost per month?
  • Satisfaction Guarantee. If you're unhappy with your home security system for any reason, can you get a refund? Is there a warranty period on any provided equipment?
  • Reputation. What do current and previous customers say about their experience with the home security system? Has the provider been rated by the Better Business Bureau? Does the company deliver on its promises to keep you safe?

TopConsumerReviews.com has reviewed and ranked the best home security systems available today. We hope this information gives you all of the insight needed to identify the home security system that will protect you and your loved ones now and in the future!

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