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Ring Review

Sunday, October 1st

2023 Home Security System Reviews

Ring Review 1.5 Star Rating


1.5 Star Rating
  • No long-term commitments or contracts
  • $20/month for monitoring (optional), available in all 50 states
  • Can expand system to an unlimited number of paired Ring devices
  • Certified Refurbished equipment available for a lower cost
  • Free expedited shipping on all orders of $49+
  • Free 30-day trial of Ring Protect Pro
  • 7-day practice period
  • DIY installation

Ring is credited as the trailblazer of the video doorbell technology. Also coined as the "caller ID for the front door" by the inventor's spouse, the company has a mission to enhance neighborhood safety via their home security systems.

Two packages to choose from

Like many other home security systems on the market, Ring allows you to tailor a personalized package of components. However, if you prefer a pre-made package, Ring offers two options: Alarm and Alarm Pro. The Alarm package consists of the essential components, such as the base station, keypad, four contact sensors, one motion detector, and one range extender. If you choose this package, you'll have the option to add more components, like an indoor camera, video doorbell, or two spotlight or floodlight cameras. The Alarm package starts at $139.99 and can go up to just under $1,000 for the Deluxe Pro Bundle. This package includes two wired floodlights and two video doorbells, making it an ideal choice for business owners with multiple entry points.

Choose Pro for maximum benefits

Would you like to safeguard your network while securing your home? Ring's Alarm Pro package includes an eero Wi-Fi 6 router built-in, and you can select from several equipment packages that begin at $299.99. The key benefit of the Alarm Pro package is that even if your primary internet connection goes out, your Ring security system will remain online, and it also provides security to your home network.

Professional monitoring for $20/month

You'll need the Pro package if you want professional monitoring of your Ring home security system. This is extremely affordable at just $20/month. Without that, you'll be left with a system you have to monitor yourself - but some clients prefer that, especially when using a Ring system to keep an eye on a property other than their primary home (like an Airbnb or a vacation house).

Lots of possibilities and ways to save

Whether you prefer to have just the essential components or every possible feature, Ring systems can accommodate your needs: purchase everything at once or gradually build up your home security system over time. Ring offers an array of attractive options such as smoke and carbon monoxide detectors, smart home devices like light dimmers and thermostats, and electronic locks, among others. If you're looking to save money, you may want to check out the Certified Refurbished section on the Ring website. Additionally, if your order is at least $49, shipping is free.

Best Home Security Systems

Low reviews despite popularity

We were surprised to find that despite Ring's popularity, their reviews were overwhelmingly negative. Although the company has managed to regain an "A+" rating from the Better Business Bureau and there were no (?!) complaints registered there, Ring still had over 200 reviews averaging a dismal 1.15 out of 5 stars at the BBB.

Thousands of negative comments from unhappy customers

Customer feedback elsewhere was equally alarming. Thousands of people rated Ring with the lowest possible rating, and only a small percentage gave them five stars. Customers complained about doorbells that stopped working in cold weather, issues with warranty repairs and replacements, billing problems, and poor customer support. And, those complaints have recurred over several years, making us think that Ring really isn't investing much in improving equipment or fixing their ongoing customer service issues.

Safety and privacy concerns

While the negative customer reviews are certainly concerning, there have also been reports of Ring security systems being hacked or accessed by unauthorized individuals. A simple search using keywords such as "Ring" and "hacked" or "Ring" and "police" will yield several instances of these incidents. While Ring has taken steps to address these concerns, it will require significant effort and tangible results before consumers can feel confident in the safety and privacy of their homes. After all, the idea of being watched or monitored without consent is a serious violation of personal privacy and security. And, just a few weeks prior to this review, Wired Magazine was reporting that Ring was in a standoff with a ransomware hacker group threatening to leak stolen customer data. Not a good sign.

Better options are available

Previously, Ring was the go-to choice for a video doorbell. However, with the expansion of the home security market, other companies now offer similar equipment with better quality and fewer privacy concerns. Ring still has a lot of work to do, and until we see notable improvements, we cannot confidently recommend Ring for your home security needs.

Which Home Security System is the Best?

Home security systems have become increasingly popular in recent years, as people seek to protect their homes and families from potential threats. With a wide variety of options available on the market, choosing the right system for your needs can be overwhelming. We can help you take the stress out of the decision-making process and ultimately select a home security setup that's perfect wherever you live.

Let's get started. As you already know, a home security system is a network of electronic devices designed to secure your home against theft, vandalism, and other possible dangers. A typical system may include sensors, cameras, alarms, and monitoring services.

The Best Home Security Systems Compare Home Security Systems Compare Home Security System Reviews What are the best Home Security Systems Best Home Security System Reviews

Home Security System FAQ

There are more than 2 million break-ins every year in the United States alone. Home security systems are the most logical way to give yourself the peace of mind that comes from knowing that you, your loved ones and your property are being watched over.
The most important feature is 24/7 monitoring, which most services offer as part of your monthly fees. At a minimum, you'll want to have sensors for all of the exterior doors in your residence.
There are many add-ons that can offer additional security and protection. Your home security system could have smoke and CO2 detectors, flooding sensors, motion detectors, night vision cameras, and much more.
You'll find plans both with and without required service contracts. The tradeoff is usually in the price of the equipment vs. the monthly service fees. (See the next question for more on that.)
That depends. You should expect two costs: equipment and monthly service charges. Some providers of home security systems give you the equipment "for free", as long as you sign a contract (usually 2-5 years). Others have you pay for the equipment upfront as a one-time charge, but their monthly fees tend to be lower. And, with most services, you'll pay more for monthly monitoring if your system has all of the bells and whistles.
One of the most customer-friendly aspects of today's home security systems is DIY installation. While there are still a handful of companies that require you to sit down with a sales rep and then wait for a professional to come and set up your system, the vast majority are designed to be easy and fast for you to install yourself. You'll have ample support via phone or online chat if you need extra guidance during the process.
Yes, most of the time. You'll typically have a 30-day window to use your home security system and decide if it provides the protection and service you need. Terms vary, however: you may get a full refund for all fees paid, or you may only be allowed to break your contract without getting any money back. Be sure to understand the details of any plan you select, before you sign up.
Usually, yes. Because of the do-it-yourself nature of most of today's systems, you can uninstall and move your equipment just as easily as you set it up the first time. You'll just need to update the company with your current address, so that emergency responders have the right location in the event of an alarm.
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Continued from above...

Sensors are the backbone of a home security system. They detect any unusual activity in and around your home and alert the system. The most common types of sensors are door and window sensors, motion sensors, and glass-break sensors. Door and window sensors are placed on the frames of doors and windows and detect any movement when the doors or windows are opened or closed. Motion sensors detect movement within a room, while glass-break sensors detect the sound of breaking glass. Pretty self-explanatory.

Cameras are an essential component of many home security systems. They provide visual evidence of any unusual activity around your home and can help identify intruders. Most cameras are connected to the internet, allowing you to view the footage remotely from your phone or computer.

Alarms are designed to alert you and your neighbors to any potential threats. When a sensor is triggered, the alarm will sound, and a notification will be sent to your phone or monitoring service. These companies monitor your home security system 24/7, and if a sensor is triggered, they will usually contact you to verify whether there is a genuine threat. If they are unable to reach you, they will contact the authorities on your behalf.

Now that you have a solid understanding of the basics of any home security system, what other factors might have an impact on your decision? Here are some criteria to consider:

  • Professional install vs. DIY. Professionally-installed systems are designed for those who want a more comprehensive setup, often including cameras, sensors, alarms, and monitoring services. The professional install makes these systems more expensive than DIY systems but provide a higher level of security. DIY systems are designed for those who want affordability and are willing to install and maintain their home security system.
  • Cost. Will you pay upfront for the service and/or equipment? What monthly fees are involved? Contracts can often range from 3-5 years, but not every home security system requires one.
  • Portability of service. Can you take your home security system with you if you move, either by taking the equipment itself or transferring your contract and having a new install?
  • Cancellation. What happens if you decide you don't need a home security system anymore? Many providers have hefty cancellation fees, especially if you signed a lengthy contract in exchange for no upfront equipment costs.
  • Trial period. The best home security providers give you a grace period to see how the system works. After all, there's a pretty steep learning curve involved, and you want to make sure your system gives you the coverage and peace of mind you're paying for.
  • Satisfaction guarantee/refund policy. Can you get your money back if you don't like how your security system works once it's installed?
  • Customer feedback. What do other homeowners have to say about the home security system? Is the customer service team responsive? How often does the system register false alarms?

Top Consumer Reviews brings you the ultimate guide to the best home security systems on the market today. Our comprehensive review and ranking system is designed to give you all the information you need to make an informed decision and protect your loved ones both now and in the future.

Compare Home Security Systems

Select any 2 Home Security Systems to compare them head to head

  • Cove
  • Alarm Relay
  • Xfinity
  • Link Interactive
  • Guardian Protection
  • CPI Security
  • ADT
  • Brinks Home
  • SimpliSafe
  • Frontpoint
  • Abode
  • Ring
  • Vivint
  • Wyze
Cove vs Alarm Relay Cove vs Xfinity Cove vs Link Interactive Cove vs Guardian Protection Cove vs CPI Security Cove vs ADT Cove vs Brinks Home Cove vs SimpliSafe Cove vs Frontpoint Cove vs Abode Cove vs Ring Cove vs Vivint Cove vs Wyze Alarm Relay vs Xfinity Alarm Relay vs Link Interactive Alarm Relay vs Guardian Protection Alarm Relay vs CPI Security Alarm Relay vs ADT Alarm Relay vs Brinks Home Alarm Relay vs SimpliSafe Alarm Relay vs Frontpoint Alarm Relay vs Abode Alarm Relay vs Ring Alarm Relay vs Vivint Alarm Relay vs Wyze Xfinity vs Link Interactive Xfinity vs Guardian Protection Xfinity vs CPI Security Xfinity vs ADT Xfinity vs Brinks Home Xfinity vs SimpliSafe Xfinity vs Frontpoint Xfinity vs Abode Xfinity vs Ring Xfinity vs Vivint Xfinity vs Wyze Link Interactive vs Guardian Protection Link Interactive vs CPI Security Link Interactive vs ADT Link Interactive vs Brinks Home Link Interactive vs SimpliSafe Link Interactive vs Frontpoint Link Interactive vs Abode Link Interactive vs Ring Link Interactive vs Vivint Link Interactive vs Wyze Guardian Protection vs CPI Security Guardian Protection vs ADT Guardian Protection vs Brinks Home Guardian Protection vs SimpliSafe Guardian Protection vs Frontpoint Guardian Protection vs Abode Guardian Protection vs Ring Guardian Protection vs Vivint Guardian Protection vs Wyze CPI Security vs ADT CPI Security vs Brinks Home CPI Security vs SimpliSafe CPI Security vs Frontpoint CPI Security vs Abode CPI Security vs Ring CPI Security vs Vivint CPI Security vs Wyze ADT vs Brinks Home ADT vs SimpliSafe ADT vs Frontpoint ADT vs Abode ADT vs Ring ADT vs Vivint ADT vs Wyze Brinks Home vs SimpliSafe Brinks Home vs Frontpoint Brinks Home vs Abode Brinks Home vs Ring Brinks Home vs Vivint Brinks Home vs Wyze SimpliSafe vs Frontpoint SimpliSafe vs Abode SimpliSafe vs Ring SimpliSafe vs Vivint SimpliSafe vs Wyze Frontpoint vs Abode Frontpoint vs Ring Frontpoint vs Vivint Frontpoint vs Wyze Abode vs Ring Abode vs Vivint Abode vs Wyze Ring vs Vivint Ring vs Wyze Vivint vs Wyze
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