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SimpliSafe Review

Tuesday, October 19th

2021 Home Security System Reviews

SimpliSafe Review 5 Star Rating

SimpliSafe

5 Star Rating
  • All DIY installation
  • $14.99/month monitoring fee regardless of number of sensors
  • No required service contracts
  • Strong features like Secret Alerts and Duress PIN
  • 60-day money-back guarantee

SimpliSafe wants to make it beyond easy for you to have a home security system that works for you, without any high-pressure in-home sales pitches or requirements to have a technician for the install. Every piece of equipment they offer can be set up quickly and easily by even the least tech-savvy consumers in just a matter of moments. (But, if you'd prefer some expert help, SimpliSafe can refer you to a certified pro in your area.)

Low monthly monitoring

SimpliSafe has the lowest monthly monitoring costs on the market: no matter how many sensors and devices you have on your system, you'll just pay $14.99 per month. You get the same round-the-clock protection as the home security companies that charge four times that amount.

60 day trial

This is also one of the only home security systems on the market today that lets you try it for 60 days. If you don't love it, you can get a full refund - and you won't even have to pay for the return shipping on your equipment. That's a big plus over their competitors.

Pay upfront

That being said, you do have to pay for your equipment upfront when working with SimpliSafe: you don't get it for "free" (in other words, paying for it through higher monthly monitoring fees) or on an installment plan.

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5 ready-made home security packages

While you can always create a customized a la carte package for yourself - SimpliSafe clearly displays pricing information on every sensor and component, which we appreciate - there are also a few ready-made packages to choose from:

  • The Foundation: regularly priced at $229, this entry-level kit is ideal for apartments and small homes. It comes with one motion sensor, one sensor for your main door, and the base station + control pad.
  • The Essentials: for $259, you increase the coverage of the first plan by adding two more door sensors.
  • The Hearth: at a retail price of $374, this package tacks on a 105dB alarm, a smoke detector, and a key fob to control your system.
  • The Knox: priced at $449, this tier expands your protection with twice as many motion detectors and entry sensors as the first three packages. You'll want to consider this package if you have more than three bedrooms in your home.
  • The Haven: as one of SimpliSafe's top tier of equipment packages, this set adds a panic button, freeze sensor and water (flood) sensor. You'll pay $489 for the package.

Customization available

Not seeing what you're looking for in those packages? The Stonefort, the Keep, and the Fortress have varying arrangements of sensors that might be a good fit. For example, if you live in the South and never have to worry about your pipes freezing, you can select a package that takes out the freeze sensor but adds on a camera or an extra control pad. You can also custom-build your own package with whatever devices you need.

SimpliSafe is also the only home security system in our review that offers refurbished equipment packages, which could save you some extra cash when setting up your protection for the first time.

Secret alerts

SimpliSafe has some features you may not find with home security systems. The two that really stand out to us are the Secret Alerts and the Duress PIN. Do you have an area in your home that you want to monitor without setting off loud alarms (maybe the cabinet where you stash your favorite candy or the closet where you hide the Christmas presents)? You can get a notification through Secret Alerts that lets you know - without the person doing the snooping finding out! And, if you're ever in the unlikely-but-terrifying position of being forced to disarm your system, the Duress PIN (separate from your regular arm/disarm PIN) makes it appear that you've complied while still sending a silent alert to the authorities.

Monitoring redundancy

SimpliSafe also uses redundancy in their monitoring centers, in six different locations throughout the US. So whether a hurricane is pounding the Florida panhandle or California is experiencing wildfires, you can be assured that no disaster - man-made or natural - will interrupt your home security system's coverage.

At the time of our most recent visit to the SimpliSafe site, there was a promo in place offering a discount of 25% off any new system, plus a free camera ($99 value). So, be sure to look around for any sales that might be in effect when you're shopping for your home security system.

Mixed customer reviews

SimpliSafe continues to enjoy an "A+" rating and accreditation from the Better Business Bureau. We recognize that this means the company has done a good job at responding to customer complaints. That's important because we found mixed reviews about SimpliSafe's customer service after their home security systems are installed. While the average of the reviews linked to from the SimpliSafe website was a strong 4.6 out of 5 at the time of our review, most of the comments described customers who were happy with the purchase and install process.

Equipment issues

On the other hand, the reviews posted to the BBB site focused more on the customer experience with the monitoring service and equipment - people were frustrated that parts of their system stopped working and they couldn't get anyone to help them get it up and running. Another troubling comment was that the system often triggered false alarms and sent the police to the home - even after the customer had cancelled the monitoring service twice and removed all of the equipment. You'll definitely want to pay close attention to your home security system and how it's working for you in the first two months - knowing that you're protected by SimpliSafe's 60-day satisfaction guarantee if it doesn't meet your expectations.

Because of their upfront pricing, extremely reasonable monthly fees, and top-notch rating from the BBB, we still recommend SimpliSafe as one of our favorite providers of home security systems.

Where Can You Find the Best Home Security System?

Today's marketplace gives you more options than ever, with packages ranging from budget-friendly, basic home monitoring with equipment you install yourself, to technician-installed systems that include smoke and flood detectors.

Before you determine which home security system is right for your needs, it's important to understand why you should have one. Although crime rates have been dropping in some areas, there are still nearly 2 million break-ins nationwide every year, resulting in losses of at least $2,000 on average. And, even if a burglary doesn't lead to a big financial loss, there's no way to put a monetary value on the peace of mind that vanishes when you find out that an intruder was inside your home.

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Home Security System FAQ

There are more than 2 million break-ins every year in the United States alone. Home security systems are the most logical way to give yourself the peace of mind that comes from knowing that you, your loved ones and your property are being watched over.
The most important feature is 24/7 monitoring, which most services offer as part of your monthly fees. At a minimum, you'll want to have sensors for all of the exterior doors in your residence.
There are many add-ons that can offer additional security and protection. Your home security system could have smoke and CO2 detectors, flooding sensors, motion detectors, night vision cameras, and much more.
You'll find plans both with and without required service contracts. The tradeoff is usually in the price of the equipment vs. the monthly service fees. (See the next question for more on that.)
That depends. You should expect two costs: equipment and monthly service charges. Some providers of home security systems give you the equipment "for free", as long as you sign a contract (usually 2-5 years). Others have you pay for the equipment upfront as a one-time charge, but their monthly fees tend to be lower. And, with most services, you'll pay more for monthly monitoring if your system has all of the bells and whistles.
One of the most customer-friendly aspects of today's home security systems is DIY installation. While there are still a handful of companies that require you to sit down with a sales rep and then wait for a professional to come and set up your system, the vast majority are designed to be easy and fast for you to install yourself. You'll have ample support via phone or online chat if you need extra guidance during the process.
Yes, most of the time. You'll typically have a 30-day window to use your home security system and decide if it provides the protection and service you need. Terms vary, however: you may get a full refund for all fees paid, or you may only be allowed to break your contract without getting any money back. Be sure to understand the details of any plan you select, before you sign up.
Usually, yes. Because of the do-it-yourself nature of most of today's systems, you can uninstall and move your equipment just as easily as you set it up the first time. You'll just need to update the company with your current address, so that emergency responders have the right location in the event of an alarm.
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Continued from above...

You may feel like your home won't be a target because you live within a gated community or you have strong deadbolts and motion-activated floodlights. While those preventative measures can make it less likely you'll be the target of a home invasion or robbery, the most determined criminals can still gain access to your house. For that reason, the experts strongly recommend that you invest in a 24/7 monitored home security system. Not only does it make it less likely that a criminal will target your house to begin with, but it also ensures that any attempts to break into your home will be detected immediately and reported to you and to local law enforcement.

When considering the many home security systems on the market today, you'll quickly see that they vary widely with respect to features, provided equipment, and service fees. Some providers give you all of the sensors and other equipment at no cost, with the understanding that you'll install the needed components on your own. Other services require you to make an appointment with a technician who will set up your home security system for you. Also, while most systems are monitored using wireless connections, some companies still use landlines - which can add to your costs if you are one of the millions of homeowners who rely solely on mobile phones and need to add a landline to use the home security system.

As you look through home security systems reviews, it's easy to get bogged down in the numerous packages, price points, and add-on features. Keep in mind the following basic criteria, to help you narrow down the options to find the right protection for your home:

  • Equipment and Installation Costs: What will you pay to get the equipment needed for the level of coverage you want? If the equipment isn't given to you free of charge, do you own it outright or do you pay monthly to rent it? If there's no charge, are there add-ons not included with the basic setup that you'll need to pay for? If a technician install is required, how much will you pay for the service?
  • Monitoring Service. Will your home security system be monitored around the clock? What do customers say about the response time of the service? Will local authorities be contacted directly and immediately, or will the company reach out to you first (e.g. false alarms)? How much does the monitoring cost per month?
  • Satisfaction Guarantee. If you're unhappy with your home security system for any reason, can you get a refund? Is there a warranty period on any provided equipment?
  • Reputation. What do current and previous customers say about their experience with the home security system? Has the provider been rated by the Better Business Bureau? Does the company deliver on its promises to keep you safe?

TopConsumerReviews.com has reviewed and ranked the best home security systems available today. We hope this information gives you all of the insight needed to identify the home security system that will protect you and your loved ones now and in the future!

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