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Sunday, October 1st
Vivint is a well-known home security brand with over two million customers across North America. If you've had a sales pitch from a door-to-door rep, it's likely they were from Vivint. And yes, most of the positive feedback for these security systems comes from customers who gushed about how pleasant their salespeople and installers are, and how easy they make the process of ordering the equipment.
Top smart home integrations
Vivint's popularity in the home security industry can also be partially attributed to the integration of its systems. The company's home security systems allow customers to connect all of their locks, cameras, lighting, and thermostats through a hub or smartphone app. In addition, these systems are compatible with Google Assistant and Amazon Alexa.
Can only buy over the phone or in person with a rep
Getting a clear idea of the cost of a Vivint home security system can be difficult as they require you to purchase it through a representative either in-person or over the phone. This is a lot less convenient than other home security services in our review that allow you to purchase online and maybe even install it yourself. Furthermore, a professional installation is required for your Vivint system, which can cost you up to $200 in fees. The company's lack of transparency may leave you feeling uncertain about what you're really getting into.
Contracts and fees and minimum packages, oh my...
You'll pay for service calls after the first four months
Still too many complaints filed with the BBB
Unfortunately, even though the Better Business Bureau upgraded Vivint from an "F" to a "C" , there were still more than 2,000 complaints filed with the BBB over the last 12 months alone - not to mention the $20 million that Vivint wound up agreeing to in a 2021 settlement with the Federal Trade Commission for sketchy sales tactics.
Poor performance over time
Maybe some of that could be overlooked at least a little if Vivint offered a best-in-class home security system that functioned with no problems for the full length of the service contract. But, when you look at what clients say about their experience with Vivint, you find comment after comment like "equipment barely works after three years" , "gets outdated quickly" , "hounded by collection agencies even after we paid in full" , "no longer makes house calls to fix inoperable equipment" ... are you getting the picture? Sure, they've got over 19,000 five-star reviews there - but scroll through those and you'll notice that they're all about the technician and the install, and almost never from long-term customers who have had no problems after the first year or two (or four).
Not worth the money you'll spend
Vivint's home security system is not the best option for most people. There are too many uncertainties, and you might end up paying a lot of money for something that doesn't work properly over the course of your lengthy contract. We strongly recommend that you look at other providers before committing to Vivint for your home security system.
Home security systems have become increasingly popular in recent years, as people seek to protect their homes and families from potential threats. With a wide variety of options available on the market, choosing the right system for your needs can be overwhelming. We can help you take the stress out of the decision-making process and ultimately select a home security setup that's perfect wherever you live.
Let's get started. As you already know, a home security system is a network of electronic devices designed to secure your home against theft, vandalism, and other possible dangers. A typical system may include sensors, cameras, alarms, and monitoring services.
Sensors are the backbone of a home security system. They detect any unusual activity in and around your home and alert the system. The most common types of sensors are door and window sensors, motion sensors, and glass-break sensors. Door and window sensors are placed on the frames of doors and windows and detect any movement when the doors or windows are opened or closed. Motion sensors detect movement within a room, while glass-break sensors detect the sound of breaking glass. Pretty self-explanatory.
Cameras are an essential component of many home security systems. They provide visual evidence of any unusual activity around your home and can help identify intruders. Most cameras are connected to the internet, allowing you to view the footage remotely from your phone or computer.
Alarms are designed to alert you and your neighbors to any potential threats. When a sensor is triggered, the alarm will sound, and a notification will be sent to your phone or monitoring service. These companies monitor your home security system 24/7, and if a sensor is triggered, they will usually contact you to verify whether there is a genuine threat. If they are unable to reach you, they will contact the authorities on your behalf.
Now that you have a solid understanding of the basics of any home security system, what other factors might have an impact on your decision? Here are some criteria to consider:
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