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HotSpring Spas Review

Tuesday, June 17th

2025 Hot Tub Reviews

HotSpring Spas Review 1.5 Star Rating

HotSpring Spas

1.5 Star Rating
  • Prices from $8,499 to $22,999
  • 19 tubs in stock
  • 2-7-person capacities
  • 5-7 year shell warranty
  • 5-day returns
  • "A+” rating from the BBB

Since its establishment in 1977, HotSpring Spas, headquartered in Vista, California, has been renowned for its commitment to quality manufacturing. With a straightforward selection process, HotSpring simplifies hot tub shopping by offering three distinct collections, comprising a total of 19 models. HotSpring even offers guided tours of its facilities, showcasing its meticulous attention to detail. However, according to reviewers, those promises of quality may not be the truth.

High energy efficiency

In terms of energy efficiency, HotSpring Spas employs advanced insulation techniques and circulation systems to minimize heat loss and reduce overall energy consumption. Some models have multiple layers of foam insulation, ensuring maximum efficiency and cost-effectiveness.

Equipment Overview:

  • Price range: $8,499 to $22,999
  • Different models: 19
  • Capacity: 2-7 adults
  • Customizable: Exterior colors
  • Energy efficient: Yes
  • Return policy: 5 days if HotSpring Spas is at fault
  • Warranty: 5-7 years shell, 2-5 surface, 2-5 year heater
  • Shipping: No listed shipping costs

Basic models: Hot Spot Collection

The basic model at HotSpring Spas is the TX model in the Hot Spot Collection. Made to snugly fit into corner areas, the TX offers an ideal starting point for your spa experience. Featuring a lounge seat and an array of jet varieties, it delivers quality relaxation without breaking the bank. Suitable for up to two people, its dimensions measure 6 x 6 x 29, making it a compact yet cozy option for smaller spaces. You can get a version that operates on 115 volts or 230 volts, ensuring compatibility with various electrical setups. With water care through the FROG In-Line Cartridge Ready system and rotary massage capabilities, the TX provides a comfortable and rejuvenating hot tub experience for just $8,499.

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Top-tier models: Highlife Collection

The top-tier model at HotSpring Spas is the Grandee from the Highlife Collection. Designed for indulgent relaxation, this spacious luxury hot tub accommodates up to seven adults, with two corner seats to snuggle into. With exclusive sweeping back massage jets and adjustable settings, it offers a personalized and rejuvenating experience. Operating on 230 volts, its dimensions measure 8'4” x 7‘7” x 38”, offering you plenty of space for comfortable seating and movement. The Grandee includes a FreshWater Salt System for hassle-free water care, while the "Hot Spring" massage jets deliver soothing hydrotherapy for ultimate relaxation. This luxury option costs $22,995.

Plug-and-play or hire an electrician

While HotSpring Spas doesn't offer any shipping details until you submit your personal information for a quote, they offer some helpful details about installation. The ease of the process will depend on the tub you order. The HotSpring Spas hot tubs come in two electrical configurations: 110V or 220V. If you choose a 110V model, often known as "plug-and-play," that means you can easily plug it into a backyard electrical outlet and get started with filling your tub. However, if you select a 220V model, you'll need a certified electrician to set up electricity for the hot tub. The electrician will then run the necessary wires from your electrical panel to the hot tub.

5-day limited returns

There's only one way to qualify for a return at HotSpring Spas. If your item arrives with any manufacturing defects causing damage, the company will repair or replace it free of charge. You'll have to contact the company within five business days of receiving the product to be eligible for the return process. In other cases, issues will be solved using the product warranty.

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Customers warn others to stay away

HotSpring Spas has a solid "A+” rating from the Better Business Bureau. However, the reviews for HotSpring Spas (while few and far between) are almost universally negative. In one location, HotSpring Spas has an average of 1.8 stars out of 5. From another review site, the average was just 1.1. Customers complained about leaks and cracks in the hot tubs, high costs for repairs, spotty customer service, and extremely long repair jobs when they were completed. Customers almost universally agree that HotSpring Spas isn't worth the stress.

No customer service

While HotSpring Spas' offerings are impressive, and the company's streamlined selection process and focus on smaller tub options make decision-making easier for consumers, the extremely negative response from customers is highly concerning. Given that you're spending over $10K in some cases, these low ratings in reviews are massive red flags. HotSpring Spas earns one of the lowest ratings in our review.

Where Can You Find the Best Hot Tubs?

Hot tubs are synonymous with relaxation and luxury, offering a perfect escape from the hustle and bustle of everyday life. Imagine soaking in warm, bubbling water under the stars, feeling your worries melt away as you sip a refreshing drink and enjoy some peace and the company of friends or loved ones. Whether you're unwinding after a long day at work, hosting a backyard party, or simply indulging in some much-needed self-care, a hot tub can turn any ordinary evening into a private spa experience.

When most people think of hot tubs, they think of expensive resort clubs or luxury home design. And while that might have been true in the past, times have changed. Gone are the days when hot tubs were limited to expensive day spas. With advances in technology and manufacturing, hot tubs have become more affordable and accessible than ever before.

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Hot Tub FAQ

When people think of hot tubs, they generally think of relaxing in them for pleasure. Although this is their main purpose, they are also great for hydrotherapy, pain relief, muscle relaxation, calorie burning, and more. There are a surprising amount of health benefits that come from lounging in a warm body of water.
When deciding what size of hot tub to buy, measure the area where you plan to put the hot tub. Leave a few extra feet on at least one side for getting in and out and doing maintenance. Other factors to consider are how many people you want to be able to fit in the hot tub together. You'll usually find ones that fit anywhere from 2-7 people, which will be a big factor in determining the overall cost.
Hot tubs will range from $3,000 to over $16,000 based on the performance, size, accessories, and design. For people getting a hot tub for their first time, they'll likely be happy with something in the $3,000 to $7,000 range that will meet all their needs. Some people choose to finance their hot tubs and make monthly payments on them since they are a considerably big purchase to make. That way they don't have to pay for it all upfront.
Luckily, hot tubs aren't very high maintenance. If you stick to the 3 C's of circulation, cleaning, and chemistry, you're set! It helps to set a schedule to check the hot tub filter to make sure nothing is getting in the way of water circulating freely. Also schedule times to clean out debris, scum, or stray critters that can dirty your hot tub. Last but not least, make sure you maintain a healthy pH and alkaline level in your hot tub by checking your chemicals and adjusting them as needed. Carefully read the instruction manual that comes with your particular model to be aware of all the parts that may need replacing after a certain period of time.
You'll probably find yourself making more choices than you first thought once you start your hot tub shopping journey. For starters, do you want a square hot tub? A circular hot tub? Or a hexagon-shaped hot tub? Not only are there multiple options for the shape, but also the exterior color and material, interior materials, color, light features, seating arrangements, where you want the jets, and much more. You'll be able to choose a hot tub to match the aesthetic of your home and patio.
Hot tubs and saunas can serve similar purposes for people, but in completely different ways. A sauna is a room where infrared heat or steam is emitted to produce a feeling of relaxation, increase blood flow, loosen muscles, and sweat for weight loss. Hot tubs allow people to be immersed completely in warm or hot water to loosen joints, relax muscles, improve mood, and increase blood flow. Many people opt for hot tubs over saunas because they are more versatile and tend to work easier in the existing spaces people have outside their home.
Hot tubs are usually in the backyard on a flat surface like a cement pad, deck, under a gazebo, or on the patio. Consider how close to the house you want your hot tub for getting in and out during cold weather, having to go to the bathroom, or drying off and changing. Do you want it in a secluded area where you can't be seen by neighbors? Consider the aesthetic appeal of a hot tub and where it might look pretty and be enhanced by landscaping and lights.
If you're worried about having a hot tub dropped on your doorstep with no way to move it, fear no more! Most hot tub deliveries come with a crew that will place your hot tub in the exact location you want it and get it set up for you. Since hot tubs are big and heavy, you're not expected to hoist it around on your own. This is a good time to take advantage of the crew's expertise and learn your way around your new hot tub and all the neat features it comes with!
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Continued from above...

Today, you can find a wide variety of hot tubs to suit every budget, space, and lifestyle, from compact models designed for small patios to spacious, feature-rich tubs with built-in LED lighting, Bluetooth speakers, and adjustable jets. No matter what spa features you have in mind, there's a perfect hot tub out there for your home.

The allure of hot tubs goes far beyond their relaxation benefits. Choosing to enjoy some time in a hot tub can offer you a multitude of health benefits as well. From soothing sore muscles and relieving joint pain to improving circulation and promoting better sleep, regular hot tub use can improve your overall well-being and quality of life.

Whether you're a pro athlete, a stressed-out parent, or you're just looking for a way to relax after work, a hot tub can be a perfect solution. Plus, features like hydrotherapy jets provide therapeutic relief for a wide range of ailments, making hot tubs a popular choice for athletes, seniors, and anyone seeking natural pain relief and relaxation.

Since hot tubs are a hot commodity (pun intended), there are plenty of sites and manufacturers to choose from. Shopping for a hot tub is an exciting adventure, but with so many options available, it can also be overwhelming. Whether you're browsing online or visiting a showroom in person, there are several factors to consider so that you can find the perfect hot tub for your needs:

  • Size. Consider how many people you plan to host in your hot tub and choose a model with the appropriate seating capacity. From intimate two-person tubs to large family-sized options, there's a size and configuration to suit every household and social gathering.
  • Features. Determine which features are most important to you, whether that's powerful massage jets, customizable lighting options, integrated sound systems, or energy-efficient design. Make a list of must-have features and prioritize them based on your preferences and budget.
  • Warranties. Invest in a high-quality hot tub from a reputable manufacturer for years of reliable performance and enjoyment. Look for models with durable construction, premium materials, and longer warranties to protect your investment and provide peace of mind.
  • Price. When you're adding a major feature to your home, price is always going to be a factor. Make sure that you balance things like features and quality with the cost to decide if the overall value is worth it. You'll find prices in the low thousands or tens of thousands, so there's a lot of wiggle room depending on your budget and ideal features.
  • Reputation. Finally, make sure you know the reputation of particular manufacturers by checking out their scores with sites like the Better Business Bureau or third-party review sites. Knowing how other hot tub fans feel about a particular brand or product can help you make a more informed decision.

To help you find the perfect hot tub for your home and lifestyle, Top Consumer Reviews has reviewed and ranked the best hot tub retailers and brands on the market. We hope our research will guide you toward the relaxation, rejuvenation, and endless enjoyment you deserve. Whether you're planning a spring break getaway, creating your own backyard oasis, or simply seeking a sanctuary from the stresses of everyday life, we're here to help you make the most of your hot tub experience.

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