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Friday, October 22nd
If luxury is a priority for your hot tub purchase, Integrity Spas fits the bill. Their 22 available spas, ranging in price from $4599 to $25,999, have all of the bells and whistles you could want. In fact, Integrity is one of the few retailers we reviewed who offer swim spas, which allow users to change the current strength for exercise ranging from light jogging to competitive training. Other hot tubs have fun features like LED mood lighting, 42" TVs with DVD/radio/MP3 players, and more.
Integrity Spas also carries a selection of hot tub accessories, patio and backyard furniture and more, and several rec room favorites like foosball and air hockey tables.
The ordering process works better than many of Integrity's competitors. When looking at customization options, such as tub or cabinet color, changing the selected option gives you a new image that shows you exactly what it looks like. We also liked that each spa has alternate views, so you can see what it looks like from multiple angles and get close-ups of the jets, lighting, and other aspects. Also, many upgrades that cost extra with other retailers are included at no additional charge. For example, when we looked at the Fiji model, we found that it came with an ozonator (often $99 or more), lighted waterfall ($199), marine-grade cover, and several other features at no extra cost.
Within the continental United States, Integrity Spas ships for free. For those who live in Canada, expect to pay shipping costs ranging from $599 to $1,499, depending on the hot tub or spa you've selected.
Because all of the spas sold by Integrity are custom built to your specifications, there are no returns accepted. If you choose to cancel your order prior to shipping, you will be charged a 15% restocking fee.
We were also somewhat concerned with Integrity Spa's current B- rating with the Better Business Bureau. Although it looks like they have responded to all customer complaints, most of which described damage to the spa during shipment or components that needed to be replaced under warranty, many customers reported not receiving a satisfactory response to their problem. Given the cost of the spas, this could be an expensive hassle.
On the other hand, the warranty coverage offered by Integrity Spas is solid. Again, looking at the Fiji model as an example, it's protected with warranties of 10 years on the structure of the spa, 5 years for the surface, 2 years parts on pumps, plumbing, and electronics (1 year labor on those categories), and 90 days parts and labor on the TV and DVD system if selected. Other companies charge service call fees even during the warranty period.
Integrity Spas was docked in our ratings due to their big-ticket prices and lower Better Business Bureau rating. With evidence of improvements in customer satisfaction, particularly with faster repairs made on warranty items, it would easily improve this rating.
Hot tubs and spas are a popular way to relax after a hard day at work, entertain guests, and soothe aching post-workout muscles. While many gyms and fitness centers have hot tubs for their members, these facilities often have issues with cleanliness and availability. And, who wants to crowd in with a group of strangers when you can have your own hot tub right at home?
You may be wondering, "What's the difference between a hot tub and a spa?" Although the terms are now used interchangeably in most cases, a hot tub traditionally referred to a basic tub enclosed in a wood cabinet, without contoured seating, while spas did have seating that allowed users to recline comfortably with support.
Buying a hot tub or spa from a local brick-and-mortar store can be time-consuming, driving from one store to another hoping to find exactly what you want at a good price. You also have to contend with pushy salespeople who want to convince you that today's deal is a limited offer, rather than giving you the time you need to consider all of your options.
Shopping online for a hot tub puts the same manufacturers and models at your fingertips, often at prices that are much more affordable than those "special deals" you can get at a retailer in your area.
What should you look for when shopping for a hot tub or spa? The options may be overwhelming at first, so begin by considering the following:
Once you have a clear idea of your ideal hot tub set-up, you'll be ready to take a look at the various online retailers who can make your vision a reality. Hot tub stores vary widely, so you'll want to keep an eye on several factors:
TopConsumerReviews.com has reviewed and ranked the best hot tub stores available today. We hope these reviews help you find the hot tub you've always wanted for fun and relaxation!
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