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Integrity Spas Review

Friday, October 22nd

2021 Hot Tub Store Reviews

Integrity Spas Review 3 Star Rating

Integrity Spas

3 Star Rating

If luxury is a priority for your hot tub purchase, Integrity Spas fits the bill. Their 22 available spas, ranging in price from $4599 to $25,999, have all of the bells and whistles you could want. In fact, Integrity is one of the few retailers we reviewed who offer swim spas, which allow users to change the current strength for exercise ranging from light jogging to competitive training. Other hot tubs have fun features like LED mood lighting, 42" TVs with DVD/radio/MP3 players, and more.

Integrity Spas also carries a selection of hot tub accessories, patio and backyard furniture and more, and several rec room favorites like foosball and air hockey tables.

The ordering process works better than many of Integrity's competitors. When looking at customization options, such as tub or cabinet color, changing the selected option gives you a new image that shows you exactly what it looks like. We also liked that each spa has alternate views, so you can see what it looks like from multiple angles and get close-ups of the jets, lighting, and other aspects. Also, many upgrades that cost extra with other retailers are included at no additional charge. For example, when we looked at the Fiji model, we found that it came with an ozonator (often $99 or more), lighted waterfall ($199), marine-grade cover, and several other features at no extra cost.

Within the continental United States, Integrity Spas ships for free. For those who live in Canada, expect to pay shipping costs ranging from $599 to $1,499, depending on the hot tub or spa you've selected.

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Because all of the spas sold by Integrity are custom built to your specifications, there are no returns accepted. If you choose to cancel your order prior to shipping, you will be charged a 15% restocking fee.

We were also somewhat concerned with Integrity Spa's current B- rating with the Better Business Bureau. Although it looks like they have responded to all customer complaints, most of which described damage to the spa during shipment or components that needed to be replaced under warranty, many customers reported not receiving a satisfactory response to their problem. Given the cost of the spas, this could be an expensive hassle.

On the other hand, the warranty coverage offered by Integrity Spas is solid. Again, looking at the Fiji model as an example, it's protected with warranties of 10 years on the structure of the spa, 5 years for the surface, 2 years parts on pumps, plumbing, and electronics (1 year labor on those categories), and 90 days parts and labor on the TV and DVD system if selected. Other companies charge service call fees even during the warranty period.

Integrity Spas was docked in our ratings due to their big-ticket prices and lower Better Business Bureau rating. With evidence of improvements in customer satisfaction, particularly with faster repairs made on warranty items, it would easily improve this rating.

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Where Can You Find the Best Hot Tubs?

Hot tubs and spas are a popular way to relax after a hard day at work, entertain guests, and soothe aching post-workout muscles. While many gyms and fitness centers have hot tubs for their members, these facilities often have issues with cleanliness and availability. And, who wants to crowd in with a group of strangers when you can have your own hot tub right at home?

You may be wondering, "What's the difference between a hot tub and a spa?" Although the terms are now used interchangeably in most cases, a hot tub traditionally referred to a basic tub enclosed in a wood cabinet, without contoured seating, while spas did have seating that allowed users to recline comfortably with support.

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Hot Tub Store FAQ

When people think of hot tubs, they generally think of relaxing in them for pleasure. Although this is their main purpose, they are also great for hydrotherapy, pain relief, muscle relaxation, calorie burning, and more. There are a surprising amount of health benefits that come from lounging in a warm body of water.
When deciding what size of hot tub to buy, measure the area where you plan to put the hot tub. Leave a few extra feet on at least one side for getting in and out and doing maintenance. Other factors to consider are how many people you want to be able to fit in the hot tub together. You'll usually find ones that fit anywhere from 2-7 people, which will be a big factor in determining the overall cost.
Hot tubs will range from $3,000 to over $16,000 based on the performance, size, accessories, and design. For people getting a hot tub for their first time, they'll likely be happy with something in the $3,000 to $7,000 range that will meet all their needs. Some people choose to finance their hot tubs and make monthly payments on them since they are a considerably big purchase to make. That way they don't have to pay for it all upfront.
Luckily, hot tubs aren't very high maintenance. If you stick to the 3 C's of circulation, cleaning, and chemistry, you're set! It helps to set a schedule to check the hot tub filter to make sure nothing is getting in the way of water circulating freely. Also schedule times to clean out debris, scum, or stray critters that can dirty your hot tub. Last but not least, make sure you maintain a healthy pH and alkaline level in your hot tub by checking your chemicals and adjusting them as needed. Carefully read the instruction manual that comes with your particular model to be aware of all the parts that may need replacing after a certain period of time.
You'll probably find yourself making more choices than you first thought once you start your hot tub shopping journey. For starters, do you want a square hot tub? A circular hot tub? Or a hexagon-shaped hot tub? Not only are there multiple options for the shape, but also the exterior color and material, interior materials, color, light features, seating arrangements, where you want the jets, and much more. You'll be able to choose a hot tub to match the aesthetic of your home and patio.
Hot tubs and saunas can serve similar purposes for people, but in completely different ways. A sauna is a room where infrared heat or steam is emitted to produce a feeling of relaxation, increase blood flow, loosen muscles, and sweat for weight loss. Hot tubs allow people to be immersed completely in warm or hot water to loosen joints, relax muscles, improve mood, and increase blood flow. Many people opt for hot tubs over saunas because they are more versatile and tend to work easier in the existing spaces people have outside their home.
Hot tubs are usually in the backyard on a flat surface like a cement pad, deck, under a gazebo, or on the patio. Consider how close to the house you want your hot tub for getting in and out during cold weather, having to go to the bathroom, or drying off and changing. Do you want it in a secluded area where you can't be seen by neighbors? Consider the aesthetic appeal of a hot tub and where it might look pretty and be enhanced by landscaping and lights.
If you're worried about having a hot tub dropped on your doorstep with no way to move it, fear no more! Most hot tub deliveries come with a crew that will place your hot tub in the exact location you want it and get it set up for you. Since hot tubs are big and heavy, you're not expected to hoist it around on your own. This is a good time to take advantage of the crew's expertise and learn your way around your new hot tub and all the neat features it comes with!
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Continued from above...

Buying a hot tub or spa from a local brick-and-mortar store can be time-consuming, driving from one store to another hoping to find exactly what you want at a good price. You also have to contend with pushy salespeople who want to convince you that today's deal is a limited offer, rather than giving you the time you need to consider all of your options.

Shopping online for a hot tub puts the same manufacturers and models at your fingertips, often at prices that are much more affordable than those "special deals" you can get at a retailer in your area.

What should you look for when shopping for a hot tub or spa? The options may be overwhelming at first, so begin by considering the following:

  • How many people do you want your hot tub to accommodate at a time? If you plan on having large parties or you have a lot of people in your family, naturally you'll want to consider a model that seats more than two people at once.
  • How easy is it to install and maintain your hot tub? The more features you add, the more you'll need to know how to set up the hot tub and keep it running properly.
  • Where will you install the hot tub? If you're planning on putting it indoors, you'll need a room that is well-ventilated; on the other hand, outdoor hot tubs need to be well-insulated, preferably with full-foam insulation to slow heat loss. And, of course, whether you're using it indoors our outside, you need to make sure that the hot tub you choose will fit in the available space!
  • What features are your top priority? This is where you're likely to be tempted to spend the most money. What do you really want your hot tub to have, and what would just be a nice add-on? Some features to consider are jets (how many? How strong? Placement?), digital control panels, lighting and/or stereo speakers, adjustable-flow waterfalls, and body-contoured seating.

Once you have a clear idea of your ideal hot tub set-up, you'll be ready to take a look at the various online retailers who can make your vision a reality. Hot tub stores vary widely, so you'll want to keep an eye on several factors:

  • Price. Does the store offer competitive prices and/or a price-match guarantee?
  • Warranty. Will your hot tub be covered for labor, replacement of parts, or service if something breaks down? How long is the warranty coverage?
  • Shipping. Hot tubs are usually very large. Are shipping costs reasonable, or will you have to pay an arm and a leg to get it to your home?
  • Customer Service. If you need help with set-up after delivery, will you be able to get in touch with a representative? Does the business have a good reputation for making customers happy?

TopConsumerReviews.com has reviewed and ranked the best hot tub stores available today. We hope these reviews help you find the hot tub you've always wanted for fun and relaxation!

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