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Norton Family Review

Sunday, April 14th

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Norton Family Review 2.5 Star Rating

Norton Family

2.5 Star Rating
  • "A+" Better Business Bureau rating
  • Works with iOS, Windows, Android, and Mac
  • 60-day money-back guarantee

Norton offers 13 different products to help with device security, identity protection, online privacy, dark web monitoring, malware protection, virus protection, parental controls, and more. Their goal is to make it so people can worry less about the dark side of cyber crime and feel safe in their digital life. Norton Family is the product that focuses specifically on helping parents foster a healthy balance for children on their smart devices while teaching safe and smart online habits.

Brief description of features

There are so many products offered by Norton that they don't deep dive into any of them as much as we'd like. They list the features included with their internet filtering system and a brief explanation of each one, such as:

  • Web supervision (block unsuitable websites)
  • Time supervision (set internet schedules)
  • Search supervision (see phrases, words, and topics kids are searching)
  • Parent mobile app (monitor everything from your iOS or Android device)
  • Access request (kids can send a note if they disagree about a blocked website)
  • Video supervision (See a list of watched YouTube videos)
  • Mobile app supervision (See which apps are downloaded)
  • Instant lock (parents can lock devices if kids need focus or family time)
  • Email alerts (find out if your kid tries to visit a blocked site)
  • Location supervision (find out where kids are and see a 30-day history of where they've been)
  • School time (pause the internet while kids are in a learning environment)
  • Favorite locations (establish approved boundaries for a child's physical location)

Introductory pricing

Some of Norton's products come with a free trial, but unfortunately Norton Family is not one of them. The cost for the system is $49.99/year, but the catch is that this is just an introductory price. The fine print says that after your term is up, you'll be billed with renewal pricing, which is not listed on the website. However, from the look of renewal pricing for other services, you can easily pay a couple hundred dollars for a product here. This is much more expensive than what we've seen elsewhere. If you purchase Norton 360 Deluxe or Norton 360 with LifeLock, Norton Family is already included.

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Money-back guarantee

Norton doesn't make it easy to find their refund or cancellation policy, but after some digging we found that they have a 60-day money-back guarantee. If you purchase an annual plan through them, you can cancel within the first two months if you uninstall and delete all copies of the software from the device. You can submit a request via live chat through Norton's website to initiate a refund.

Not Norton's specialty

With Norton having such a wide variety of systems to protect computers, it doesn't seem like they specialize in parental controls like some other companies do. We wish they offered more details as well as pictures of their platform for parents who are trying hard to find the right system for their family. Parents would agree that Norton needs to put more effort and work into their app since overall their ratings are quite low. Reports of how easy it is to uninstall the app, messing up existing apps on phones, using up a lot of cellular data, and other issues are concerning. There are some parents who say that it does as they expect and they can use the features as they hoped, but this is the minority of customers.

Not impressed

Although Norton has an "A+" rating from the Better Business Bureau, we'd like to see more work put into their parental control app. A more detailed explanation of features and a free trial would be a good starting place. We are also unimpressed with their customer reviews, so we don't see why Norton Family should earn a high rating compared to more comprehensive internet filters.

What is the Best Internet Filter?

More than ever, parents are looking for a reliable internet filter to protect their children from pornography and other explicit content that is readily available online. Harmful content can be found through nearly any platform or gaming site and whether an internet user is looking for it or not, offensive images and information are constantly being programmed to make their way into the safety of your home.

Understanding some statistics about the pornography industry will send nearly any sane person into shock. The industry is grossly manipulative and exists to harm individuals at every age and stage of life through their physical and verbal portrayals of relationships. They often show drug use and illegal activity related to minors.

The Best Internet Filters Compare Internet Filters Compare Internet Filter Reviews What are the best Internet Filters Best Internet Filter Reviews

Internet Filter FAQ

Internet filters are useful for anyone who wants to ensure that illicit content is not available to users of their Internet connections and services. Customers of Internet filtering solutions tend to be parents, with the remainder being libraries, religious and community organizations, and businesses.
Internet filtering solutions are more commonly designed and implemented on an individual basis, particularly for parents who are concerned about their children accessing problematic content online. However, businesses are also customers of Internet filtering software companies because they have specific liabilities they want to avoid when it comes to employees accessing pornography, gambling, or engaging in other online activities that are not part of their job descriptions.
Internet filtering software costs differ depending on the pricing and subscription models each vendor follows. They can range from under $10/month per device to $70-$150 for multiple computers. Cost will also vary depending on the number and complexity of the features involved in the software.
There are many different kinds of filters: software, hardware, DNS, proxy, and Virtual Private Network (VPN). Each of these has a different way of detecting and blocking access to sites known to contain or link to undesirable content. Some rely on "allow lists" of good online resources and block lists of bad online resources. Others have sophisticated programming that scans and analyzes a site prior to allowing or blocking access to it on screen.
Setting up an Internet filter should only take a few minutes if the software is designed well. The best Internet filtering software typically has a configuration "wizard" routine that will walk you through all the default and recommended settings to get you started right away. Once the software is set up, it shouldn't take any further configuration or intervention beyond the occasional adjustment for newly problematic websites.
No internet filtering solution is perfect. Users have been able to successfully interfere with almost every internet filtering software solution in existence. They often get "cheats" and special code or passwords from friends or online resources where such things are published. It is important for the administrator of the software to regularly review access logs and determine whether a particular user is abiding by the rules and agreements around the devices and use of the internet connection they have access to.
Internet filtering software should include such features as remote and local administrator controls, time management, profanity masking, alerts and notifications, reports about a user's online activity, individual user profiles, and controls to fine tune the specific websites that might have been blocked but that the user should still have access to. It should also have good support from the software vendor, the very least of which should be email and chat with a customer service representative at extended hours.
At times, internet filtering software can be either over or under aggressive in blocking specific types of content. For example, information about the human body, which may include reproductive organ descriptions, could be blocked when a student is doing a science report for an anatomy class. That would be an example of overblocking. An example of underblocking is when a website for a video game is mainly graphical and changes often, thus not providing enough current information in a textual format that is easy for the software to interpret and execute a blocking routine on.
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Continued from above...

Over $3,075 is spent on porn every second on the internet - and nearly 35% of all downloads are related to pornography. 34% or more (we would gamble that this statistic is much lower than reality) of people say they have been exposed to unwanted content through ads, misdirected links, popups, and emails. It is especially dangerous for children who are learning to use the internet, as they trust innocent-looking games and chat rooms online, then quickly become addicted to explicit content.

Thousands of new porn sites are created every week and the amount of easily-accessible, inappropriate content is staggering. To protect families, it requires a combination of strict rules and expectations for internet use as well as top-rated internet blockers to filter out content. Thankfully, there are quite a few companies working hard to develop systems to combat the harmful effects of the pornography industry and other individuals who seek to hurt members of your family.

Since there are many companies that offer internet filtering services, we have provided important information for you to consider when shopping around:

  • Features: How specific can you get with the content you want blocked? Are you only able to block certain websites or are you able to limit file-sharing services, chatrooms, gaming sites, and more? Are they child-proof in that you'll be able to stay in control of the settings you choose?
  • Customer support: If you need help setting up the internet blocker, do they have assistance readily available for you? Make sure their team is committed to helping you use their product to its fullest and cover all your bases with your filters.
  • Cost: Your family is worth every penny you'll spend on an internet blocker, but be sure to do your homework by comparing the cost of one service to another. Are you locked into contracts for months or even years? Do you have to pay extra if you need help with questions about the service?

TopConsumerReviews.com has reviewed and ranked the best internet filter services today. We hope this information helps you find a solution you're confident with to protect you and your family.

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