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Ontrack Review

Wednesday, May 18th

2022 iPhone Repair Company Reviews

Ontrack Review 2.5 Star Rating


2.5 Star Rating
  • Cost: From $79 to $499
  • Cost depends on iPhone model and type of replacement needed

Ontrack's full list of services include data recovery, email extraction, ediscovery, data destruction, tape services, mobile phone repair, and disabled mobile device services. Within the realm of mobile phone repair services, they only offer screen and/or battery replacement options. If you're having issues with the volume buttons of your phone, experiencing a camera malfunction, or synchronization issue, you will have to look elsewhere for these repairs.

4 steps to repair your device

If you're needing your battery or screen replaced on either your iPhone X, 7, 8, 6, 6s, 5, or 5 SE, you'll follow four steps to get this resolved. First, tell Ontrack the problem by filling out an online form. Second, Ontrack will send you a free shipping label to use for getting your device to and from their service center. Third, the lab experts will work on your device with the goal of a 24-hour turnaround time. Then lastly, return shipment will be arranged.

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90 day parts warranty

You can see the exact cost of your repair based on the model of your mobile device, and type of replacement (screen and/or battery). The iPhone X is the newest model available for repairs, so they aren't quite up-to-date with being able to fix the newest Apple phones that have been released. Screen replacements are between $99 and $499, while battery replacements cost between $79 and $109. Ontrack offers a 90-day warranty on parts they replace.

Limited repair services

The Better Business Bureau gives Ontrack an A+ rating for their services. We have no doubt that they complete their battery and screen replacements in a timely manner that satisfies customers. Their services are professional and their mail-in process is smooth. The main reason Ontrack has not earned a higher rating is simply because they cannot compete with the wider variety of repair options offered by their competitors. There are many issues one might experience with an iPhone that go beyond a simple battery or screen replacement, so customers will need to use one of our higher-rated sites for those repairs.

Where is the Best Place to Get Your IPhone Repaired?

Picture this: You're getting out of the car and forget your cell phone was on your lap. It goes flying onto the pavement the second you step out. Panic ensues as you pick up your phone to see a series of jagged cracks covering the black screen and the power button won't work.

Sound familiar? Or maybe you can imagine walking too close to the door frame with your phone in hand and banging it against the wall, only to look down in horror as your iPhone screen shatters. Other relatable, all-too-common cell phone tragedies include dropping it on the hardwood floor, jumping into the pool while realizing mid-air that your phone is in your pocket, or attempting to slide your phone into you back pocket only to hear it *plop* into the toilet. We've all done it.

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iPhone Repair Company FAQ

The most common iPhone repairs are glass screen replacements and new batteries. You may also be able to get your phone fixed if it has water damage, a cracked back, a faulty charging port, faulty buttons, or many other issues.
Unless you purchased AppleCare+ or a third-party insurance plan, most problems due to damage or misuse will not be covered by the original product warranty. You'll have to pay a repair company to fix it.
That depends on the repair shop you choose and the problem that you're having fixed. Expect costs ranging from $20 to $500.
That's always an option, especially if you're very familiar with iPhones and have the expertise to fix it without causing further damage. But, for the average user, a professional repair will save a lot of time and hassle - and maybe even money, by getting it right the first time. You could run the risk of invalidating the Apple warranty if you try to fix it yourself.
Maybe. If the LCD is malfunctioning or has been damaged, it might be a simple fix. You'll have to send it in for a diagnostic test to determine if it can be repaired.
The entire process, from sending in your phone to having it fixed and returned to you, may take less than a week. Many repair shops offer prepaid shipping labels for sending in the phone and then offer two-day air on the return.
Most of the time. Be sure to read the policies of the repair provider you select to see what warranty they offer on their repairs. The warranty may cover just the parts, labor, or both.
Yes, but it's important to choose one that's reputable. See what other clients have to say, look for a solid rating from the Better Business Bureau, and read the fine print before sending in your phone for repairs.
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Continued from above...

It's likely that the reason you are reading this right now is because you've accidentally broken your phone one way or another and urgently need it fixed. Nowadays it seems nearly impossible to live without a cell phone, so when something happens to it, frustration arises and it seems life completely comes to a halt. Thankfully there are many online options for iPhone repairs to get us back on track after a phone calamity.

When browsing different services, it is not a matter of if they are able to fix your phone, but more a matter of how well they fix it, what they charge, how prompt customer service is, and other important factors. iPhones are some of the most expensive phones on the market, so rather than pitching it and buying a new one, you'll need to carefully weigh your options and find the best service to get your phone up and running again.

Before choosing an iPhone repair service, we suggest you keep the following criteria in mind:

  • Price. How do costs compare when you examine different services? Make sure it is much cheaper to get your phone fixed than to buy a new one.
  • Dependability. If you're mailing your phone off, you'll want to find a service that looks trustworthy. You can gauge this by what other customers' experiences have been, how professional their website is, and how easy it is to reach customer service.
  • Guarantee. If you're paying for your phone to get fixed, you'll want to make sure it gets done right. What happens if your phone comes back and there are still issues?

To help you identify the best iPhone repair service, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the best place for you to get your iPhone repaired quickly and professionally!

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