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Ontrack Review

Friday, February 23rd

2024 iPhone Repair Company Reviews

Ontrack Review 3.5 Star Rating


3.5 Star Rating
  • Prices from $79 to $499
  • 7 iPhones serviced
  • Data-related recovery services
  • 90-day warranty for parts
  • Free shipping to and from the company
  • "A+" rating and accreditation from the BBB

When it comes to data recovery and mobile device services, Ontrack stands as a prominent player in the field. They offer a wide range of services designed to address various data-related challenges. However, if you're looking for a service provider that does physical repairs (those not related to data) this might not be the top option for you. For repairing physical problems with phones, Ontrack focuses primarily on-screen and battery replacements only. But if you're locked out of your phone or need to recover data on a device, this is a great spot to check out.

Four steps to repairs

The process to get your repair completed by Ontrack is simple. For individuals in need of battery or screen replacement services for iPhone models X, 7, 8, 6, 6s, 5, or 5 SE, Ontrack offers a straightforward four-step process:

  • Step 1: Begin by filling out a convenient online form.
  • Step 2: Ontrack will provide you with a complimentary shipping label for both sending your device to their service center and receiving it back.
  • Step 3: Ontrack's skilled lab experts will promptly commence work on your device, with the goal of achieving a swift 24-hour turnaround time.
  • Step 4: Once the repair is completed, Ontrack will arrange for the return shipment of your device, ensuring a hassle-free and efficient service experience.

Unique data-related services

Ontrack's suite of services covers an extensive spectrum, catering to diverse data and mobile device needs. Ontrack offers unique services like data recovery, email extraction, discovery, data destruction, tape services, mobile phone repair, and disabled mobile device services. It's important to note that within the mobile phone repair category, Ontrack primarily focuses on screen and battery replacements, and the company only services about 7 different iPhones. If you're experiencing issues beyond these repairs, such as volume button problems, camera malfunctions, or synchronization issues, you'll likely need to find a different company to repair your favorite device.

Reasonable pricing but only a few services

Ontrack maintains a transparent pricing structure which is super helpful to determine the cost of your repair before sending in your device. To compare the prices at Ontrack with other companies, we decided to look at the pricing for three phones: the oldest phone, the newest phone, and the most expensive phone on the site. Across the site, there are only two types of repairs offered, which may be a downside for people looking for more extensive assistance. You can either get your screen repaired or your battery replaced. The oldest phone serviced by Ontrack is the iPhone 5 which costs $99 for a screen and $79 for the battery. The newest device is the iPhone X with an AMOLED screen (this, incidentally, is also the most expensive). Ontrack charges $499 for a screen and $109 for a battery.

Best iPhone Repair Companies

90-day warranty for parts

As an added bonus, Ontrack provides peace of mind with a 90-day warranty on the parts they replace, offering a layer of assurance for their customers. So, you don't need to worry about the quality of the fix. If anything goes wrong within three months of the repair, Ontrack will handle it, no questions asked.

Great customer service

Ontrack's commitment to professionalism and customer satisfaction is underscored by its "A+" rating and accreditation from the Better Business Bureau. Their timely completion of battery and screen replacements is a testament to their expertise and dedication to service excellence. Plus, the company has a solid 4.5-star rating out of 5 across different review sites with customers raving about how professional and courteous the employees are at Ontrack. The mail-in process they offer is seamless, ensuring a smooth experience for customers.

Good option, but missing some services

Ontrack is a reputable choice for iPhone battery and screen replacements, with a strong emphasis on professionalism and customer satisfaction. While Ontrack excels in specific repair services, its limitation lies in its inability to provide a wider variety of repair options compared to some of its competitors. For complex iPhone issues that extend beyond battery or screen replacements, customers will probably have to explore alternative repair solutions. This aspect plays a role in Ontrack's overall rating here, as they may not fully meet the needs of those seeking comprehensive iPhone repairs.

Where is the Best Place to Get Your IPhone Repaired?

The iPhone, a technological marvel that has revolutionized communication, has become an indispensable part of our modern lives. One of the most popular cellular devices, the iPhone is a household staple gadget. From its inception, when it disrupted the mobile phone industry, to today, the iPhone has captured the hearts of users across the globe.

However, like any device, the longevity and performance of your iPhone may depend not only on your appreciation for technology, but also on the quality of maintenance and repair it receives. Reputable iPhone repair providers are equipped with genuine parts and expertise, and can significantly enhance your device's lifespan and restore it to peak performance. In today's digital age, locating trustworthy iPhone repair services has become more convenient than ever before.

The Best iPhone Repair Companies Compare iPhone Repair Companies Compare iPhone Repair Company Reviews What are the best iPhone Repair Companies Best iPhone Repair Company Reviews

iPhone Repair Company FAQ

The most common iPhone repairs are glass screen replacements and new batteries. You may also be able to get your phone fixed if it has water damage, a cracked back, a faulty charging port, faulty buttons, or many other issues.
Unless you purchased AppleCare+ or a third-party insurance plan, most problems due to damage or misuse will not be covered by the original product warranty. You'll have to pay a repair company to fix it.
That depends on the repair shop you choose and the problem that you're having fixed. Expect costs ranging from $20 to $500.
That's always an option, especially if you're very familiar with iPhones and have the expertise to fix it without causing further damage. But, for the average user, a professional repair will save a lot of time and hassle - and maybe even money, by getting it right the first time. You could run the risk of invalidating the Apple warranty if you try to fix it yourself.
Maybe. If the LCD is malfunctioning or has been damaged, it might be a simple fix. You'll have to send it in for a diagnostic test to determine if it can be repaired.
The entire process, from sending in your phone to having it fixed and returned to you, may take less than a week. Many repair shops offer prepaid shipping labels for sending in the phone and then offer two-day air on the return.
Most of the time. Be sure to read the policies of the repair provider you select to see what warranty they offer on their repairs. The warranty may cover just the parts, labor, or both.
Yes, but it's important to choose one that's reputable. See what other clients have to say, look for a solid rating from the Better Business Bureau, and read the fine print before sending in your phone for repairs.
Compare the Best Reviews

Continued from above...

The iPhone's seamless blend of innovation, functionality, and style has propelled its popularity, attracting millions of devoted users worldwide. According to industry data, there are over a billion active iPhones globally, spanning different models and generations. Whether you're an iPhone user from the early days or a recent convert, the world of iPhones offers a diverse range of possibilities and experiences.

When an iPhone breaks, many people opt to have their devices repaired by the manufacturer - however, this can be an expensive and lengthy process. Instead, there are a multitude of businesses that specialize in addressing iPhone issues. These highly skilled iPhone repair companies service both new and older devices, and fill the gap in the market for affordable repairs.

The online landscape facilitates easy comparisons of repair options, guaranteeing that you can make informed choices. So, for those seeking expert care to rejuvenate their beloved iPhones, extend battery life, or repair a cracked screen, these specialized repair services are ready to help.

With so many places out there to get iPhone repairs, it can feel like there are just too many options to choose from. If you're not sure where to start, don't worry - we've checked out all the top services for you, so you don't have to stress out about anything except keeping your phone in top condition.

Check out these few factors to consider to help you decide on the best option for you:

  • Cost. Repairing your phone is a must, but a lot of places are pretty expensive. Making sure that you're getting a good deal is important. There are plenty of iPhone repair services that don't break the bank, so knowing how much you can (and want) to spend can help you narrow your options.
  • Warranty. Sending your precious phone out to someone can be nerve-wracking. So, making sure that the service you choose has a solid warranty is a great way to feel more comfortable. There are different warranty lengths and coverage options with iPhone repair services, so make sure you find one that makes you confident before you spend.
  • Phone models. Everyone has a different iPhone and not all repair services will cover every type of phone. Make sure that the service you choose has options (or parts) for your specific model.
  • Reputation. If you've picked out your top repair shops and you're still stuck between a few, check out the reviews and ratings to see how other customers like you felt about the iPhone repairs at specific providers. Knowing which sites other iPhone users think are reliable and reputable can help you make that final decision.

To take your technology back to that out-of-the-box condition, Top Consumer Reviews has evaluated and rated the best places to go for iPhone repair services out there today. We hope this helps you get your iPhone back in tip-top shape, so you can stop stressing about cracked screens or broken home buttons and get back to doing what you love with your favorite device!

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