Phone Doctors Review

Sunday, September 15th

2024 iPhone Repair Company Reviews

Phone Doctors

• Pricing only available from calling in
• Some DIY inventory
• 1 year warranty

Phone Doctors claims to have over a decade of experience in the cell phone repair industry. Originating from humble beginnings, they initially sold refurbished phones door to door before establishing their presence in Tulsa, Oklahoma, where they not only provide repair services but also sell refurbished devices. Today, Phone Doctors has expanded to become one of the largest mobile repair companies nationwide.

Three steps to like-new devices

Getting your device repaired by Phone Doctors is a breeze. Here's a simple breakdown of the quick three-step process:

• Step 1: Fill out the user-friendly mail-in form with some basic info about your device. It's quick and interactive.
• Step 2: Grab a secure box, pack your device safely with some bubble wrap or packing peanuts, attach the provided mailing slip, and ship it off.
• Step 3: In just 3-5 business days after Phone Doctors receives your device, it'll be back in your hands, all fixed up.

Wait for estimate to know more about devices

The shopping process is a little different at Phone Doctors than at other services. Instead of telling you which phones they work on, they wait and see your device and let you know how they can help. While it doesn't say which devices are serviced by Phone Doctors on the site, you can see what services are available. If you do want to go ahead with this service, you can find the following repair options open to you:

• Same Day Service
• Price Match Available
• Protection Plans Available
• Complete Screen Replacements
• Battery Replacements
• Back Glass Repairs
• Charging / Sync Repairs
• Audio & Microphone Repairs
• Water Damage Repairs
• Data Transfers

No price transparency

Since they don't list phone types on the site, it's no surprise that there are no prices available either. In order to get a quote from them at all, you'll have to call, which is much more old-fashioned than many services in our review. On the bright side, you don't have to ship your phone in to get an estimate, but it still feels like a lot of effort on the customer's part. You can bet that most tech-savvy customers will choose a site that has an online chat or prices that are listed transparently.

Low DIY inventory

Phone Doctors does have a selection of parts if customers want to try repairing their iPhones themselves. However, the page for iPhone parts only has 23 items on it, and many of these don't have photos or are completely out of stock. It's not the most impressive inventory, and without clear indications of the items with photos, it seems a little sketchy at worst and out of date at best.

1-year warranty

To make up for some of their low points, Phone Doctors offers a comprehensive warranty and refund policy to ensure customer satisfaction. Defective merchandise can be replaced within one year from the purchase date, excluding damage caused by improper installation or postage handling. Warranty claims may require a return merchandise authorization number. For replacements, they provide a one-time courtesy replacement part at cost if accidental damage occurs during installation within one year of receiving the order. Return shipping for defective parts is covered by Phone Doctors and returned replacements must be mailed within seven business days for a refund.

No buzz for Phone Doctors

When we checked out Phone Doctors on the Better Business Bureau, we couldn't find a page for this business. The same happened with third-party reviews. The company doesn't appear to have any buzz anywhere. Customers may be particularly confused because there's a business with a similar name that has plenty of reviews, but we triple-checked while researching, and Phone Doctors and "Phone Doctor” are definitely different companies. With no reviews out there to confirm the claims at Phone Doctors, we see a pretty big red flag with this company overall. It might be safer to go with a more popular and reliable service instead.

Seems kinda sketchy

While there's some good stuff going on on paper, the complete lack of reviews or BBB presence for Phone Doctors is pretty concerning. On top of that, Phone Doctors doesn't have the fastest turnaround, doesn't have price transparency, and while they offer DIY inventory, it's pretty low compared to other sites. And with out-of-date listing photos and missing information, the site comes across as a little sketchy. Basically, you can do better than Phone Doctors, so scroll up to one of our higher-rated services to get the iPhone repair you need. Better to be safe than sorry.