Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.
Tuesday, June 6th
Rapid Repair is not a company that keeps up with new technologies. They do not provide mail-in repair services or do-it-yourself parts for any iPhones newer than the iPhone 6 Plus. Older generations of iPhones are available for repairs and parts, but for newer phones, customers will need to get their repairs done elsewhere. Rapid Repair has a confusing website that doesn't clearly lay out the mail-in process or pricing.
Lack of upfront pricing
iPod and iPhone repair services are listed at $20 with no product description. We can assume this means that you'll pay $20 regardless of if Rapid Repair does any work on your mobile device. Once they have your phone, they will run a diagnostic and contact the customer with the actual pricing. We don't like the lack of transparency, since it feels like it could be a waste of time to send in a phone to them and decide that the cost for repairs is unreasonable.
Parts such as flathead tools, mini USB chargers, adaptors, and batteries can be purchased for some of the iPhone models. The parts that are available are completely random, and vary widely depending on the phone. One section of the website says a 15% restocking fee is charged for any merchandise that is purchased and then returned, while another section says that all parts for self-install are non-refundable and non-returnable. This is another example of the lack of clarity from Rapid Repair.
No stated refund policy
If customers are unsatisfied with the work done by Rapid Repair, they say they will work with them to make sure they are satisfied. It doesn't sound like refunds are part of this company's policy. If you purchase a part that doesn't correct the problem with your iPhone, you will have to send the device into Rapid Repair so they can diagnose the issue (initial diagnostic fee will be waived in this case). Mail in iPod/device repairs are final.
Just can't trust
We felt discouraged after reading through their testimonials - dated all the way back from 2010 and 2011. Without any recent feedback, we can't trust this company to take care of our devices. Since many customers will likely have phones newer than an iPhone 6 Plus, it is safe to say using Rapid Repair won't even be an option for most. However, if you need an older model of a mobile device fixed, we recommend using a higher-rated, more trustworthy iPhone repair service.
Picture this: You're getting out of the car and forget your cell phone was on your lap. It goes flying onto the pavement the second you step out. Panic ensues as you pick up your phone to see a series of jagged cracks covering the black screen and the power button won't work.
Sound familiar? Or maybe you can imagine walking too close to the door frame with your phone in hand and banging it against the wall, only to look down in horror as your iPhone screen shatters. Other relatable, all-too-common cell phone tragedies include dropping it on the hardwood floor, jumping into the pool while realizing mid-air that your phone is in your pocket, or attempting to slide your phone into you back pocket only to hear it *plop* into the toilet. We've all done it.
It's likely that the reason you are reading this right now is because you've accidentally broken your phone one way or another and urgently need it fixed. Nowadays it seems nearly impossible to live without a cell phone, so when something happens to it, frustration arises and it seems life completely comes to a halt. Thankfully there are many online options for iPhone repairs to get us back on track after a phone calamity.
When browsing different services, it is not a matter of if they are able to fix your phone, but more a matter of how well they fix it, what they charge, how prompt customer service is, and other important factors. iPhones are some of the most expensive phones on the market, so rather than pitching it and buying a new one, you'll need to carefully weigh your options and find the best service to get your phone up and running again.
Before choosing an iPhone repair service, we suggest you keep the following criteria in mind:
To help you identify the best iPhone repair service, TopConsumerReviews.com has reviewed and ranked a variety of options. We hope this information helps you find the best place for you to get your iPhone repaired quickly and professionally!
Select any 2 iPhone Repair Companies to compare them head to head