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Helzberg vs Kay

Tuesday, December 3rd

2024 Jewelry Store Reviews

Helzberg Review 3 Star Rating

Helzberg

3 Star Rating
  • Thousands of pieces of jewelry for every budget
  • Free virtual and in-store consultations
  • 1-year material and workmanship guarantee on all jewelry
  • Free shipping on orders of $99+ within the continental US
  • Many items available for free in-store pickup (over 200 locations nationwide)
  • 30-day returns and exchanges, free via mail or in-store
  • "A+” rated and accredited by the BBB
  • Over 100 years in business

Helzberg started with a love story in Kansas City, Kansas all the way back in 1915. This jeweler offers a wide range of items, including engagement rings, everyday wear, and special occasion pieces, with free consultations and a one-year guarantee on all jewelry. They provide free shipping on orders over $99 and have a 30-day return policy. Unique to Helzberg, over 100 couples have even chosen to get married in their stores. While this jewelry store has an "A+” rating from the Better Business Bureau, customer reviews are mixed, and some diamond experts find their prices high for the quality. Overall, Helzberg offers a decent selection and service, but there are better-rated jewelry stores to consider first.

Kay Review 2 Star Rating

Kay

2 Star Rating
  • Thousands of options for rings, earrings, bracelets, necklaces, and more
  • Pricing ranges from under $50 to over $40,000
  • Free consultation with jewelry expert (in person on online)
  • 30-day return policy
  • 60-day exchange policy (30 days on watches)
  • Returns can be done in-store or online
  • Exchanges must be done in-store
  • In business for over 100 years

Given that Kay is a jeweler with more than a century of business under its belt, you might think it's one of the best places to shop for earrings, necklaces, bracelets, and rings. It's true that the selection is vast, and you'll be able to take advantage of some nice benefits like free in-store pickup for online orders if there's a Kay location near you, or a free consultation (online or in person) with a jewelry expert if you need some guidance. However, it's hard to find a customer that's even remotely happy with their Kay experience: frequent complaints have been made about stones falling out, rings breaking, and other woes, all with a lackluster (pun intended) response from Kay's customer support team. All perks and conveniences aside, Kay isn't a great place to buy jewelry online.

Where's the Best Place to Shop for Jewelry Online?

Jewelry has captivated humans for centuries, not just as shiny adornments but as meaningful symbols of love, status, and personal style. From ancient Egyptian pharaohs who wore gold and gemstones to symbolize their divine status, to the protective amulets of medieval Europe, jewelry has always been much more than mere decoration.

Today, people buy jewelry for various reasons: to celebrate milestones, express personal style, or even as investments. Whether it's a sparkling engagement ring or a simple bracelet that matches your favorite outfit, jewelry holds a special place in our lives.

The Best Jewelry Stores Compare Jewelry Stores Compare Jewelry Store Reviews What are the best Jewelry Stores Best Jewelry Store Reviews

Jewelry Store FAQ

You can get any jewelry you'd normally buy at a brick-and-mortar store. From watches and bracelets to custom-designed engagement rings, there's no limit to the selection you'll find when shopping online for your next piece of jewelry.
Why not? You've got the convenience of shopping anytime and from anywhere, the world's best inventory, and prices that rival what you'd get locally. Because many online jewelry stores don't have a retail presence, they save money on overhead and pass those savings along to the customer.
Some stores include free shipping - either on all orders or when you spend a minimum amount of money. Your package will likely be insured by the jeweler, so it should arrive just as safely as your other deliveries. (Just watch out for porch pirates!)
You'll usually be covered by a return policy ranging from 30-60 days. Many jewelers include a prepaid return label with your jewelry. Or, if you're buying online from a jeweler that has a location near you, you may be able to return it in-person for added peace of mind.
The sky is the limit. Whether you want an inexpensive pendant or a $20,000 diamond, you'll find it online.
Sometimes. Only a few specifically state that they'll cover lost gemstones within the first year, for example. You might want to consider a separate insurance policy if you're buying a more expensive piece of jewelry.
Yes, depending on the store you select. You'll usually see those options in a link at the bottom of the site, or on the individual product pages for each piece of jewelry you're considering (often near the price details).
Unfortunately, not all online jewelers are created equal. Some do a flawless job of delivering everything they promise and more - but others have left hundreds (if not thousands) of unhappy customers in their wake. But, it's easy to spot the jewelry stores that deserve your business: just look for an "A+" rating from the Better Business Bureau and plenty of positive reviews from shoppers, and you'll know it's a trustworthy option for your jewelry purchase.
Compare the Best Reviews

Continued from above...

One big change in the world of jewelry is the ability to shop online. Have you ever gone to a brick-and-mortar jewelry store and felt pressured by a hovering salesperson? We have! It's not an enjoyable experience, but fortunately it's one that's easily avoided now. You can get access to the widest range of bracelets, earrings, watches, rings, necklaces, and any other kind of jewelry imaginable through online stores. Even the big-name jewelers' best selection is typically online.

Does the idea of buying your jewelry over the internet make you a little nervous? That's understandable, but the good news is that there are plenty of customer-centric policies and processes offered by online jewelers that should set your mind at ease. Some stores let you do a real-time inspection via video call, so you can see what you're buying from every angle.

Others let you ship your jewelry to a local store or an in-person partner location so you can see it up close and personal before you decide to commit to the purchase. And, the best online jewelry stores have generous return and exchange policies, often with free return shipping (or in-store returns if they have retail locations near you).

When diving into the world of online jewelry shopping, it's important to navigate with a bit of savvy to ensure you're getting something truly special. Here are a few criteria that can help you out as you decide where to shop:

  • Overall selection. A wide range of products means you're more likely to find something that fits your style and budget. Seek jewelry stores with a variety of designs, from classic to contemporary.
  • Reputation. Before you even add that stunning necklace to your cart, do a little detective work. Read customer reviews on multiple platforms: a store with lots of happy customers and glowing reviews is usually a good bet. Watch out for any recurring issues, like delayed shipping or poor customer service, which can be red flags.
  • Return policy and warranty coverage. A solid return policy is your safety net. Look for stores that offer a generous return window and clear conditions for returns. Also, a good warranty can be a lifesaver. Check if the store offers warranties on their products and what they cover.
  • Customer service. Friendly and responsive customer service can make a big difference, like being easy to contact and willing to answer your questions or address any concerns. Also, see if the jewelry store provides after-sales services like resizing, repairs, or cleaning. These services can help keep your jewelry looking its best for years to come.

To help you find the perfect piece of jewelry that not only looks fantastic but also stands the test of time, the experts at Top Consumer Reviews have researched and ranked some of today's most popular online jewelry stores. Take this information and let it guide your shopping the next time you need an amazing gift (maybe even for yourself!).

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