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Ross-Simons Review

Saturday, April 20th

2024 Jewelry Store Reviews

Ross-Simons Review 3.5 Star Rating


3.5 Star Rating
  • Just under 24,000 items to choose from
  • Almost 70 years in business
  • "A+" rated and accredited by the BBB
  • 30-day return policy, extended during the holidays
  • Free standard shipping on all orders

Ross-Simons is very proud of their heritage as a family-owned business with a worldwide reach. In business since 1952, the company operates a flagship brick-and-mortar location in Rhode Island but primarily sells jewelry through their catalogs and online storefront.

Impressive selection plus concierge services

Selection certainly isn't an issue when shopping at Ross-Simons for jewelry. Their inventory consists of nearly 24,000 items ranging from traditional pieces for women to jewelry for men and children, as well as collectibles by Lladro and Swarovski. You can also take advantage of their concierge service, where Ross-Simons' experts will find exactly what you're looking for or custom design it themselves.

Want to spend a lot?

To get a feel for what a jeweler has to offer, we like to look for the most expensive diamond stud earrings they carry. Ross-Simons didn't disappoint us: their $39,595 pair (marked down from $59,995) was one of the highest-priced among all of the retailers we evaluated, plus a dozen other pairs of diamond studs for $10,000 and up. The costliest merchandise carried by Ross-Simons is a 25ct.tw. Diamond Heart Necklace in 14kt White Gold, but we'll let you look it up on the site to find out just how much you'd spend for that one-of-a-kind item. You may want to opt for the accident protection plan on any high-end jewelry you buy here, just in case; you'll see those options listed on each item's detailed product page.

No need to empty your wallet, though

Don't panic if you're not in the market for something quite so luxe. Ross-Simons has enough wallet-friendly pieces to keep you happy. Quite a few items were under $30, from a pair of brushed and polished sterling silver bee earrings to a 4-ct. tw. CZ frame ring in sterling silver. It's hard to imagine any kind of jewelry you might want that you wouldn't find here. And, whether you're buying everyday wear or estate-worthy pieces, your jewelry will ship for free and arrive within 5-7 business days, with options for faster delivery if you'd like to pay to upgrade.

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Watch the details on the return policy

Now, on to the downsides to buying jewelry here. Ross-Simons' return policy is just average. You'll get the typical 30-day window to get a refund on jewelry that is sent back in original condition, minus any shipping costs in both directions. We like that they extend this timeframe during the holidays, with purchases made after October 1st eligible for returns until January 31st of the next year. However, the fine print on the return policy says that only store credit will be issued if a gift recipient returns an item. We guess that's a good way to make sure they still get jewelry that they like, but we don't love that there's no option for the gift-giver to get their money back and shop somewhere else.

Some love this jewelry store - others don't

That 30-day window is important, because many of the complaints we found about Ross-Simons described metals that tarnished after a month or two, or stones that cracked or fell out and Ross-Simons declined to make the repair. We honestly felt somewhat mystified by the disparities between the thousands of glowing customer reviews solicited by this retailer and the hundreds we found on third-party sites that described the exact opposite. Some shoppers have happily used Ross-Simons for decades and wouldn't buy jewelry anywhere else, while others will tell you to run away and never look back.

Good enough but could make some changes

While these drawbacks give us some pause and are responsible for this retailer's just-above-average rating, Ross-Simons is generally a trustworthy option for buying jewelry. We love the fact that they offer concierge services for locating the pieces of your dreams, as well as having enough inventory for every occasion and budget. We'd easily move Ross-Simons up in our rankings if they improved their return policy and had more coverage for jewelry that fails to live up to expectations outside of the 30-day window. Until then, we suggest looking at this retailer's higher-rated rivals before placing your order here.

Where's the Best Place to Shop for Jewelry Online?

You might be wondering if you should buy your next piece on the internet. Is it safe? Will I get something that's not good quality? Can I trust buying jewelry online? Rest assured - not only is it safe - it's actually a great idea to buy your jewelry from an online store! In fact, it's one of the most common purchases that shoppers are making, while they transition from brick-and-mortar retailers to digital storefronts.

Why the big increase in popularity? It's for all the reasons you would expect. First, there's no local jeweler who can compete with the inventory of an internet retailer: you'll simply have more options online, and that makes it more likely you'll find exactly what you're looking for. Plus, your neighborhood jewelry store has overhead costs that get passed along to you in higher markups, while an online-only retailer can often give you significant savings. That's a win!

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Jewelry Store FAQ

You can get any jewelry you'd normally buy at a brick-and-mortar store. From watches and bracelets to custom-designed engagement rings, there's no limit to the selection you'll find when shopping online for your next piece of jewelry.
Why not? You've got the convenience of shopping anytime and from anywhere, the world's best inventory, and prices that rival what you'd get locally. Because many online jewelry stores don't have a retail presence, they save money on overhead and pass those savings along to the customer.
Some stores include free shipping - either on all orders or when you spend a minimum amount of money. Your package will likely be insured by the jeweler, so it should arrive just as safely as your other deliveries. (Just watch out for porch pirates!)
You'll usually be covered by a return policy ranging from 30-60 days. Many jewelers include a prepaid return label with your jewelry. Or, if you're buying online from a jeweler that has a location near you, you may be able to return it in-person for added peace of mind.
The sky is the limit. Whether you want an inexpensive pendant or a $20,000 diamond, you'll find it online.
Sometimes. Only a few specifically state that they'll cover lost gemstones within the first year, for example. You might want to consider a separate insurance policy if you're buying a more expensive piece of jewelry.
Yes, depending on the store you select. You'll usually see those options in a link at the bottom of the site, or on the individual product pages for each piece of jewelry you're considering (often near the price details).
Unfortunately, not all online jewelers are created equal. Some do a flawless job of delivering everything they promise and more - but others have left hundreds (if not thousands) of unhappy customers in their wake. But, it's easy to spot the jewelry stores that deserve your business: just look for an "A+" rating from the Better Business Bureau and plenty of positive reviews from shoppers, and you'll know it's a trustworthy option for your jewelry purchase.
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Continued from above...

Another obvious reason is convenience. Do you have time to visit several jewelry stores on your days off from work, driving from one to another in the hopes you'll spot something you love? We don't either. Like every other thing we all shop for online, jewelry is faster and more fun to buy whenever we feel like it, in our jammies at home or on-the-go between errands. Why not?

There are a lot of possibilities for getting jewelry online. Where should you start? Your primary consideration may be whether or not it's important to you to have a physical store nearby: maybe you want to have your fiance's engagement ring shipped there for safekeeping and not to your home (where she might spoil the surprise), or you feel more comfortable buying online with the backup of in-person returns if needed. If those aren't a factor for you, don't hesitate to buy your jewelry from an online-only retailer - as long as the business has an established, positive reputation, of course.

What other criteria can guide your decision as you buy jewelry? Here are some things to keep in mind:

  • Selection. The more a jewelry store has, the easier it is to get something amazing. Check first to see if the retailer that interests you has a solid range of options for the type of jewelry you need.
  • Value. Notice we didn't say "price" . That's because you can find really expensive but poorly-made jewelry - as well as affordably-priced pieces that will stun you with their quality and sparkle. When possible, consult shopper ratings of the items you want to buy and see if they hold up over time and wear.
  • Return Policy. What happens if your jewelry arrives and you don't like it? How much time do you have to send it back? Can you bring it back in person? Will you pay return shipping costs if not, and/or any restocking fees?
  • Reputation. This is probably the most important factor. The prettiest pendant or most beautiful bracelet will feel like trash if it starts to turn your skin green or if gemstones fall out within a week or two. It happens, but the best online jewelry stores go to great lengths to choose good-quality pieces - and, more importantly, to take care of their customers no matter what. Have other shoppers said positive or negative things about the retailer you've got in mind? What does the BBB say?

To help you find all of the earrings, watches, bracelets and other jewelry you're looking for, TopConsumerReviews.com has evaluated and rated today's most popular online stores. We're confident that this information will make it fun and easy to add to your collection or choose a one-of-a-kind gift for someone special!

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