Labcorp on Demand Review: Lab Testing Services

Labcorp on Demand is a newer company with a highly modern interface. It offers a range of lab testing for at-home tests as well as tests at one of its 2,000+ Patient Service Centers. To use the service, order your lab test online, and follow the instructions to provide your sample either at home or in person at a lab. You can access your results online through your Labcorp patient account, and you will be contacted by phone or mail for any urgent results. One of the benefits of Labcorp on Demand is its affordability.

Only 8 categories of tests

There are 8 categories of tests to choose from at Labcorp on Demand. You can expect to find tests for allergy, annual wellness, COVID-19, diabetes, fertility/sexual health, general health, immunity/infectious disease, and nutrition/ vitamin health. Across these categories, there are 61 different tests to choose from. Some of these are at-home tests where you take your own samples. Others are tests that you need to go into a lab for. However, compared to other combo sites that offer both kinds of tests, the options at Labcorp on Demand are pretty limited.

Tons of details at a glance

Labcorp on Demand does a solid job with test transparency. On each test preview, there's a full description of why you might want the test, what the test entails, and what results you can expect. On top of that, there's an easy-to-read chart that offers the basics at a glance, including what samples will be collected, whether there are age restrictions for the test, if HSA/FSA is accepted, how and where collection will be taken, how long you can expect to wait for results, and whether you can buy the test for someone else or have to buy it only for yourself. According to our research, most tests show results within 7-14 days.

Prices from $29 to $219

Prices at Labcorp on Demand are extremely reasonable. The prices all remain close to (if not under) $200 per test. The cheapest test available at Labcorp on Demand is a Complete Blood Count Test for $29. Most of the other cheap options are $40 per test. The most expensive test is the Women's Fertility Ovarian Reserve Test for $219. This is the only test over $200 on the site, making most tests affordable regardless of your insurance status.

6 months or 60 days for refunds

You can get a refund from Labcorp on Demand if you haven't used your in-person test within 6 months of purchase; however, there aren't any specifics in the refund policy about fees or cancellation penalties. For the in-home tests, you have 60 days to request a refund of your purchase amount. However, you will be charged a $29 kit fee. In one particular case, there's no recourse for refunds: if you purchased the Men's Rapid Fertility Test or Men's Rapid Fertility Test Refill Kit, Labcorp on Demand states that all sales are final.

Bad news for Labcorp's reputation

Unfortunately, Labcorp on Demand doesn't stack up well against companies with better reputations. Owned by Laboratory Corporation of America, Labcorp shows a pretty dismal score on the Better Business Bureau. At the time of our review, it had a "C-" rating. We also couldn't find any third-party reviews for Labcorp on Demand outside of the BBB, where the company held a 1.3-star average rating and had over 500 complaints filed in the last 3 years.

Poor ratings leave us disappointed

Despite the great pricing and the option to take tests at home or in a lab, Labcorp on Demand's reputation just isn't what we expect from a company handling something so sensitive. The selection of tests was pretty slim to begin with, but after seeing a "C-" rating and a 1.3-star average, we were pretty worried about the quality of service at Labcorp on Demand. Considering there are tons of lab testing services out there with top-notch reputations, it's safer to pick one of those instead. Because of its reputation and low selection, Labcorp on Demand earns one of the lowest ratings in our review.

On the Labcorp on Demand website