Quest Review: Lab Testing Services

You might recognize the name Quest from some of our other reviews that offered lab results facilitated by Quest Diagnostics. This Quest is the same place. So, if you want to skip the back and forth and go straight to the source, Quest is the place to start. One of the best features of Quest is its frequent sales and promotions. At the time of our review, they were running a sitewide 20% off for all tests. Now, most testing for Quest is done all in the lab, so even though you're ordering tests online, you'll still have to go in to complete the tests. But, if you search for them specifically, you can find at-home tests at Quest too.

27 test categories available

There are 27 categories of tests offered by Quest. Within those categories, you'll find ways to narrow your search like "popular tests" or "Quest exclusives", so if you're not sure where to start with your labs, you can browse a little first. If you know exactly what you want, you'll find all the major lab tests available including allergy, autoimmune, cardiovascular, COVID-19, digestive, drug and toxicology, fertility and family planning, fitness, general health, hormones, immunization, infectious disease, men's health, seasonal testing, sexual health, women's health, and more.

Well-organized and transparent test details

Each test listing on Quest provides a wealth of information. The descriptions of the tests are detailed and cover what the test is looking for, what samples will be taken, and what's included in the package you'll receive. All of the information is in dropdown boxes, so it's easier to read and you don't have to scroll through walls of text to understand each test offered by Quest. The only thing we couldn't find was an estimate of how long your results will take.

Low prices with regular sales

The prices are highly competitive at Quest. The range includes a ton of tests not offered by other companies too. The cheapest test at Quest is a Complete Blood Count test for $29. For the high end, Quest offers an "elite" Fitness Profile test that costs $500 normally but was on sale at the time of our review for $400. So, with lower-than-average prices already, you can score a great deal through Quest if you wait for a sale.

60-day cancellation policy

When you buy a test that requires an in-person visit to a Quest Diagnostics location, you have 60 days to cancel your purchase before your sample is collected. If you do decide to cancel, you'll be charged a non-refundable cancellation fee of $20 per test, which includes fees from the Prescriptive Authority Provider and Quest Diagnostics. If you don't get your sample collected within 60 days, your purchase will expire and you'll still get a refund minus the $20 fee and any applicable taxes. However, if you paid less than $20 for the test, you won't get a refund. Refunds will be issued to the same payment method used for the purchase. For home collection kits, you have 60 days to cancel your purchase and receive a refund before activating your kit, at which point you'll be charged a non-refundable cancellation fee of $45. This fee includes costs from the Prescriptive Authority Provider, collection materials, and administrative fees.

Quest is too stressful

Sadly, despite a promising beginning, Quest has an abysmal score from the Better Business Bureau and reviewers alike. On the BBB, Quest Diagnostics holds an "F" rating, and there is also a security alert on the BBB for possible data leaks from Quest. From other third-party review sites like Trustpilot, Quest Diagnostics has a 1.6-star rating out of 5. Customers complain about the service, and say that if problems arise with any area of Quest Diagnostics' business, patients can't get a hold of a representative to resolve the issues. Multiple customers complained about dealing with Quest being a "high-stress" process: the opposite of what you want when you're ordering lab work from home.

Last-place pick

While we initially had high hopes for Quest, it falls to the bottom of our list of lab testing options. With an "F" rating and indications of possible data breaches, it doesn't seem safe to trust this company with sensitive and private information like your lab results.It earns the last-place spot in large part due to the data problem, which is more concerning even than claims of scams in our other low-rated companies.

On the Quest website