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Light in the Box Review

Saturday, February 4th

2023 Light Fixture Store Reviews

Light in the Box Review 1 Star Rating

Light in the Box

1 Star Rating
  • Over 5,000 light fixtures to choose from
  • Unique selections you might not find elsewhere

Light in the Box presents itself as a one-stop shop for, well, just about anything. Isn't everyone shopping for light fixtures, cosplay costumes, and a car vacuum cleaner - all at the same time? "Eclectic" is the best way to describe the inventory at this online store.

Choose a category

The easiest way to shop is to choose a category to browse, like Ceiling Lights & Fans or Chandeliers. Unlike most stores that sell light fixtures, Light in the Box doesn't give you filters to sort results by size, bulb type, or any other useful characteristics. You just have to click around and look for items that catch your eye. That's actually not a big downside, because the light fixtures here are often one-of-a-kind, in unique shapes and configurations not found in traditional lighting stores. But, we're a little suspicious of the five-star ratings on seemingly every light fixture sold here.

Figure it out yourself

Light fixtures aren't really this retailer's area of expertise, if they even have one. That leaves you on your own to choose a fixture and determine if it'll work for the space you've got in mind. There are no in-depth product guides or experts you can contact via live chat.

You'll always pay for shipping

Continuing the downward trend, this store charges for shipping - no matter what. It doesn't matter how much you order, you'll always pay for delivery. For example, on a candle-style chandelier we liked, priced at $346.65, our shipping fee was $46.29.

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No satisfaction guarantee here

It likely won't come as a surprise that Light in the Box doesn't have a stellar satisfaction guarantee - or one at all. Take a look at their guarantee page and you'll learn all about how they source their products and test them, then package your order with tracking for a safe delivery. Notice, though, that there's nothing about what they do if something goes wrong: poor product quality, late (or totally missing) delivery, and so forth.

Worst reputation

And go wrong it will, if customer comments are any indication. Many shoppers who have tried to return their disappointing merchandise - all the way to China - found out they were on the hook for the shipping fees, if they could even get a response from Light in the Box's customer service team. Back in 2020, the Better Business Bureau got reassurances from the company that they were going to make major improvements, and yet there were still dozens of complaints filed after that. No wonder the BBB still lists this business as having an "F" rating!

Come for the laughs but order from another store

Have you gotten the impression that Light in the Box is the last place you should buy your new light fixtures? You're right! Browsing this store is fun, but the actual customer experience is worse-than-disappointing. We assume that you want a high-quality product, and no hassles with delivery or returns - you'll need to choose a higher-rated retailer to get it. Light in the Box earns our lowest possible rating.

Where Can You Find the Best Light Fixtures Online?

Whether you're looking for bright, new outdoor lights to increase your home's security or a gorgeous pendant light to update your entryway, there are literally tens of thousands of options - but only when you take advantage of the selection offered by internet retailers. No brick-and-mortar store near you can even come close!

What if I'm not sure which light fixture I need? Is it really a good idea to buy something I haven't seen in person? Rest assured that most online retailers of light fixtures go out of their way to help you get the perfect lighting, with detailed product descriptions, ALA-certified experts on standby for any questions before or after you place your order, and generous return policies that let you get a refund or make an exchange if needed.

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Light Fixture Store FAQ

A light fixture is an electric device used to illuminate a room. They can be used to beautify a space and add to the aesthetic. Buying a nice light fixture is like buying a piece of furniture because they can make such a statement in a room. Some light fixtures are basic and nearly unnoticeable, such as can lights, while other light fixtures are large, hang from the ceiling, contain ornate details, and use multiple light bulbs.
Most light fixtures are going to differ in the way they are installed in the ceiling or wall. You'll usually have to assemble the light fixture before you can even begin the installation process. Every light fixture comes with step-by-step details for assembly as well as an inventory of all the parts included and what they are for. Follow the instructions for assembly and installation. If you need additional help, you could look up a video online or hire an electrician.
The price of a light fixture depends on the brand, materials, size, weight, and style. If you're going for something simple and timeless, you could stay in the $100 price range. However, for a modern, stylish light fixture you could easily spend $500 or more. Some retailers offer crystal or diamond chandeliers that cost upwards of $50,000. There are thousands of light fixtures to choose from in all different price ranges. Whatever you choose, keep in mind that the light fixture will be a staple part of your home that you might have forever. Make sure you select something you love, even if it is priced slightly higher than you planned for!
Whether the style of your space is farmhouse, modern, chic, industrial, or bohemia, there are light fixtures you can buy online to match. There are eight main categories of light fixtures that you might choose from depending on the design of your walls and ceilings. They include architectural, recessed (like can lights), track, undercabinet, pendants, chandeliers, ceiling, and wall sconces. Selecting which of these designs will work best for your space is one of the first steps when you shop for light fixtures online.
Some light fixtures will come with the bulbs they need, so you won't have to make a trip to the store or spend extra money on them. However, most light fixtures have a particular size of bulb they need, but you can choose the temperature of bulb you prefer. The primary colors are soft white, bright white/cool white, and daylight. Depending on if you like a room to have more yellow or white lighting, you can select the type of light bulb that creates the ambiance you like best.
Yes, it is possible to return a light fixture. Maybe it doesn't match your decor like you hoped or the size is different than you'd imagined. Either way, most light fixture retailers will offer anywhere between a 30- and 90-day return policy for unused items. You'll usually be able to send it back for a full refund or a store credit so you can exchange it for a new light fixture.
Some of the most stunning light fixtures end up being big and heavy. To stay on the safe side, it is best to buy a brace to support the weight. The drywall of plaster on a ceiling is not meant to support heavy objects, so to avoid any issues you can purchase a brace for around $20 at your local hardware store. There are plenty of online videos to walk you through the installation process safely.
If you have the money and the eye for it, adding a beautiful light fixture to all your rooms will stun everyone who walks through your doors. However, it is not necessary to have unique lighting in every room. Some of the main areas where fancy light fixtures can make a big difference are your entryway, dining room, living room, home office, and kitchen. These are high-traffic areas where the light fixtures will both be used and enjoyed often.
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Continued from above...

Of course, if you want the best of both worlds, you can always consider buying your lighting online from a big-box home improvement store near you: better selection with the convenience of local returns!

Best of all, shopping for light fixtures online makes it even more likely that you'll find something you truly love - not just what happened to be in stock at the local hardware store. If you're looking for lighting that's not a carbon copy of everyone else's in your neighborhood or you've got a unique decor you're trying to enhance, you'll definitely want to have as many options as possible.

Which store should you use for buying your light fixtures? There are many excellent retailers out there and it could feel a little overwhelming deciding where to start. Consider the following criteria as you choose which store gets your business:

  • Easy-to-Use Website. Does the retailer make it quick and painless to sort through the thousands (or tens of thousands!) of light fixtures they carry? Are there buying guides or style recommendations if you need some inspiration or help?
  • Selection. More inventory means you're more likely to find several light fixtures that you like.
  • Customer Perks. Some stores sweeten the deal with free shipping, price matching, or generous return policies that even pay for the shipping back to the warehouse if you need a refund or exchange.
  • Reputation. Have other customers had a good experience with the business? Are there shopper reviews and ratings on individual light fixtures? Does the retailer do a better-than-average job of responding to any customer complaints?

To help you find the right lighting for your home or office, TopConsumerReviews.com has evaluated and ranked the best online retailers of light fixtures available today. We're confident that this information will make it quick, easy, and affordable to change the look and feel of your decor!

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