Lumens Review

Saturday, January 29th

2022 Light Fixture Store Reviews

Lumens

• Over 25,000 light fixtures to choose from
• "A+" rated by the BBB
• Low price guarantee
• Free shipping on orders of $49+

Since 2004, Lumens Light + Living has offered tens of thousands of light fixtures, fans, furniture and home decor, mostly with a focus on modern design. If you've shopped at other retailers and just haven't found that one-of-a-kind look your space needs, Lumens probably has the answer!

Online store delivers good shopping experience

Through and through, Lumens provides customers with a hassle-free way to find light fixtures. Start with the category of lighting you need, such as Architectural or Landscape, and then narrow it down further if you've already got something in mind or click on "view all" . For example, in the Ceiling Lights category, you could choose from flush mounts, drum pendants, entry and foyer lights, and so on. Finally, use the filter options on the resulting list to quickly get to the fixtures that match what you're envisioning: color, finish, shape, and so on.

Ready to ship - for real

Best of all, there's a "ready to ship" filter that can limit results to the light fixtures with the fastest delivery. That's a big plus because many of Lumens' competitors get you excited about an amazing product, only to disappoint you with a "ships in two months" notification when you get to the shopping cart! In fact, in the Chandeliers category alone, Lumens' inventory had almost 3,000 fixtures, but only 573 were designated as ready for delivery. That one filter can save you some aggravation if time is of the essence.

Use previews to select some favorites

Once you get to your matching results, you can use the thumbnail images and other info to get a good overview of each fixture, like any available size or color options, multiple photos if available, and any promotions or discounts that might be in effect. You can also click the heart to save any ones that catch your eye to a favorites list, or use the "compare" button to see any fixtures side-by-side. Some products have customer ratings, but even the ones that come up first in the "best sellers" tend to only have a couple dozen reviews. (Not as helpful as some retailers with light fixtures reviewed by hundreds or thousands of shoppers, to be honest.)

Frequent sales, discounts, and coupons

Lumens has everything, from $14 LED flush mounts to $50,000 chandeliers. You'll see lots of items on sale, and sometimes there are coupon codes at the top of the site. And, as you browse the site, you might get a pop-up discount offer to save 5% as a reward for signing up for Lumens' email list - but watch out for the excluded brands on their list. Shipping is always free on orders of at least $49, no coupon code needed.

Attentive to customer needs

Lumens is a lighting expert, and they stand at the ready to provide you with any guidance you need - before placing your order or after you get it home and need to install it! Look for the live chat button to reach out to one of their ALA-certified, US-based product specialists. You can also get in contact if you find your Lumens light fixture at a lower price elsewhere, either within 30 days of your purchase or beforehand. There are certain rules to their price match program, but Lumens encourages you to ask. That 30-day timeframe applies to returns as well.

Most shoppers are happy here

Although the BBB hasn't given Lumens accreditation status, the company does enjoy an "A+" rating there. Looking at customer feedback, the vast majority have nothing but love for Lumens, including plenty of compliments from shoppers who have used this store many times over the years. But, we found that 10% of reviews gave Lumens a rock-bottom one-star rating, citing confusing shipping times (e.g. shown as in stock at the time of the order, but then not shipping out for almost two months) and mediocre responses from customer service reps when there was a problem.

Good choice if you like modern design

Lumens is our retailer of choice for on-trend light fixtures that step outside of traditional design. We like how easy it is to quickly find items that match our mental "wish list" and especially to see only the fixtures that can be delivered quickly. Lumens isn't the right retailer for every home lighting need, but it's a trustworthy option with a lot to offer if you want the modern look.