Lumens Review

Tuesday, April 22nd

2025 Light Fixture Store Reviews

Lumens

• Over 10,000 light fixtures to choose from
• Prices range from $4 to $286,902 (!)
• Free shipping on orders of $99+
• Free consultation with certified American Lighting Association design specialists
• Customer reviews on many light fixtures
• 30-day return policy, return shipping costs deducted from refund
• Over 1,000 5-star ratings from shoppers
• "A+” rated by the BBB
• In business since 2004

Established in 2004, Lumens offers modern lighting, furniture, and decor, having established a global presence through its merger with YDesign Group several years ago. With over 420 design brands under its wing, Lumens offers an expansive product range featuring iconic designs in light fixtures.

Most expensive light fixture on our list

As we compare light fixture retailers, we like to look at the least and most expensive items on offer. At Lumens, the lowest-priced light fixture (once we sifted out all of the accessories like frame-in kits and replacement parts) was the simple Blaine Pendant by Generation Lighting, on sale for just $4.80. As for the highest-priced light fixture, Lumens won first place on our list with the Poliedri Pendant by Venini. Made to order in Medium or Large, even with a temporary 10% discount, this stunner was still priced at $286,902. Such custom-designed light fixtures can take longer to ship, of course; this Venini piece had an 11- to 13-week delivery timeframe.

Around 10,000 light fixtures to consider

But, assuming you've got something else in mind, it's not difficult to find what you're looking for among the 10,000+ light fixtures here. It's easiest if you start with a particular type of fixture, such as Ceiling Lights or Wall Lights, or maybe even by the room you're going to illuminate. From there, this store's user-friendly filters allow for easy navigation, letting you refine your search based on color, finish, light count, and more. While customer reviews can add direction to your shopping experience, they're really not visible until you click on a specific fixture you like (and that makes it difficult to use those reviews to find lighting that's been well-received by customers).

Get a free consultation with a design specialist

Still, there's plenty of detail on each light fixture's listing to go on. Descriptions and specifications tell you almost anything you could need to know, but if there's something missing, just jump into the Q&A section and see if another customer had the same question previously (or ask your own). Better yet, if you love the idea of working with a professional to get recommendations, Lumens offers free consultations with certified American Lighting Association design specialists.

Discounts... maybe

Lumens offers discounts fairly regularly. At the time of our most recent visit, there was a $50 discount on a minimum order of $500 if we provided our email address and waited for a message with the code. Unfortunately, that doesn't always work: multiple shoppers have complained that they got lots of marketing emails but never the one with the coveted savings code. At least the shipping is free on most light fixtures at Lumens, assuming you meet their $99 threshold.

Overall reputation is positive

Reputation-wise, Lumens does relatively well. The Better Business Bureau has rated the retailer with a perfect "A+” grade, and there were fewer than 3 dozen complaints filed with the BBB in the last three years. And, if you look at what people have said in Google reviews, over three-fourths of customers say Lumens deserves 5 stars; the 4.3-star average for the retailer spans more than 2,000 reviews.

30-day returns, restocking fees on orders over $5k

There are a handful of downsides to buying light fixtures from Lumens, though. First, returns can only be requested within 30 days, and while Lumens will give you the shipping label, they'll deduct the cost of the return from your refund. Also, if your order is over $5,000 (whether that's based on a single, higher-end chandelier or on a dozen recessed lights for your kitchen, media room, and hallway), Lumens reserves the right to charge a restocking fee.

In-stock fixtures may not actually be ready to ship now

But, the biggest issue customers have had with Lumens is the discrepancy between what the site shows is in stock for shipment and what's actually available. More than a few people have reported placing an order for a light fixture that says it's ready for shipping, only to get an email later saying that the updated delivery timeframe is several weeks (or months) in the future. Even shoppers who then canceled their order to place an order for a different fixture that was supposedly in-stock were then confronted with the same problem. We can't figure out why a higher-end retailer like Lumens would allow customers to have that frustrating experience.

A few issues but solid overall

All that aside, we still give Lumens a good score. There are on-trend designs for light fixtures here that you're not likely to see in some of the more big-box retailers we evaluated. We love that Lumens offers complimentary appointments with lighting experts, and their overall track record for customer service is positive. While we'll be keeping an eye on the in-stock-or-not situation, we're comfortable recommending Lumens as a worthwhile retailer for buying light fixtures.