The Best Limo Services

Wednesday, June 18th

2025 Limo Service Reviews

Executive Limousine

• Serves customers in Long Island/NYC with its own fleet
• Can help book partner services worldwide
• Rates include gratuity and tax
• Easy online quote request
• 24/7 customer service via phone
• Lots of 5-star reviews
• In business since 1996
• Licensed and insured member of the National Limousine Association

Executive Limousine of Long Island, New York, established in 1996, has grown to be a premier Ground Transportation Operator in the region. Staffed by local professionals with over 30 years of experience in the transportation industry, Executive Limousine is a fully licensed and insured member of the National Limousine Association, delivering top-tier service and reliability.

Personalized attention in New York

Executive Limousine operates its own fleet of vehicles in the greater Long Island/NYC area. Their selection includes the typical lineup of sedans, SUVs, stretch limos, party buses, and mini-buses. You can even see the team behind Executive Limousine right on the website, including driver photos. This is definitely a hands-on limo service, down to showing you the owner's photo and name (and, PS, he's the one typically responding to customer compliments and complaints online).

Great range of available limo types

We used a group of 5 travelers flying to Orlando (MCO) and looking for a nice ride from the airport to one of the Walt Disney World resorts as a test case across all of the limo services on our list. Executive Limousine did pretty well in terms of the variety of vehicle choices we could book:

• Full Size SUV
• 7- or 8-Passenger Lincoln Limo (black or white upon request)
• 8- or 13-Passenger Executive Sprinter
• 12-Passenger Limo Sprinter
• 12-Passenger Lincoln Navigator Stretch Limo
• 18-Passenger Party Bus
• 27- or 31-Passenger Mini Bus (but designated as New York State only)
• 30- or 32-Passenger Party Bus

Quote process can take some time

We requested a quote for our sample travel party, though we noticed some broken links on the "Thank you for your interest, we'll contact you shortly” page we got after we submitted our info. It took about 6 hours for the initial response to come through, but it still didn't have pricing attached. Finally, after replying to that email saying that we still needed pricing, we got another response within two hours from a specific customer support rep and a quote of $213.60 (the "all in” price including tax, tip, & tolls). It was one of the higher quotes we received, but comparable to many of Executive Limousine's rivals.

Glowing reviews

Although Executive Limousine has been in business since 1996, the Better Business Bureau hasn't issued them a rating. We're not unhappy about that, especially given that this limo service had zero complaints filed with the BBB. We are happy to see that Executive gets lots of love from riders. Averaging a very respectable 4.4-star average on Yelp, clients said that they've used this limo service for years and have always received incredible service, drivers are always on time (or even early), and more than once customers have said this is the best company they've ever used. High praise, indeed.

#1 choice for limo services

All of that adds up to Executive Limousine's first-place ranking on our list of limo services. We're confident that whether you use the company's local fleet in New York or you allow them to book your services elsewhere, you're going to come away feeling like you're in good hands.

All Points Limousine

• Based in the Boston area
• 8 vehicle styles in the local fleet
• Can help with limo bookings worldwide
• Quote comes via email
• Price quote includes the gratuity
• In business for over 10 years
• Rigorous "Duty of Care” standards

All Points Limousine is based in the Boston area, serving clients across much of that part of New England. They've been in business for more than 10 years, providing transportation for business travelers, prom-goers, wedding parties, and much more.

White glove service in the Boston area

When you use All Points Limousine within its local service area, you can trust that they will adhere rigorously to their "Duty of Care” standards. This includes hiring only chauffeurs who've undergone a comprehensive panel of personal and professional background checks, had rigorous safety and defensive driving training, and have been instructed on how to handle client confidentiality and customer service. The company also takes pride in running a well-maintained fleet, including late-model vehicles, to travel in the utmost of comfort.

Excellent local fleet

Within its local service area, All Points Limousine can do just about everything, from proms and weddings to student/athlete transportation, brewery tours, corporate travel, and more. There are a total of 8 vehicle styles in their own fleet: Mercedes Sprinter, Lincoln MKT, Chevrolet Suburban, White Stretch Limo, 14-Passenger Limo, White Mini Coach, 22-Passenger Coach Bus, and 31-Passenger Mini-Bus.

Plenty of vehicle options for booking worldwide

But, of course, your travels may take you well outside of the Boston/New England area. So, how did All Points Limousine do with the booking we used as a comparison across limo services? We asked for options for a family of 5 flying into Orlando, needing transportation to a Disney resort, booking about a month in advance. All Points had no problem providing options for our request, though they were missing the traditional stretch limos that some rival services offered. Here's what we were given to choose from:

• Luxury SUV
• Executive Sprinter
• Mini Coach
• Transit Van
• School Bus

Competitive quotes via email

You'll have to click on the "Send Me a Quote” button to find out what your ride will cost you: there's no instant price quote available. It took a little over an hour to get the quote via email ($210 for the ride we described earlier; the price included the gratuity) and we were able to complete the booking directly through that email. When you're ready to book your limo ride, you'll provide All Points Limousine with your flight info (if applicable), the number of suitcases and carry-on bags (also if applicable), and then you can also indicate if you'd like to pay extra for the driver to meet-and-greet you inside.

You can safely ignore the technical glitches

Just as an aside, the quote image came with some really off-kilter numbers (in the Cost Breakdown section, it showed a total cost of over $4000 and a gratuity of nearly $700, even though the trip total was still the $210 we were shown previously). We think it was just a glitch, because the $210 price carried all the way through to the checkout page. Their customer service team responded to our "What is going on?.” email within an hour and confirmed that indeed, it was just an error and the final cost was just $210.

Plenty of praise from customers over the years

While we didn't find a Better Business Bureau listing for All Points Limousine (not something to worry about), we were able to read through the testimonials posted to the company's website and on sites like Yelp and others. While the occasional client has had an issue over the last decade (yes, we found reviews going back more than 10 years), most reviews enthusiastically praise the service, the drivers, and the vehicles.

Excellent choice for limo services

We're happy to name All Points Limousine as our close second place winner among the limo services on our list. The company is reliable for both local and worldwide bookings, price quotes are comparable with most rivals, and the customer service team is responsive. Don't hesitate to reach out to All Points Limousine for your next luxurious ride.

Sunny's

• Has an in-house fleet of vehicles
• Can help book limo services with network partners worldwide
• Customer service available 24/7
• Gratuity included with price quote
• Can book rides and track car location via mobile app
• In business since 1995

Sunny's Worldwide Chauffeured Transportation, or simply Sunny's for short, has been in business since 1995. Headquartered in Virginia, the company is available for reservations worldwide, with an easy-to-use online quote system and agents standing by on the phone and via email 24/7.

Decent selection within its local fleet

If you're booking limo service directly from Sunny's (which we would presume to be offered in Virginia and surrounding areas), the in-house fleet has Sedans, SUVs, Sprinter Vans, Mini-Buses, and Coach Buses. But, since they can also help you get transportation throughout the world, the vehicles you can select will depend on the location.

Immediate online quotes available

When we requested a quote for our sample travel party (5 people landing in Orlando-MCO and needing transportation to a Disney resort), we were glad to get pricing immediately without having to wait for an email. The only option offered was a black SUV, priced at $228.50 (one of the most expensive quotes we received). The initial quote didn't specify if tips/tolls/fees were included, but we found in the Terms and Conditions that the "flat transfer rate” includes gratuity but not tolls, parking meet and greet, and so on. We happen to know that tolls are pretty common in the Orlando area, so we'd be double-checking to see if they're included after all.

You could try the app

Sunny's also offers mobile apps for both Apple and Android, allowing you to book limo services from virtually anywhere and to track the location of the vehicle. There were no reviews for the app in the Google Play Store, and just 5 ratings in the Apple App Store, but at least all of those were 5 stars.

Great reviews, especially from wedding parties

While we couldn't find a listing for Sunny's through the Better Business Bureau, we were happy to see that this limo service's Yelp reviews from 2023 onward are 5 stars. We can overlook older, lower ratings when we see an upward trend in service, and that's what we found for Sunny's. Also, we saw some great reviews on Wedding Wire, many from the last 12 months, that all gave this limo service a perfect 5-star score. Brides described impeccable timing over multiple trips, help with creating a schedule, shuttling wedding guests with a 56-passenger bus, and many other tricky details that Sunny's staff handled flawlessly.

Definitely worth considering for limo services

Overall, we give Sunny's Worldwide Chauffeured Transportation a very high rating and our recommendation as a limo service provider we'd feel comfortable hiring. We're really encouraged by the rave reviews from wedding parties who had complicated transportation needs that were handled beautifully, and we appreciate being able to get a quote online without a hassle (even if the price was higher than some rival services). Don't hesitate to see what Sunny's can do for you, the next time you're looking for limo service.

ECS Transportation Group

• Dallas-based local fleet
• Family- and woman-owned business
• Offers partner bookings in more than 600 cities worldwide
• 24/7 customer service
• In business since 1992

ECS Transportation Group began as a single-car operation in Dallas in 1992. This woman-owned, family-owned company now has an entire fleet of vehicles serving the Dallas area, including sedans, SUVs, sprinter vans, mini-buses, and coach buses. They can also help customers with transportation needs in over 600 cities worldwide.

Exceptional service in the Dallas area

If you're booking ECS' local service, you can count on having professional chauffeurs that have been thoroughly vetted, including ongoing background and drug checks. The vehicles are all late-model with "all the modern amenities”. That may include USB charging ports and 110V outlets, leather seating, and even built-in coolers with chilled bottled water. Of course, ECS can't guarantee that their partner services in other areas will have the same perks, but they work hard to ensure that any limo service they connect you with will live up to their own high standards.

Online quote system doesn't work well

However, the online booking process here could use some work. When we went to get a quote for our fictitious travel group flying into Orlando (MCO) and needing transportation to a WDW resort, the ECS quoting tool only gave two options: SUV and Executive Sprinter Van, and it said that the "rate will be sent upon confirming availability”. We were then asked to enter credit card info for a booking with $0.00 as the estimated price, but we were never given an actual quote. Then, we tried using the "Contact Us” form and the first time we got an error message; we had to enter everything a second time (which fortunately went through) and then wait for an email response.

Higher-than-average prices

Points to ECS: that response came within minutes, and was even CC'd to the head of the company. We were able to submit our travel party's details and get a quote via email a few hours later: the all-inclusive rate, which covers tolls and gratuity, was $282 for an SUV, and $352 for a sprinter. That was one of the highest quotes we received, unfortunately.

Clients love this limo service

In terms of reputation, ECS doesn't have thousands of reviews, but the ones we could find were almost always 5 stars. Those came from locals using the bus service for school field trips and leaving compliments via Yelp, from couples using ECS to book with partner companies all over the world and saying that they've all been high-quality limo services, and a 4.2-star average on Google spanning more than 60 reviews.

Worth paying extra for a good reputation

While we can't give ECS Transportation Group our highest rating because of the challenges we encountered getting a quote, this is still a limo service a worthy option. Customer feedback is very positive overall, we appreciated the responsiveness via email when the quote process broke down, and even though the quoted price was higher than we expected, it was still in the ballpark of what most rival services were charging. If you'd like working with a woman/family-owned business that will handle your limo needs personally, ECS Transportation Group is a good option.

Book-a-Limo

• Geared towards business travel
• Can get quote and book directly online, no waiting for an email
• Final price includes tax, tolls, tip, and other fees
• Can also book private jets
• In business for over 40 years

Book-a-Limo by ICS is the most unique limo service in our evaluation. Not only can you get the traditional ride to the hotel from major metro airports, but you can also get door-to-door service when flying into smaller ones... or you can even book a private jet to really get where you're going in style. The company has been helping individuals and companies get people where they need to be for over 40 years, particularly for business purposes like trade shows or conventions.

Many more vehicle choices than most limo services

How did Book-a-Limo do for our travel party, the 5 guests needing a ride to a Disney resort from the Orlando airport, that we used as a test case? We were given many more options than with most of the rival limo services we researched. Here's what Book-a-Limo gave us to choose from:

• Luxury SUV: $144
• 8- to 10-passenger van: $214
• Stretch limo (8-passenger): $225
• Sprinter van: $234
• Stretch limo (10-passenger): $235
• Minibus (22- to 28-passenger): $360
• Minibus (28- to 36-passenger): $415
• Motorcoach (56-passenger): $575

So, if our travel party somehow exploded to a group of 56, Book-a-Limo had it covered.

Initial price doesn't include all the fees

But, be aware that the quoted prices don't include fees, tax or gratuity. When we selected the vehicle we wanted for the Orlando limo service, there was a required $20.25 "baggage claim” fee even if we didn't come with any. That essentially broke down into a $15 "meet and greet” fee (for the driver to park and come meet our travel party by baggage claim, even if we didn't want that) and $5.25 in estimated parking fees. Then, on the next screen, there was a 20% gratuity automatically added, as well as a 4% fuel surcharge, a 9.9% STC fee, and $4 in tolls, bringing our grand total to $212.44 (after a 10% discount was also applied automatically for booking online). That's still a lower price than many quotes we received, but not by as much as we initially thought when we saw the $144.

Not a lot of reviews

And reputation? We noticed that the Better Business Bureau had given Book-a-Limo a "D-” for failing to respond to the 3 complaints filed there, but that's not exactly a pattern of bad experiences. We would have liked to see more reviews in the usual places (like Trustpilot or Yelp), but there were only a handful there as well. Perhaps because of Book-a-Limo's primary focus on enterprise-level travel, there just aren't many corporate planners coming back to leave a review for the service.

Good enough to reach out for a quote

We'll give Book-a-Limo a good rating overall. You'll probably need to look around if you specifically need something fun-and-crazy for a bachelorette party, for example, but this limo service should be able to meet basic needs like airport transfers (or even unique, higher-end ones like private jet transportation). We hope to see more feedback for Book-a-Limo in the future, but for now we'd call this company "just above average”.

Blacklane

• Can arrange rides worldwide
• Instant online booking process
• Competitive prices
• Free 15-min wait on non-airport rides, 60 minutes on airport pickups
• Lots of perks like complimentary bottled water and in-vehicle Wi-Fi
• In business since 2011

Founded in 2011 by Jens Wohltorf and Frank Steuer, Blacklane revolutionized ride booking and management with a focus on affordability, reliability, and efficiency. From its beginnings as a two-man operation in Germany, Blacklane has expanded into an international, award-winning team of over 300, with hubs in Singapore, Spain, the UAE, the UK, and the US. Collaborating with independent local chauffeur service providers worldwide, Blacklane enables global travelers to book rides through its technology platform. While Blacklane does not own or control the rides, it facilitates them by calculating prices based on vehicle class, distance, and drive time, earning a margin from its auction system where providers select the rides that suit them best.

Only acts as a middleman, doesn't own a fleet

Did you catch that? Let's spell it out a bit: Blacklane doesn't own any limousines, Sprinter vans, or any other vehicles. They're a middleman: they accept travelers' bookings and then providers in the areas bid for the business. (Think of it as a service similar to Expedia that connects customers with flights or hotels.) It's worth making that point really clearly, because most of the limo services on our list have a fleet somewhere, and then they network with other providers when out-of-area reservations come in.

Competitive, all-inclusive pricing

We were really impressed when we went to book a limo for our fictitious group of travelers: 5 passengers arriving in Orlando (MCO) and needing transportation to one of the Disney resorts. The online quote system didn't initially ask us to specify the number of passengers, so we were able to see all vehicle classes available for that request: Business (3 passengers), Business Van/SUV (5 passengers), First Class (3 passengers), and Sprinter (12 passengers). Business Van/SUV Class was what our group needed, and we were really happy to see the quote without having to input our contact info first: $172.25, which included all tolls, fees, and VAT. (It didn't specifically say that the gratuity was part of that quote, but the easy-to-use help button on the Blacklane site helped us determine that yes, the gratuity is included.)

Great amenities

That quote was already attractive, but the perks offered across all classes of Blacklane limos was even more so: free 60 minutes of wait time on airport pickups, meet and greet (many rivals charge extra to come into the airport for you), complimentary bottle of water and in-vehicle Wi-Fi, tissues and hand sanitizer, and access to Android and iPhone chargers.

No payment required until ride is complete

If you like the quote, you'll continue by entering your flight information (if applicable), the name for the sign the chauffeur will be holding (also if applicable), and any special instructions for the driver. Next, you'll create a Blacklane account and enter your preferred payment method to hold the reservation; you won't be charged until the ride is finished.

Reliability is only so-so

You won't find a Better Business Bureau listing for Blacklane because the limo company is based in Germany. We turned to Trustpilot to see what people around the globe had to say about the service, and the feedback was pretty mixed. Across more than 4600 ratings, Blacklane only earned a 3.6-star average: 71% of reviewers gave the company a perfect 5-star score, but nearly 20% rated it with just 1 star. It seems that you're really dependent on who Blacklane contracts in the area where you're traveling, and you're likely either going to be totally satisfied or utterly left in the lurch. But, we found too many rants saying that the Blacklane driver canceled the booking last-minute, and the limo company didn't do anything to make alternate arrangements. Those people were often left scrambling for an Uber or a taxi (which was immediately available and turned out to be cheaper anyway).

Bargain pricing, but have a backup option on standby

We give Blacklane an above-average rating of our own. The pricing here was really compelling, along with the ride perks we didn't necessarily see listed out by rival limo services. If you get matched up with a Blacklane partner that provides exceptional service, you'll probably give this company a 5-star rating like many others did. But, the fact that you are at the mercy of the service that picks you up is a downside, and you'll have to be willing to take a chance if you book through Blacklane. Best advice? Book through Blacklane if you get a quote you just can't pass up, but have a backup plan ready to go if your limo doesn't show up.

Carey

• Can book services in more than 1000 cities worldwide
• Can use mobile app to book rides, see driver photo, and track location in real time
• 24/7 support
• In business for over 100 years

Carey International, founded in 1921, is one of the oldest and most established names in the chauffeured transportation industry. The company began as a small fleet of cars in New York City, providing premium transportation services to an elite clientele. Over the decades, Carey expanded its operations and reputation, becoming synonymous with luxury and professionalism in ground transportation.

Book transportation worldwide

Carey can help you book limo services in over 1000 cities around the globe. They offer 24/7 support to help you get where you need to go, regardless of which partner they use to provide your transportation. Carey refers to the vehicles in its fleet, but we're not sure which locations have the limos they describe:

• Executive Sedan
• Luxury Sedan
• Stretch Limo (6, 8, or 10 passengers)
• SUV
• Luggage Van (no passengers)
• Luxury Van
• Executive Van
• Limo Bus
• Luxury MPV (UK bookings)
• Mini-Bus
• Motor Coach

From what we can tell, availability will depend on where you're booking limo services and which vehicles that partner has.

Most expensive limo service on our list

Carey came in as the most expensive of all of the limo services on our list. When we asked for a quote for a party of 5 flying into Orlando (MCO) and needing transportation to one of the Disney resorts (a drive of maybe 30 minutes), we were only given one option: a SUV for $336.20. While we appreciated not having to wait for an email to get a quote, we probably wouldn't have booked that limo service on cost alone, since it was $100 to $200 more expensive than most rivals' quotes. Wondering if that was really the best they could do, we reran the quote from the beginning. Lo and behold, we were also offered an Executive Sedan for $204.80... but that wouldn't carry the 5-passenger group we had specified. Back to the drawing board.

Reputation is hit-or-miss

Carey's reputation can be a little hard to pin down as well. Looking for a listing from the Better Business Bureau, we found several locations but nothing designated as a headquarters. Most of the reviews we found online (via Yelp, Tripadvisor, and so forth) were dependent on the specific office; most rating averages were in the 3-star range. Finally, we looked at the reputation in the two app stores, since Carey's app lets you book rides on your phone, see a photo of your driver, and track the vehicle's location in real time. Even those were mixed: iOS users gave the Carey app an impressive 4.6-star average across 700+ reviews, while Android users' feedback only spanned 44 reviews and gave Carey a 2.6-star average. On both platforms, unfortunately, the more recent reviews complain that the app doesn't work very consistently for booking or tracking limo services.

Good but not great

Still, we give Carey a "good enough” rating. We wish they came in more competitively with pricing, and that they offered more information on their website about how they operate. But, we didn't find a long list of complaints from Carey clients, either, which puts this limo service above some of its competitors in our evaluation. You may want to get a few quotes from Carey's rivals first, then see if they're willing to meet or beat those prices. It could be worth it to get your limo service from a company that's been around for more than a hundred years.

Limos

• Can arrange rides worldwide
• Instant online booking process
• Extremely competitive pricing
• In business since 1998

Limos calls itself a "worldwide aggregator” that can help you find the best deals on limo services. It works pretty much like most comparable online platforms for travel: when you use Kayak for flights or Booking for hotels, for example, they're connecting you with partners who then provide the service. Limos doesn't own its own fleet of vehicles, but rather matches you up with companies who can offer the ride you're looking for.

You might be offered a discount

As we went to enter our ride quote request, we saw that somehow we had received a 20% discount on our order (which led to a very pressure-filled 10-minute countdown when we got to the reservation confirmation screen, before it expired). We also got a pop-up discount offer of a 10% savings if we gave Limos our email address. We weren't excited to see that it meant we'd be agreeing "to receive marketing emails from Limos and its partners”, but it's up to you if the discount is worth it.

Look at the provider ratings and other filters

Because Limos works as a referral platform, you've got a helpful way to sort through the options: just look at the star rating underneath the vehicle type, because it'll give you a hint as to how other riders have rated that particular operator (designated by "Op ID”, but Limos doesn't let you know the name of the provider). You can even use the filters to sort out the vehicle types you prefer, luggage capacity, lowest price, and so forth; otherwise, you'll be scrolling through a bunch of limos and providers that start to all blend together.

Biggest bargain on our list

We used a fictitious travel party of 5 landing at the airport in Orlando (MCO) and going to one of the Walt Disney World resorts to see what Limos could come up with. We were impressed that the very first quote was just $83 for a Chevrolet Suburban, through an operator with an average of more than 4 stars. It was even more impressive to get to the checkout page and see that the price would include all fees and tips. While we would have liked to be able to see the reviews that led to that high average or any other details about the pickup, Limos was pretty tight-lipped in that regard. But for $83 on a ride that rivals were charging $140 to $250 for, we'll take a little mystery. (Especially when the description says that the ride comes with free bottled water and WiFi...)

Pay attention to cancellation details

But, here's another bit of fine print: if we didn't add Trip Assurance for $8.30 (still a bargain), our limo booking would be non-refundable, but transferable for ride credit used within 6 months. Otherwise, we would be able to get a full refund if canceled at least a week in advance. Any cancellations on bookings through Limos are non-refundable within a week of the scheduled ride; the only exceptions are flight cancellations with corresponding documentation.

Reputation isn't consistently positive

Limos has a "B-” rating from the Better Business Bureau, a huge improvement over the "F” grade they had the last time we evaluated this limo service. There were only 3 complaints filed with the BBB against Limos in the last 3 years, and none in the most recent 12-month period. So far, so good, but we didn't find a ton of recent reviews for this limo service. There were nearly 2000 "recent rider reviews” on the Limos website, but the most "current” was back in December 2020. On Trustpilot, the reviews left a few months prior to this evaluation were all 5 stars, but the ones from 2023 and prior were mostly 1-star rants about limos that didn't show up, cars that showed up with sketchy drivers and Limos couldn't confirm that it was their assigned chauffeur, and so on.

Other limo services are doing it better

It would be one thing if Limos had tons of recent reviews that were a mixed bag: we understand that when you work as a referral service, sometimes "your” people on the ground drop the ball. But with hardly any feedback from customers in the last year, and so many previous reviews from unhappy riders, we can't give Limos anything higher. There are other limo services on our list who also refer you to partner companies, but they take great pride in making sure that you're still in good hands when they hand off your business. Look at the options higher on our list for any limo services you need in the future, because Limos isn't doing a fantastic job across the board.

Nationwide Chauffeured Services

• Local fleet in DC area
• Local fleet rides include amenities like water/ice, candy, newspapers
• Can book services worldwide
• Quote comes via email
• In business for over 20 years

Nationwide Chauffeured Services has been serving the DMV area for more than 22 years. The company can help you book a limo ride anywhere you need worldwide. However, this is one of our least favorite options among limo services. Read on to see why.

Attractive selection of limo types

Although Nationwide is pretty quiet about their local services, it seems that their personal fleet operates out of the greater Washington DC area. Vehicles on offer there include:

• Lincoln Continental sedan
• Lincoln MKT sedan
• Escalade SUV
• GMC SUV
• Mercedes-Benz S-550 sedan
• Lincoln limo
• MKT limo
• Ford Excursion limo
• Hummer limo
• 13-passenger van
• Mercedes Sprinter
• 32-passenger party bus
• Mega-40 party bus
• 20- to 28-passenger minibus
• Executive minibus
• Motor coach

Your DMV-metro area ride could include some pretty nice amenities, like bottled water and/or ice, candies, and the daily newspaper.

Your quote comes via email

You can request a quote online, but be aware that you'll be waiting for an email to get the pricing. It took about 12 hours to get our quote for the travel party we used, a group of 5 needing a ride from the Orlando airport (MCO) to one of the Disney resorts. We were given a quote that initially had us pretty excited, because at $175 it was much cheaper than most of Nationwide Chauffeured's rivals. However, when we replied to ask if the gratuity was included (as it tends to be with competitors), the answer was "no”. So, factor in a 10-20% tip and the quote we got here wasn't so competitive anymore.

Website is off-putting

We also weren't super impressed by the website itself. There were typos and strangely-worded parts, like "Select Resveration Option” "Our Staff will provide you the Best Customer Service you only Deserve”. The site also had a copyright date that was several years in the past, making it look like it's not the highest priority here. (Fortunately, we found social media posts from the weeks just prior to this evaluation, so we took that as further confirmation that they're still in business.)

Past customers are really unhappy

The less-than-impressive website also impacted our trust in this limo service when we realized that we couldn't verify the Google reviews that are proudly posted in an image (not a link) there. We have no idea how long ago they might have been written, but it definitely doesn't seem recent. Continuing with our look into the company's reputation, Nationwide Chauffeured Services has a "B-” grade from the Better Business Bureau, though it was for not responding to the only complaint filed with the BBB. Then, on Yelp, this limo service averaged just 3 stars across 83 reviews; the most recent was May 2023, and all reviews from 2021 onward are just 1 or 2 stars. "Scam” and "not an honest business” are just two of the less-than-encouraging ways that we saw people describing their poor experience using Nationwide Chauffeured for limo services.

Not a limo service we'd use

Nationwide Chauffeured Services just doesn't have anything to offer that you won't find elsewhere at a better price and more reliably. From the less-than-professional website to the inconvenient quote process, the company fails to impress. And, with such negative customer reviews, this limo service earns one of our lower ratings. You've got better options than Nationwide Chauffeured Services higher up on our list.

Carmel Limo

• Based in the Tri-State Area of NY-NJ-CT
• Can make bookings worldwide
• Can book directly through the website
• Bookings can earn miles/points with select airlines
• In business for over 35 years

Carmel Limo has provided transportation in New York City for over 35 years. Over time, they expanded their services to include partner relationships across the globe, and you can even earn airline rewards points with every ride you book (just check the site to see which airlines are included).

Well-appointed fleet for NY-NJ-CT

If you're using Carmel Limo in their primary service area (NY/NJ/CT), you'll have a full range of vehicles to choose from. Those include full-size 4-door sedans, stretch limos, passenger vans, sprinters, minivans, luxury sedans, SUVs, and passenger buses with capacities ranging from 24-40 riders. Of course, if you're booking a ride outside of that area, your vehicle selection will depend on Carmel Limo's partners in those locations.

Book local or worldwide

Wherever you're headed, the online quote process is pretty easy to use. You can tell that Carmel Limo is based in the Tri-State Area of NY-NJ-CT because it's the first option in the dropdown list, but you can easily click over to another city, to the Worldwide tab for adventures further afield, or to By Airport if that's what makes the most sense for you.

Online booking requires a few extra details

We plugged in our sample traveler profile that we used across the limo services in our review: a group of 5 flying into Orlando (MCO), needing transportation to one of the Disney World resorts. It required us to enter our travel details (something that we didn't always see with competitor sites) and to provide the street address for the resort (many rival sites were able to populate that info as we started typing the name). It earned Carmel Limo some points that we were told exactly what type of car was available and that we were able to book it right away; no need to wait for a quote via email or a phone call from a representative.

You may not have many limos to choose from

But, we were disappointed in the vehicle selection. Carmel Limo's only offer was an SUV for $96. There was no option for a stretch limo or any other kind of style upgrade. They also declined to tell us any other details: leather seats? Late model year? Riders evidently just have to wait and see what rolls up to pick them up. But, at that price, it's understandable if you're tempted: most rivals' quotes were in the neighborhood of $200.

Reputation has tanked

However, we'd advise against rolling the dice in that way: Carmel Limo's reputation has taken a nosedive since our last evaluation of the service. Not only does the company now have a "D-” rating from the Better Business Bureau, with 32 complaints filed in the last three years (and 6 of those got zero response from Carmel), but their ratings in many other places are almost always below average. Ratings on the BBB? 1.5/5 across 34 reviews (and those are separate from the complaints). Tripadvisor? 2.5/5 spanning 1690 reviews. Trustpilot? 2.3/5 from 115 reviews. Words that stand out in the complaints across all of those platforms include "nightmare”, "worst service”, and "avoid at all costs”. People describe being yelled at by drivers, pressured into giving a tip even after a scary ride, and not reaching US-based customer service representatives when calling Carmel Limo's toll-free number for help. And that's assuming that your ride even shows up: we spotted more than one rant from travelers left stranded despite having paid a pretty penny well in advance.

From "almost first” to "worst”

That all adds up to Carmel's drop from our #2 limo service all the way to the bottom of our list. You'd honestly do better with an Uber or Lyft ride than taking a chance on Carmel Limo. But, if you still need something a little more stylish, jump over to Carmel's higher-ranking rivals on our list of limo services.