What is the Best Online Lobster Store? If you're craving the sweet, succulent taste of fresh Maine lobster but don't live near the coast, online lobster delivery services can bring the ocean's bounty right to your door.
Best Option
Founded in 2009 by third-generation lobsterman Luke Holden, Luke's Lobster has grown from a humble NYC lobster roll shack to a vertically-integrated seafood powerhouse with locations across the US, Japan, and Singapore. You'll find their sustainably sourced Maine lobster in their shacks, grocery stores, and through their online market - all while maintaining their family business values. Looking for the full sea-to-table experience? Luke's handles everything from buying directly from trusted fishermen to final preparation, ensuring quality at every step.
Serious about sustainability
You might wonder how committed Luke's Lobster really is to sustainability - and the answer is "very". As a certified B Corporation since 2017, Luke's Lobster doesn't just talk the talk - they meet strict standards for environmental and social responsibility across their operations. Their sustainability initiatives are comprehensive: they use 100% renewable energy, have implemented solar power in Maine, and constantly work to reduce their carbon footprint (which they're transparent about - you can actually check out their detailed assessment online). Beyond their own operations, Luke's has created the Lift All Boats program to mentor new lobstermen, partners with the Island Institute to strengthen coastal communities, and works with the Maine Coast Fishermen's Association to promote sustainable fishing practices. They even help feed food-insecure communities through their partnership with the Fishermen Feeding Mainers program (talk about catching two fish with one hook).
Lobster-focused menu keeps it simple
You'll find Luke's Lobster focuses exclusively on what they do best: lobster and lobster-based products. Their online menu features classic preparations like lobster rolls, clam chowder, lobster bisque, and lobster mac and cheese. While you won't find other seafood options like oysters or shrimp here, the specialized approach allows them to perfect their lobster offerings. Their lobster roll kits range from $184 to $239, with options like the classic roll and chowder combo ($200) or a delightful Maine-inspired pairing of lobster rolls with blueberry pie ($184). If you're looking for the raw ingredients, Luke's offers both lobster tails and meat (priced between $144 and $174, depending on weight) as well as live lobster options.
Get your lobster from a TikTok sensation
Want to know exactly where your lobster comes from? Luke's partners with Jacob Knowles, who you may recognize as the fifth-generation lobsterman and TikTok sensation with 3.3 million followers. He makes educational videos about sustainable fishing practices, the most viral of which involve v-notching breeding lobsters, then throwing them back "with a snack for the road" - a sardine pinched between their claws. Luke's offers a special 4-pack of live Maine lobsters (1.25-1.5 lbs each) caught by Knowles himself for $220, complete with signed bibs and free shipping. You can even add shell crackers for an extra $5. That breaks down to about $55 per lobster, which is fairly competitive. Quantities of 2, 6, 8, or 12 live lobsters are also available for around the same price (just not with the celebrity-signed bibs).
A loyalty program that rewards you with free lobster
You'll earn points in Luke's Lobster's "Lobstah Loyalty Club" for every dollar you spend in their online market, plus bonus points for things like signing up for their newsletter or referring friends. The program is free to join, and once you're in, you can access your rewards panel right in the bottom right corner of the website. Your points can be redeemed for discounts, free shipping, or even free items (and if you're anything like us, you're already calculating how many points you need for that free lobster roll).
Corporate gifting options
Looking to treat your whole office? Luke's corporate gifting program lets you send lobster roll kits and other seafood treats to employees or clients across all 50 states - perfect for virtual team building or when you want to make a memorable impression (because let's face it, nobody remembers another company-branded pen set).
Free shipping on all orders
Luke's Lobster offers an excellent shipping policy with free overnight UPS delivery on all orders - no minimum purchase required (though there is a $65 order minimum overall). They ship to all 50 states and DC, though live lobsters can't be sent to Hawaii due to regulations.
Flexible delivery planning
You can choose your delivery date during checkout, with packages arriving by 9 PM local time. For frozen items, plan ahead - they recommend scheduling delivery 2-3 days before your occasion since items need 16-24 hours to thaw. Live lobsters should be cooked within 24 hours of arrival, so schedule those deliveries for the day before or day of cooking. By the way - Luke's is one of very few lobster stores that provides Saturday delivery at no extra charge.
Eco-conscious shipping with smart packaging
Luke's Lobster uses carbon-neutral shipping through UPS, offsetting 100% of greenhouse gas emissions. They've thought through the details too - their gel ice packs are non-toxic, and even if they leak (which occasionally happens), it only touches the non-edible shell, so your lobsters are still perfectly safe to eat.
Refunds offered if there are issues with your order
If you have any issues with your lobster order from Luke's, you can get in touch with their customer support via email. They can't accept returns, but they'll send you a replacement or issue a refund if they were at fault.
Luke's Lobster knocks it out of the park with customer satisfaction
Cumulatively, Luke's lobster products have been reviewed over 3,000 times and have earned a near-perfect 4.8-star rating. Customers say the lobster is "fabulous", especially when cooked according to the recipes provided on Luke's website. Package tracking is said to be easy, customer service is eager to help when questions arise, and repeat customers say they wouldn't take their business anywhere else when they have a craving for fresh Maine lobster.
Luke's Lobster is a sea-to-table success story worth your attention
Should you give Luke's Lobster a try? If you're looking for sustainably sourced Maine lobster from a company that cares about both quality and environmental impact, the answer is a resounding "yes". Their vertically-integrated approach - handling everything from dock to doorstep - ensures you're getting the freshest lobster possible, while their B Corp certification backs up their commitment to sustainability. While their menu focuses primarily on lobster products, they excel at what they do best. With free carbon-neutral shipping, flexible delivery planning, and a rewarding loyalty program, Luke's Lobster makes it easy to enjoy authentic Maine lobster right at home. They earn our first-place spot.
Great
LobsterAnywhere has been delivering premium seafood across the US for over 30 years. You'll find everything from live Maine lobsters pulled straight from the boats to pre-cooked lobster meat and authentic New England fare (their chowder is the real deal) - all shipped directly to your door. They work directly with local fishermen and use sophisticated holding systems to ensure maximum freshness (unlike those sad supermarket lobsters that haven't seen the sea in weeks). As a wholesaler serving both high-end restaurants and home cooks, LobsterAnywhere is able to offer competitive prices while maintaining exceptional quality.
A charming, user-friendly website design
You'll find LobsterAnywhere's website delightfully nautical, with hand-drawn illustrations that give it a whimsical seafaring charm. Each product page overflows with helpful information about selection, storage, and preparation - perhaps even too much information, but you can tell these folks are truly passionate about their lobsters.
An impressive range of fresh and prepared seafood items
Whether you're looking to host an impressive dinner party or simply treat yourself to some premium seafood, LobsterAnywhere offers everything from live Maine lobsters (1.25 to 5-6 lbs, $46 to $179) to prepared specialties. Their Lazy Man Lobster Dinner ($188) pairs fresh lobster tails with tender filet mignons, while the Kennebunkport Surf & Turf ($249) elevates the experience with colossal shrimp cocktail and elegant table settings. Beyond lobster, you'll find fresh shrimp, sea scallops, chowders, and bisques - all beautifully presented and thoughtfully categorized for easy shopping.
LobsterAnywhere's gift options make special occasions even more special
Whether you're celebrating a milestone or just want to treat someone special, LobsterAnywhere offers both physical and digital gift cards that arrive in style. Physical cards are shipped free via first class mail (though you'll want to order early during holiday seasons), while e-certificates provide instant delivery - perfect for those last-minute gifting scenarios. You'll make quite the impression either way, as recipients get to experience the thrill twice: once when receiving the certificate, and again when their fresh Maine lobster arrives.
A rewards program that makes every purchase more rewarding
Shopping for lobster just got even more appealing with LobsterAnywhere's Sand Dollar rewards program. You'll earn 100 Sand Dollars for every dollar spent, plus a 15,000-point bonus just for registering (that's like getting $6 just for signing up). These points can be redeemed at checkout, with values ranging from $2 for 5,000 points to $10 for 25,000 points. Once you create an account, you'll enjoy perks like one-click ordering and a saved address book for easy gift-sending. Plus, you'll get access to their Lobster Tales newsletter, packed with original recipes and New England cooking tips. Managing your account, tracking orders, and viewing your Sand Dollars balance is straightforward through the user-friendly dashboard.
Shipping cost dependent on order total
Wondering about shipping costs and timeframes for your lobster order from LobsterAnywhere? You'll get free shipping on most dinner gift packages and a few select (non-live) lobster products (which can all be found in the "free shipping" collection), while all other orders use FedEx with rates based on your total order amount. For orders under $25, expect to pay $29 to $49 depending on speed, while larger orders over $300 are charged 14%-16% of the total (with a $19 Saturday surcharge). You can choose from several delivery speeds: 2-day shipping, next-day by 7 PM, priority overnight by 10:30 AM, or Saturday delivery by 1 PM for most areas.
Choose your delivery date in advance
Your lobsters will arrive alive and in style - packed in reusable insulated containers with chilled gel packs, seawater-soaked newspaper, and fresh seaweed to keep them moist and cold. Deliveries run Tuesday through Saturday, with tracking numbers provided via email. You can even schedule future delivery dates using their shipping calendar at checkout. Just note that weather conditions can impact delivery times, and they don't deliver on major holidays - though you can order the day before and store your lobster in the fridge until you're ready to cook.
A straightforward satisfaction guarantee with some important caveats
LobsterAnywhere has offered a satisfaction guarantee since 1999, promising that your seafood will arrive chilled and in good condition. However, you'll need to act fast if there's an issue - all claims must be made on the day of delivery. While they say they'll "do whatever it takes to make it right," they won't cover problems caused by incorrect addresses, weather delays, or improper storage.
Returns aren't an option, but that's just the nature of fresh seafood
Given that we're dealing with perishable seafood, returns aren't accepted (which makes perfect sense - would you want to eat a lobster that someone tried to return?). For orders over $500, you'll need an adult signature upon delivery. If you're sending lobster as a gift, make sure your recipient knows it's coming, since packages are typically left without requiring a signature to prevent spoilage from return trips to the delivery terminal.
No third-party reviews, but their own are trustworthy
So far, everything we've seen from LobsterAnywhere meets or exceeds our expectations. But what do their customers think? This is where we have to make some allowances. A link on their website directs us to Google Reviews to read "thousands" of 5-star ratings, but the page no longer appears (which seems like a fault of Google's, not LobsterAnywhere's). We also found nothing on the Trustpilot listing associated with LobsterAnywhere. Typically, the mechanism for amassing those thousands of independently-verified customer reviews that we look for would be an automated email sent to the customer directing them to a third-party review site - and it seems like LobsterAnywhere is simply directing this traffic back to their own website under the relevant product listings. All this to say that you'll find thousands of 5-star customer reviews, but they're on LobsterAnywhere's own website. Because of how well this lobster store performs in every other area, and because there are the occasional 1-3 star reviews among the 5 star reviews (indicating that they're not suppressing negative feedback), we're confident that these reviews can be treated as legitimate.
Great lobster, great service
LobsterAnywhere's customers say their lobsters arrive "alive and kicking", "exactly as promised", and weighing as much (or more) as was advertised. As far as lobster-related products, it seems you also can't go wrong with their lobster bisque, lobster ravioli, or lobster rolls. Should you run into any issues during or after placing your order, LobsterAnywhere's customer service team can be trusted to leap into action to make things right. Also, people praise how nicely their lobsters and other seafood items were packaged - LobsterAnywhere goes out of their way to make sure everything they send out would make you look good if it were to be sent as a gift, whether to your dad or an important client.
LobsterAnywhere earns its spot as our #2 pick for lobster delivery
Looking for premium Maine lobster with presentation that will wow your guests and giftees alike? LobsterAnywhere offers an impressive combination of quality and competitive pricing that makes them our second-place choice. With over 30 years of experience and direct partnerships with local fishermen, they deliver consistently fresh seafood (their sophisticated holding systems put those sad supermarket tanks to shame). While their prices start at $46 for a 1.25-pound live Maine lobster, you're getting restaurant-quality seafood with extraordinarily thoughtful packaging - perfect whether you're treating yourself or sending a gift. The Sand Dollar rewards program adds extra value, though we'd love to see more third-party reviews to back up their excellent reputation. For special occasions or when you want to impress, LobsterAnywhere's attention to detail and reliable delivery make them an excellent choice.
Very Good
Founded in 1972 by Logan Clarke, Lobsters Online has grown from a small fish shanty in Cape Cod to a major international seafood distributor - and they proudly ship all around the globe (including China). With headquarters in Massachusetts and additional facilities in Maine and Canada, they maintain an impressive storage capacity of up to 2 million pounds of lobster annually.
Sustainability partnerships, but few specific commitments
While Lobsters Online doesn't make explicit sustainability claims on their website, you can gauge their commitment through their partnerships with major industry organizations like the Massachusetts Lobstermen's Association and adherence to both US and Canadian Lobster Fishery Conservation Codes of Conduct - but beyond that, there's little transparency about their specific environmental practices. (We'd love to see more detailed information about their sustainability initiatives.)
Everything from chix to jumbos at great prices
Want live lobsters? You can choose from modest 1-pounders at $20 all the way up to impressive 5-pound specimens for $100. Among our top-rated lobster stores, Lobsters Online has some of the best prices on live lobsters before shipping fees. If you're planning a lobster feast, consider Lobsters Online's Boat Run Box to make sure there's enough to go around - filled with an assortment of live lobsters up to 3 pounds each, this box is available in sizes ranging from 15 lbs ($239) to 30 lbs ($479).
Pre-prepared options for every occasion
If you prefer your lobster ready to eat, Lobsters Online offers everything from single tails (7-8 oz for $29) to fresh meat by the pound ($93). Their dinner packages scale beautifully - feed two people for $199 or host a feast for six at $429. Looking for something different? Try their lobster roll kit with two pounds of fresh meat for $189.
Beyond lobster: A full seafood selection
Round out your order with their impressive variety of seafood offerings. You'll find local delicacies like Cape Cod oysters, sea scallops from nearby waters, and PEI mussels. Don't forget to check out their prepared items like chowder, stuffed quahogs, and house-smoked fish.
Next-day shipping keeps your lobsters fresh
You can expect your lobsters to arrive fresh at your doorstep with Lobsters Online's overnight shipping service. (If your lobster seems a bit sluggish upon arrival, don't worry - that tail curl when cooking is your signal that all is well.) All retail orders ship next day Tuesday through Saturday (excluding holidays) when placed by 2:30 PM EST. While someone should ideally be home to receive the package, signature requirements have been waived - though the company won't be responsible for unattended deliveries. During holiday seasons, expect possible variations in cutoff times and delivery schedules.
Shipping insurance available
Concerned about shipping mishaps? Lobsters Online offers an $11 "travel insurance" that protects your order from delivery delays, damaged packages, and weather issues. If something goes wrong, you'll get a full refund - though reshipments aren't guaranteed. Standard shipping costs are calculated at checkout, with an $8 surcharge for Saturday delivery where available. Unfortunately, it doesn't seem like there's any possibility of free shipping. When we calculated the cost for overnight live lobster delivery, we were looking at a fee of around $65.
Clear-cut refund policies
If there's an issue with your order, you must report it on delivery day with photos and your order details. (But once it's cooked, it's yours. No "the dog ate my lobster" excuses here.) Approved refunds are processed within 15 days, and full refunds are available if you cancel before shipping.
Hundreds of 5-star reviews
Lobsters Online has been reviewed over 600 times by happy customers, earning a 4.6-star average rating. Customer service is described as "terrific", and delivery as timely - whether Lobsters Online's customers live in Idaho or out in the desert, they all receive fresh, live lobster as promised. About the quality of the lobster, one reviewer writes, "Lobster was sweet and easy. Could not have picked out two better lobsters if I was on the dock!"
A reliable choice, but shipping costs eat into the savings
While Lobsters Online offers some of the most competitive prices we've seen for live lobsters, the hefty $65 overnight shipping fee negates much of those savings. Still, you're getting excellent quality lobster from a well-established company with decades of experience. If you're planning a large order or special event, Lobsters Online is worth considering, particularly for their bulk deals and impressive variety of seafood options. However, for smaller orders, you might find better overall value with other vendors who offer free shipping thresholds.
Good
The Lobster Guy (featured on Discovery Channel's Deadliest Catch) is a family-owned powerhouse delivering fresh Maine lobsters and seafood nationwide. They started by shipping lobsters as a favor to West Coast friends in the 1990s, and the word-of-mouth praise was so strong they turned it into a thriving business.
The Lobster Guy takes sustainability seriously
Under Captain Tim Handrigan's leadership, The Lobster Guy maintains strict sustainable fishing practices that include "V-notching" female egg-bearing lobsters to protect breeding stock and installing escape vents in their traps for juvenile lobsters. If you're wondering whether The Lobster Guy's sustainability claims hold water, they do - the company has earned Marine Stewardship Council (MSC) certification. This globally recognized certification, combined with their adherence to federal size limits and their practice of releasing the "last keeper" of each trip, shows they're serious about preserving Maine's lobster population for future generations.
Website has improved, but navigation could still be better
Getting around The Lobster Guy's website is pretty straightforward. You'll find products divided into the following categories:
While it seems like the website has seen some updates since the last time we reviewed them (gone are the distracting banners and mismatched fonts), they're still lacking basic tools like sorting and filtering, which makes it take longer to find the lobster and other seafood products that will fit your budget.
Popular bundles combine value with free shipping
Looking for the perfect seafood feast? The Lobster Guy offers several enticing bundles that include free shipping. Their Maine Lobster Roll kit ($118) gives you everything you need to make four authentic rolls at home, while their Classic Lobster and Shellfish Dinner for Two ($130) combines fresh lobsters with chowder and shellfish. For a complete New England experience, try their Lobster Clambake for Two ($160) which includes extras like sausage-wrapped flounder and all the traditional fixings. (Customer reviews on these product listings rave about both the quality and presentation - one happy customer's dad was still talking about his birthday dinner two months later.)
Live Maine Lobster pricing fits most budgets
If you're interested in just the star of the show, The Lobster Guy's live Maine lobsters are available in a range of sizes. Prices start at just $19.99 for a 1.25-pound lobster and go up to $103 for an impressive 5-5.5-pound specimen. (Perfect for everything from an intimate dinner for two to a show-stopping centerpiece at your next gathering.)
A price guarantee with teeth
The Lobster Guy stands behind their claim of having the lowest web prices for lobsters, and they're not afraid to back it up - with one exception. They won't match prices from companies that don't guarantee live, hard-shell delivery. They can offer these competitive rates by passing along their FedEx shipping discounts and catching lobsters from their own boats.
Saturday delivery needs to be specifically requested
The Lobster Guy ships Monday through Thursday for next-day delivery Tuesday through Friday. However, you can't get deliveries on Sundays, Mondays, or holidays. Saturday delivery is possible in many areas for an extra $10 FedEx charge, but you'll need to call The Lobster Guy's customer service to confirm availability for your location.
Weather could delay your order
You can select your lobster delivery date up to 30 days in the future, though if you're doing things more last-minute, you'll need to place your order by 7 PM EST the day before your desired delivery date. Know that The Lobster Guy takes weather seriously - they monitor conditions carefully and may delay shipments if there's a risk to your order. (Not exactly what you might be used to with Prime 2-day shipping, but hey, these are live lobsters.) Once your order ships, you'll receive tracking information via email between 4-5 PM EST, and you can monitor your delivery using their website's tracking tool. Your package will arrive in a styrofoam-lined box with frozen gel packs, and optional shipping insurance is available at checkout.
The fine print on delivery
You'll need a signature for orders over $500, business deliveries, and possibly for apartment complexes. Weather delays fall under the "Act of God" clause - no refunds there, but if the package is still cold, your lobsters are good to go. Get your address right the first time, as corrections will cost you $24 and may delay delivery.
No free shipping threshold
Shipping charges are based on package weight and delivery distance. It's worth noting that there's no free shipping threshold - a drawback if your main criteria is overall price - but you can get free shipping on a few select products that can be found in their "Free Shipping Specials" section.
Strict but fair return policies
You obviously can't return lobsters or other perishable seafood items, but non-perishable items like merchandise can be sent back (with prior approval and a 10% restocking fee). If there's an issue with your order, you must report it within 4 hours of delivery with photos of any damage. (Reasonable, considering we're dealing with live seafood here.)
Mixed reviews across platforms
While The Lobster Guy maintains a respectable 4.5-star rating on Google Reviews and an "A+" Better Business Bureau rating with only 5 complaints in three years, their Trustpilot score tells a different story - just 2.8 stars from 31 reviews, split almost evenly between 5-star and 1-star experiences. While the core product quality seems consistent, with customers praising the taste and freshness of their lobsters when they arrive properly, when things go wrong with The Lobster Guy, they tend to go spectacularly wrong.
Special occasions gone wrong
One particularly heartbreaking review detailed a failed delivery for a terminal cancer patient's special request, while another customer's Christmas Eve delivery never arrived. Even smaller mishaps, like a forgotten birthday cake or partially thawed lobster tails, reveal a concerning pattern in how the company handles service recovery - often offering minimal solutions that don't acknowledge the emotional impact of a ruined special occasion (because let's be honest, nobody orders live lobster delivery for a casual Tuesday dinner).
Room for improvement
For a premium seafood delivery service, we'd suggest The Lobster Guy invest in more robust customer service. While some customers report excellent experiences with helpful, polite staff and perfect deliveries, others encounter frustrating responses to legitimate concerns. We think this company would benefit a lot from additional customer service representatives trained to handle issues with more empathy and authority to make things right when special moments are impacted. However, they still do really well on price and selection, so The Lobster Guy maintains a good rating overall.
Average
If you're looking to support a small mom-and-pop lobster fishery, it won't be Maine Lobster House. Their "About" page is rather bland - they pride themselves on being "part of an industry that's been growing for 150 years", which is basically an admission that there's nothing interesting about who they are or about their own contributions to the lobster industry. It's not surprising, then, that Maine Lobster House is an offshoot of Chicago Steak Company - it seems like it exists mainly to supply the "surf" for surf ‘n turf orders on that site.
Follows basic sustainability guidelines for lobster fishing
Maine Lobster House's sustainability statement is just as bland as their "About" page. They say they catch their lobsters "the old-fashioned way" (which has more about it of branding than of substance) and that they try not to harm the natural habitat of the lobsters they catch (the bare minimum, we would think). They throw back female lobsters after giving them tail notches and any lobsters not within the proper size range.
Website works as it should
Maine Lobster House's website won't win any awards, but it's fairly straightforward to shop. You'll find lobster products divided into two categories: "Live Lobster" and "Lobster Tails". Beyond that, you can shop for fish, shellfish, shrimp, crab oysters, mussels, and clams. It's easy to sort products by price.
More expensive than top rivals
There are just 3 lobster products in the "Live Lobster" category: 1lb Live Maine Lobsters (from $69.95), 1.5 lb Maine Lobsters (from $79.95), and 2 lb Maine Lobsters (from $89.95). These prices aren't anything special - for reference, one of our top-rated lobster stores offers 1.25-pound lobsters for just $23 and 5- to 5.5-pound specimens from $103. If you're here for the lobster tails, those start at $134.95 for a quantity of four 6 oz tails.
No possibility of free shipping
The last time we reviewed Maine Lobster House, their website was lacking both an FAQ and a shipping policy. Now, you'll find both pages under "Customer Support". No matter your circumstances, your order will be shipped overnight - which is exactly what you want when you're dealing with live lobsters. Standard overnight shipping costs $39.99 for orders delivered Tuesday-Friday. If you need Saturday shipping, expect to pay an additional $10. Unfortunately, if there's a dollar amount you could spend on lobster that would qualify you for free shipping, Maine Lobster House doesn't name it.
They say they'll refund you if you're unhappy
What happens if something goes wrong with your order - for example, your lobster isn't alive upon arrival? You'll find a couple of sentences buried in their Terms and Conditions: if you're not happy with your order, you can contact their Customer Service team and they'll work with you to replace it or refund it according to your preference.
No customer reviews
It's all well and good to make promises about satisfaction and refunds, but does Maine Lobster House keep them? We can't say. Hard as we looked, we didn't find any customer reviews for this company - no Trustpilot, Better Business Bureau, Google Reviews, or even a Yelp listing for Maine Lobster House surfaced. However, if for some reason you're determined to order your lobster here, we suppose you could take comfort in the positive reviews for their sister site, Chicago Steak Company. They've earned a 4.7-star average rating from 1,100 customer reviews and an "A+" from the Better Business Bureau.
Just "meh"
Maine Lobster House doesn't leave much of an impression. While it's possible that you'd have a good experience if you ordered lobster here, you'd definitely be paying more than you need to. We'd recommend checking out one of our higher-rated lobster stores instead.
Fair
Lobster Order offers up very little information about their background or history in the lobster industry. They claim to be "delivering fresh seafood since 2008", but we can't tell you anything about their sustainability initiatives, their sourcing, or even where they're based (although we would assume somewhere in the Northeast, if not specifically Maine).
First impressions need work
When you land on Lobster Order's website, you're immediately hit with aggressive marketing tactics. Flashing "sale ending soon!" banners create artificial urgency (and frankly, we're not buying it). The dated website design doesn't inspire confidence either - with a pixelated logo and AI-generated product images that look more synthetic than appetizing.
Navigation is difficult
Want to browse their live lobster selection? You'll need patience. The category features endless pages of different sizes and multipacks, all using the same AI-generated image, with no sorting options available. The product images for dinner packages are confusing, too - the individual components (mussels, chowder, oysters) are oddly presented in iPhone-shaped frames (because nothing says "fresh seafood" quite like a smartphone border, right?).
Live lobster from $19.99
After much clicking around, we were able to determine that the lowest price you'll pay for live lobster is $19.99 for 1.0-1.15 lb chix, which is not bad. Looking for prepared options? Lobster Order also offers lobster rolls, meat, and tails. Beyond lobster, you can explore shellfish, soups, fish, and even Maine specialties like whoopie pies and red hot dogs in their "Bakery/Other" section.
Free overnight shipping on most orders
Lobster Order delivers to all 50 US states via overnight air shipping, including parts of Hawaii and Alaska (wherever FedEx and UPS serve). Need your lobsters fast? Place your order by 2 PM EST for next-day delivery. If you live outside a delivery zone, oddly, you can arrange pickup at local Walgreens or Dollar General stores - though you'll want to plan ahead since live lobsters are only delivered Tuesday through Saturday. Lobster Order's shipping policy page states you can get free shipping on "most orders", and they don't elaborate on which scenarios wouldn't qualify for free shipping.
Lobster stays cool for 48 hours
Your live Maine lobsters arrive in a Styrofoam cooler with individual partitions (because nobody wants their lobsters sparring while en route). The package includes wet newspaper and frozen gel packs to keep everything refrigerated for up to 48 hours. While most packages ship free, do note their date picker isn't perfect - it might let you select major holidays when they don't deliver, so they'll need to contact you if that happens.
Refund policy has concerning loopholes
Wondering what happens if your lobsters arrive dead or spoiled? We're a bit disappointed by Lobster Order's refund policy. They don't accept returns on live lobster, which is normal, but they only issue credits for shipping delays causing "abnormal loss" - after explicitly stating that a 5% death rate is normal (yes, you read that right). While they suggest cooking dead lobsters if the box is still cold, there's no mention of satisfaction guarantees or what qualifies as spoiled. Most competitors offer more customer-friendly policies with clear recourse for DOA lobsters.
Unexpectedly, customers are happy
We couldn't blame you if, from looking at Lobster Order's outdated website design and AI-generated product images, you concluded that this lobster store was a scam site. We were surprised, however, to learn that they've earned a 4.8-star average rating from over 100 Google reviews and several positive Trustpilot ratings. Among these, you'll find rave reviews about their responsive customer service (one customer got their shipping date quickly fixed after a mistake) and their ability to deliver authentic Maine specialties nationwide (Mainers living elsewhere especially appreciate access to regional favorites like red hot dogs and whoopie pies).
Far from our first choice, but not totally discouraged
Overall, we think the Lobster Order is perplexing and in desperate need of a professional website redesign. Although it looks like a scam site and is frustrating to navigate, you apparently have decent odds of getting quality live lobster here. We think you should try one of their easier-to-shop rivals first.
Subpar
Lobster Gram began in 1987 as a charming garage-based operation by Dan "The Lobsterman" Zawacki, growing from a simple Maine lobster delivery service into an 18,000-square-foot operation that shipped over a million lobsters. While their early success and recent media coverage - including features in Oprah's "O" magazine and the Wall Street Journal - is impressive, we're somewhat wary of their 2017 acquisition by Fortune International. We've noticed that when small lobster and seafood companies get gobbled up by bigger fish, quality and service often take a dive.
Wide variety of lobster tails
As one might expect, Lobster Gram's product lineup centers heavily on lobster. Something they offer that we don't often see is an extensive selection of tail variations sourced from Maine to South Africa to Australia. Beyond their lobster offerings, you'll find a seafood selection including crab, scallops, shrimp, and mussels. Lobster Gram shares website space with one of Fortune International's other acquisitions - D'artagnan, which deals in premium meats and games. So, when shopping for lobster, you might run into some non-seafood products, too.
Full lobster and seafood dinners sold here
Like many lobster stores, Lobster Gram's menu includes meal package options like surf and turf combinations, lobster meat dinners, and full seafood towers. For those planning special occasions, they offer gift-oriented selections including gourmet packages like paella sets, and they round out their offerings with sides and both full-sized and single-serving desserts.
$47.50 for a 1 lb Maine lobster
You can't purchase individual lobsters here. Instead, you'll need to choose the number of people you're serving (with the minimum set at 2) and the weight of the lobster(s). A basic package for two people including Lobster Gram's smallest 1-pound lobsters starts at $95 - and assuming each person gets a lobster to themselves, that's approximately $47.50 per lobster. That price tag is about $30 higher than Lobster Gram's competitors for what you get. While the package does come with extras like lemon, butter, and cooking instructions, we don't think those additions come close to justifying the significant price difference.
One-size-fits-all return policy
D'Artagnan's general food return policy apparently is meant to apply to Lobster Gram's products as well. It offers a 5-day freshness guarantee and replacement options if they make a mistake. You'll need to report any issues within 24 hours, and, as is typical for online lobster and seafood retailers, they don't accept returns due to the perishable nature of the products. However, if Lobster Gram wants to compete with specialized lobster retailers, we'd expect to see more specific policies addressing common lobster-related concerns like DOA crustaceans or damaged claws.
Flexible delivery options (with exceptions)
You can schedule your Lobster Gram delivery up to 30 days in advance, with delivery available Tuesday through Saturday. However, Saturday delivery isn't available for all addresses, and FedEx holidays can affect delivery dates. During severe weather, Lobster Gram may delay shipments to ensure product quality (because nobody wants a weatherbeaten lobster).
Shipping costs add up quickly
You'll want to factor shipping into your budget when ordering from Lobster Gram, as there's no free shipping threshold. Shipping costs are calculated based on your order's weight, delivery address, and chosen delivery date. In our testing, even a cart totaling nearly $500 still incurred a hefty $100 shipping fee (ouch!).
Disappointed customers
How does Lobster Gram fare when compared to its rivals in the customer service department? Not well. We found zero reviews on their Trustpilot listing, three 1-star reviews on their Better Business Bureau page, and an average 2.7-star rating on their Yelp page from around 90 reviews. (However, their BBB page did somehow carry an "A+" grade.) Most of the reviews on Yelp are a couple of years out of date and mention issues like tough pre-cooked claws, tasteless bisque, and dead lobsters.
Lobster Gram is a dud
Between the premium pricing for a subpar product, expensive shipping, and a website that shares elbow room with another brand, we can't recommend Lobster Gram. It seems like our initial suspicions were correct: when a family business gets bought out by a corporation, it's probably time to take your business elsewhere.
Subpar
Legal Sea Foods, a long-standing New England restaurant brand, now offers prepared seafood dishes and frozen fish for delivery across the US. You'll find restaurant favorites like Lobster Mac & Cheese and New England Clam Chowder (though curiously, despite their mentioning live lobsters in a few different places, you won't find any available on their site). The company claims over 70 years of experience delivering fresh, quality seafood to customers.
Product range is limited but expensive
Legal Sea Foods offers a small but upscale selection of lobster products. You'll find prepared items like lobster mac and cheese ($60), lobster bisque ($35/quart), and pre-cooked lobster meat. They also sell lobster tails and various gift boxes, with their "Lobstah Lovers Box" featuring four 5oz tails and mac and cheese for $155.
Website organization needs work
The shopping experience at Legal Sea Foods could be more streamlined. Blog posts are mixed in with product listings, which can be confusing when browsing - you might click what appears to be a purchasable surf and turf dinner only to find yourself reading a recipe instead.
Pricing runs higher than rivals
When comparing prices to other online seafood retailers, Legal Sea Foods tends to be significantly more expensive. Their 2lb package of cooked lobster meat costs $195, while top competitors offer the same amount for $139. Similarly, their lobster tail box ($175 for eight 5oz tails) is notably pricier than competitors who offer the same amount for $143.
Shipping times aren't exactly speedy
Legal Sea Foods' delivery schedule is surprisingly slow for a seafood company. While live lobsters would ship overnight Monday through Thursday (if Legal Seafood was currently carrying them, that is), other orders can take quite a while to arrive - for instance, if you order on Wednesday, you won't see your seafood until the following Wednesday. Plus, shipping isn't free (a $155 order incurs an additional $20 shipping fee). At least you can arrange advance shipments by emailing their support team by 3 PM EST on the day you place your order.
Their satisfaction guarantee feels a bit fishy
Legal Sea Foods gives you 48 hours after the expected delivery time to report problems with quality, damage, or shipping delays. Their return and satisfaction policy is notably vague, only promising to "investigate and help resolve any issues"(which doesn't exactly inspire confidence when you're dropping $150+ on lobster tails and mac and cheese).
Reviews and reputation raise red flags
Legal Sea Foods' online reputation should give you pause before placing an order. The company currently holds an "F" rating from the Better Business Bureau due to failing to respond to all five customer complaints filed against them. Adding to these concerns, they have no reviews on Trustpilot, which is unusual for an established seafood retailer. Given the high prices, slow shipping times, and concerning reputation (not to mention that vague satisfaction guarantee), we recommend exploring other online seafood retailers for your lobster needs.
Weak
Get Maine Lobster emerged from founder Mark Murrell's Maine-to-Chicago journey in 2010, launching with a signature combo pack and expanding to a dockside operation in Portland by 2019. While the company touts impressive growth - including a 600% expansion during the pandemic and 250,000 lobster tails shipped in one recent year - their marketing leans heavily on emotional appeals about Maine's heritage and promises of dock-to-door freshness (though you might want to take those claims with a grain of sea salt). The founder's story of bringing Maine lobster to the masses makes for compelling branding, but as we'll show you, the reality of their service might not live up to the romanticized narrative.
Aggressive marketing tactics
Get Maine Lobster's website employs pushy sales tactics that might make you uncomfortable. You'll encounter numerous pop-up windows advertising "hidden deals" that expire soon, email capture forms promising 25% discounts, and urgent messaging like "reserve yours now!" and "secure your share!" It reminds us more of a timeshare presentation than a seafood retailer.
Shockingly high prices
When it comes to pricing, Get Maine Lobster's offerings are significantly higher than competitors' (... even with those "deals"... why are we not surprised?). Their 1.21-1.45lb live Maine lobsters cost $105 each - considerably more than rivals' pricing of $20 to $43 for similar sizes. The lobster selection is also limited, with weights only up to 1.7 lbs and quantities between 2-20 per order. Their lobster tails are similarly expensive at $125 for a 4-pack of 4-5 ounce tails, while competitors offer the same amount for just $56.
Costly prepared lobster options
The pricing disparity extends to their prepared items as well. Their classic Maine lobster roll kit costs $175 for a 4-pack, while a competing vendor offers twice the amount of ingredients (enough for 8 rolls) for $189, and even includes Cape Cod potato chips as a bonus.
Free shipping threshold of $200
Get Maine Lobster offers free standard shipping on orders over $200 (excluding add-on-only orders). For Saturday delivery - which isn't available in all locations - you'll pay an additional $25 surcharge. If you're in Alaska or Hawaii, you'll need to call for a shipping quote.
Order by 9 AM for next-day shipping
Live lobster and fresh seafood ship via Priority Overnight or Next Day Air, with orders requiring booking by 9 AM EST for same-day shipping. Frozen items ship within 1-4 business days via 2nd Day Air or Ground. All orders come in specially-designed boxes with commercial-grade coolant. While most urban deliveries arrive by 2 PM, rural areas may see deliveries as late as 8-9 PM (and delivery drivers might not knock, so keep an eye on those tracking updates).
Strict satisfaction guarantee with a narrow window
Get Maine Lobster offers refunds or credits only in very specific circumstances - if there's a shipping carrier mistake, if lobsters arrive dead (with photo evidence within 4 hours), or if items are missing from your order (again, with photos within 4 hours). They might even ask you to ship the product back for inspection (hope you didn't dispose of that deceased crustacean).
Many exclusions to the guarantee
The list of what's not covered by Get Maine Lobster's guarantee is surprisingly long. They won't take responsibility for lobsters that die overnight if you don't cook them immediately upon arrival, packages left outside for over an hour, delivery delays during holidays or bad weather, or stolen deliveries. There's also a $17 fee for address corrections, and you'll need to notify them within 24 hours if your package doesn't arrive. (With all these conditions, you might need a law degree just to order some seafood.)
"Thousands" of reviews boasted, but nowhere to be found
Get Maine Lobster prominently displays a claim of "17,309 verified 5-star reviews" (or 16,535, depending on where on their website you look), but there's no third-party verification to be found - just hand-picked testimonials and sponsored TikTok content. The only third-party review platform we could find Get Maine Lobster listed on had just over two dozen reviews and a dismal 1.6-star average rating.
Customer complaints paint a concerning picture
Those customer experiences with Get Maine Lobster reveal significant issues with both product quality and customer service. One customer received their lobster a week late and completely thawed, while another reported receiving dramatically underweight lobsters - some barely half the advertised size. Perhaps most troubling is their customer service response: "When my son's order was missing a package of lobster meat," one customer shared, "they refused to help without a scale measurement and told me 'too bad.'"
Can't recommend Get Maine Lobster
With no phone support available - only email - a pattern of unresolved complaints, and sky-high prices, you might want to think twice before casting your net with Get Maine Lobster. There are several highly-rated lobster stores in this review that we'd recommend you shop at instead.
Poor
Maine Lobster Now is an online lobster delivery company that purchases lobsters directly from local fishermen, then ships them live to your doorstep. Their slogan is "Maine lobster done right." However, it's clear from just a cursory glance at their third-party ratings that what they deliver is anything but.
Lobster starts at $19.31 each
Maine Lobster Now's product selection is nothing out of the ordinary - it includes lobster, crab, shellfish, fish, and gift items. Some of their big-ticket lobster dinner items include a 6-pack of Maine Lobster Rolls ($159.99), a Scallop Surf & Turf Dinner ($128.99) and a Live Surf and Turf Dinner ($209.99). You'll also find dishes like lobster ravioli and chowder. If you're interested in Live Maine Lobster by the pound, expect to pay from $19.31 per lobster depending on its size - which is pretty competitive.
$40 shipping on orders under $150
Maine Lobster Now's shipping policies are average. They'll throw in free shipping on your order if you meet a $150 threshold. Otherwise, expect to pay a flat rate of $40. Standard delivery takes place "Tuesday through Saturday"; however, be aware it's an additional $12 if you choose to have your order delivered on Saturday.
Only 4 hours to report issues with delivery
One stipulation of their shipping policy jumped out at us: you only have 4 hours after delivery of your order to report the contents as unsatisfactory and qualify for reimbursement, whether that's due to melted dry ice or poor quality of the lobster. The former is immediately identifiable... if someone is home when your package is delivered. You might not discover the latter issue until you've begun preparing your lobster for cooking, and by then, your 4-hour window for complaints is likely to have passed.
Spoiled lobster and no refunds
We were pretty shocked about the state of Maine Lobster Now's Trustpilot listing. From a total of 3,119 reviews, they have only garnered a 2.3-star average rating. Multiple recent customers complain that they got food poisoning from eating Maine Lobster Now's seafood products - others were comparably luckier, correctly identifying them as spoiled upon arrival. What happened when these customers reached out to customer service (within the 4-hour window)? Experiences range from being unable to get ahold of anyone, getting ahold of a representative only to be labeled "combative" and hung up on, or being refused a cash refund and offered a coupon instead (for more spoiled lobster? No thank you). Just to dot our i's and cross our t's, we checked Maine Lobster Now's Better Business Bureau Listing - unsurprisingly, they have an "F".
Earns our lowest rating for the second time in a row
We don't recommend shopping for lobster (or any other seafood) at Maine Lobster Now. We awarded them our lowest rating the last time we reviewed them, and that won't be changing this time around. Steer clear.
Continued from above...
If you're craving the sweet, succulent taste of fresh Maine lobster but don't live near the coast, online lobster delivery services can bring the ocean's bounty right to your door.
Whether you're planning a special dinner, hosting an event, or just craving seafood, online lobster stores offer something for everyone. Beyond just live lobsters, you'll find pre-cooked lobster meat, ready-to-heat tails, gourmet lobster roll kits, and chef-prepared meals like lobster mac & cheese and bisque. Many stores also offer complete dinner packages that include appetizers, sides, and even desserts. These services are especially valuable for inland residents without access to fresh seafood, busy professionals seeking convenience, and restaurants or caterers needing reliable suppliers.
However, not all online lobster retailers are created equal. One subtle distinction lies between corporate operations disguised as small fisheries and genuine small-scale operations. Corporate sellers often prioritize volume and profit margins, potentially compromising on freshness, quality, and customer service. In contrast, authentic small fisheries typically maintain direct relationships with local lobstermen, ensuring fresher products and supporting coastal communities.
For example, some corporate retailers may store lobsters for weeks in holding facilities, while small fisheries often ship lobsters that were in the ocean just days before. Small, family-owned lobster fisheries are also more likely to care about resolving issues with your order if something goes wrong.
With so many options out there, how do you make the best choice? Here are a few things to keep in mind when ordering lobsters online for delivery:
Top Consumer Reviews has evaluated and ranked the best lobster delivery services available online. We hope our reviews help you find the perfect lobster provider to satisfy your lobster cravings with confidence.
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