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Friday, February 23rd
Briggs & Riley calls itself "THE iconic American travelware brand" . This company's luggage is designed to meet the challenges faced by today's travelers by combining legendary performance and quality construction - all backed by a lifetime guarantee.
Sophisticated, professional vibe
If you're looking for a particular type of luggage, you can easily shop this site that way. You'll find ample options for carry-ons and checked bags, rolling duffle and garment bags, even trunks. You won't see any crazy patterns or color combinations here: Briggs & Riley's vibe is definitely on the sophisticated side and well-suited to professionals who need to maintain a certain level of decorum. No cutesy kids' themes or garish prints allowed.
7 collections to choose from
Another way to choose your Briggs & Riley luggage is by collection. There are seven on offer:
One reason many travelers feel confident spending more on a Briggs & Riley bag is the lifetime warranty. It covers all functional aspects of the luggage - zippers, wheels, handles - but doesn't include cosmetic wear, cleaning, or damage of your luggage's contents. You can request a self-repair kit, pay to ship your bag to Briggs & Riley (and they'll cover the shipping back to you, post-repair), or reach out to one of their Authorized Repair Centers listed on the Warranty page.
Many super-satisfied customers
We have very mixed feelings when it comes to Briggs & Riley's reputation - and we're not alone. On the one hand, we found more than 2,600 five-star ratings from very satisfied customers of this luggage brand. From pilots to professionals racking up hundreds of thousands of travel miles every year, there's no shortage of people who say that this is the only luggage they'll ever consider using. Some have used their Briggs & Riley carry-on or suitcase for over a decade, only replacing it to get the newest features or colors.
Customer service and repair issues
On the other hand, the Better Business Bureau gives the company an "F" rating, although there were fewer than 10 complaints filed there: the low score comes from Briggs & Riley's failure to respond to all of them. Beyond the BBB, we found more than a few rants - and they were invariably related to this brand's "lifetime warranty" . From calls to customer service that go completely unanswered, to shoddy repairs and beyond, there's a sizable number of people who say that you shouldn't expect a good support experience if your Briggs & Riley luggage fails to perform in any way.
Love the brand, but can't ignore the issues
That would be one thing if you were throwing some cash at a get-it-done suitcase that you didn't plan on using very often before replacing it. But when you're investing the kind of money that it takes to get anything in this brand - easily over $1,000 once you put together a carry-on and a couple of suitcases - you have every right to expect that it will last and that any guarantees will be honored without fail. Sadly, that's not what everyone gets when they buy Briggs & Riley luggage. Although we love their look and stated warranty, we can't ignore the seeming inability to deliver on their promises. We know they can do better.
When it comes to buying your next set of luggage, your brand choice depends on several factors. Are you looking for the cheapest possible set to get your clothes from here to there? A designer label that conveys luxury and status? A mix of form, function, and value? Your answer to those questions will be a good jumping-off point as you decide which brand of luggage is right for you.
Do you have a preference for hard-sided or soft-sided carry-ons and suitcases? Some luggage brands offer both, while others specialize in one or the other. The same goes for the color and/or design: almost any brand will give you several options in basic black, but if you want your bags to stand out on the claim carousel at the airport - so that you spend as little time as possible trying to figure out which one is yours - your options may be more limited.
Still, almost every luggage brand has something that can catch your eye. Whether it's a bright solid color with contrasting accents, or a crazy pattern that's not likely to be repeated among your fellow passengers, you can usually find a piece that will stand out..
Another factor that will influence your luggage brand choice is your travel purpose. Taking the kids to Disneyland would require a very different assortment of carry-ons and suitcases (and sizes) from a couples' trip to hit the slopes at Vail or a solo backpacker adventure through Europe.
Once you've figured out if you need hard or soft luggage and determined what kind(s) of journeys you expect to put your bags through, what else will you need to consider as you choose a brand? Keep these factors in mind:
To help you get the right suitcases, carry-ons, and duffels for all of your travels, Top Consumer Reviews has evaluated and ranked today's top luggage brands. We're sure that this information will make it easy to find the best gear to take you from Toledo to Tokyo, wherever you may roam. Bon voyage!
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