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Delsey Paris Review

Friday, February 23rd

2024 Luggage Reviews

Delsey Paris Review 2.5 Star Rating

Delsey Paris

2.5 Star Rating
  • Both hard- and soft-sided luggage options
  • Many bags have sought-after features like removable/washable linings and USB plugs
  • In business since 1946
  • Up to 10 years' warranty

Delsey Paris aims to embody French elegance and know-how. The luggage brand has been around since 1946, created from the merger of two companies that were making leather cases to protect then-novel items like cameras and record players and then expanding to accommodate the needs of the world's "holidaymakers" through suitcases and other travel must-haves.

Wide variety of product lines

This luggage brand has numerous product lines to choose from - too many to describe individually here. There are five lines and 35 products in their general Softside collection, six lines and 58 products in the Hardside category, 41 products in five lines in the series they designate as "Iconic" , and six luggage items in the Classic Delsey Paris series. Whew! From the removable, washable lining of the Securitime trunk to the USB plug in the Cactus carry-on, any features you could imagine are likely found in one of Delsey Paris' luggage series.

Most traditional Delsey line

If you want the traditional Delsey Paris look, the luggage line you've probably got in mind is the Chatelet, with the rising sun logo and two lines across the middle of the suitcase. This series tends to be Delsey Paris' most expensive - and most difficult to find in stock. We checked several retailers and, at the time of this review, almost no one had any of the Chatelet lines (Air, 2.0, Hard+) available for delivery.

Another popular choice

However, if hardside luggage is on your wishlist, you should have no trouble finding Delsey Paris' Helium Aero line. You might even be pleasantly surprised at the price point, which maxes out at around $420 for a three-piece set (19/25/29). This design comes in a rainbow of colors from titanium and matte black to more exciting hues like "peony pink" , "plum purple" , and "British racing blue" . Features include integrated TSA-accepted combination locks, double spinner wheels, and 2" expansion capacity. Out of 7,000+ customer ratings, the Helium line averaged 4.6 out of 5 stars. From pilots to passengers, there are plenty of comments praising the Helium series for durability, thoughtful design, and overall ease of use.

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Inconsistent warranty coverage

When it comes to warranty coverage, that will depend on which Delsey Paris luggage you buy. Most items come with a 10-year warranty period, though you may find items with 2-year, 5-year, or even limited lifetime coverage. None of those warranties will cover normal wear and tear or damage due to third-party handling (like airlines and hotels). Your luggage may need to be evaluated at a Delsey Paris authorized repair center, and if there isn't one near you, you'll be responsible for shipping costs.

Customer service lacking

Be aware that Delsey Paris gets no love reputation-wise from anyone who's ever had a problem that should be covered under that warranty - at least, certainly not from the 60+ people who filed complaints with the Better Business Bureau over the last three years, many of whom still haven't had their issues resolved to their satisfaction. What bothers us the most is the lack of a fast, appropriate response from Delsey Paris when something is wrong from the get-go: a luggage set arrives with mismatched pieces or a wheel falls off after taking the suitcase out of the box. Situations like that should be an easy-peasy, immediate fix, but evidently that's not the case for many shoppers. As one disgruntled customer put it, "I was a loyal customer in the past but their products and service are [now] substandard."

Needs to do better

At the end of the day, it's anyone's guess if your Delsey Paris luggage will make you a fan or a critic - and that's assuming you can actually find the series you want in stock. We can't completely overlook the thousands of five-star reviews left for this luggage brand, especially the ones written by people who travel regularly and absolutely love their Delsey Paris suitcases and carry-ons. However, the brand needs to do a much better job at taking care of problems in order to move up in our rankings.

Which Luggage Brand is the Best?

When it comes to buying your next set of luggage, your brand choice depends on several factors. Are you looking for the cheapest possible set to get your clothes from here to there? A designer label that conveys luxury and status? A mix of form, function, and value? Your answer to those questions will be a good jumping-off point as you decide which brand of luggage is right for you.

Do you have a preference for hard-sided or soft-sided carry-ons and suitcases? Some luggage brands offer both, while others specialize in one or the other. The same goes for the color and/or design: almost any brand will give you several options in basic black, but if you want your bags to stand out on the claim carousel at the airport - so that you spend as little time as possible trying to figure out which one is yours - your options may be more limited.

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Luggage FAQ

Not necessarily. Every company has to start somewhere, and a new brand might be the next big hit. However, sticking with luggage brands that have lots of customer reviews and a track record of honoring warranties is always a safer bet.
Definitely not. Some brands have limited lifetime coverage of manufacturer defects, while others only extend that protection in the first few years that you own your luggage. A very small number of luggage brands protect you against wear and tear, even airline mishandling, but the majority will only replace or repair your suitcase if something malfunctions (like a zipper breaks).
Unused? Yes, usually. Check the policy of the luggage brand you're considering if you think this is a real possibility.
In our experience, not usually. You're paying for the prestige and the look, but luxury luggage brands rarely match their more affordable counterparts with respect to durability and function. Even the ones that supposedly offer a "lifetime warranty" often fall down when it comes to honoring that promise. You're usually better off going with luggage that mixes form and function: what good is a fancy name if your suitcase busts open the first time it's thrown on an airport conveyor belt?
Very few. Even iconic brands like American Tourister and Samsonite are usually made in China.
Your features wish list depends on the kind of travel you anticipate doing. Adventurous, outdoorsy types might like duffel bags with compartments to separate muddy and wet clothing from dry, clean items. Business travelers or the tech savvy might appreciate a carry-on with a built-in USB port. Other commonly-sought features include spinner wheels, TSA-compatible locks, zippers to expand the packing capacity, and external handles that maximize interior packing space.
No. While most luggage brands do their best to designate their carry-ons as domestic- or international-sized, there are no guarantees. Helpful hint: read through the customer reviews on any piece you're considering and see if any mention your frequently-flown airlines.
That's like asking "Coke or Pepsi" . Soft-sided tends to weigh a little less and be more forgiving of cramming in that one last must-have item. Hard-sided is, well, harder. It can offer greater protection if you tend to travel with fragile belongings, but it also tends to get scuffed up quickly. It's really more a matter of personal preference than anything.
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Continued from above...

Still, almost every luggage brand has something that can catch your eye. Whether it's a bright solid color with contrasting accents, or a crazy pattern that's not likely to be repeated among your fellow passengers, you can usually find a piece that will stand out..

Another factor that will influence your luggage brand choice is your travel purpose. Taking the kids to Disneyland would require a very different assortment of carry-ons and suitcases (and sizes) from a couples' trip to hit the slopes at Vail or a solo backpacker adventure through Europe.

Once you've figured out if you need hard or soft luggage and determined what kind(s) of journeys you expect to put your bags through, what else will you need to consider as you choose a brand? Keep these factors in mind:

  • Warranty. The most expensive suitcase won't be worth much if it falls apart and you can't get it replaced or repaired. Warranty coverage can vary widely, with some luggage brands offering just one or two years of protection and others giving you a limited lifetime plan. Read the fine print, though: some warranties include service on issues related to airline handling, but most don't. Also check to see if the warranty includes both repair and replacement or just one or the other.
  • Durability. Does the luggage hold up under normal use? All luggage will get scuffed over time, but some brands do a better job of concealing it. What do customers say about their experience with the brand, especially after multiple trips?
  • Customer service. Does the company have a reputation for providing helpful, efficient responses when there's a problem? Has the brand responded to any complaints filed with the Better Business Bureau or in other places?

To help you get the right suitcases, carry-ons, and duffels for all of your travels, Top Consumer Reviews has evaluated and ranked today's top luggage brands. We're sure that this information will make it easy to find the best gear to take you from Toledo to Tokyo, wherever you may roam. Bon voyage!

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