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Rockland Review

Friday, February 23rd

2024 Luggage Reviews

Rockland  Review 4.5 Star Rating

Rockland

4.5 Star Rating
  • Bright colors and novel designs
  • Soft- and hard-sided options available
  • 5-year warranty (replacement, not repair)

Rockland got its start in 1998 as a sub-brand of Fox Luggage. If you've ever spotted a super-colorful suitcase with cool graphic design, chances are good it was a Rockland piece. You'll find their products featured in many major retail stores, including Target, Marshalls, Kohl's and more.

Making it easy

Rockland makes it easy to shop for luggage: you don't have to sift through different product lines, trying to figure out the differences to make the right choice. Instead, you can simply decide if you want hard- or soft-sided luggage, if you prefer a set of 2-4 pieces or just an individual item, and that's it. From there, you just have to choose how brightly-colored or patterned you want your new luggage to be, because that's what Rockland is best known for.

Our favorite hard-sided series

Our favorite Rockland option in the hard-sided lines is the London series. With over 7,000 shopper reviews averaging 4.6 out of 5 stars, it's a customer favorite. You'll get all the usual features of a telescoping handle and expandable zippers for an extra 2" of packing capacity, plus double spinner wheels for added maneuverability. You'll pay just $155 for a three-piece set (20/24/28) and can choose from over 20 colors ranging from basic solids to combos like yellow/black and orange/charcoal. If you're looking for really stand-out colors and patterns, be sure to look for Rockland's Departure series (Owls or Hearts), Zebra (which also includes Giraffe), Leopard, or Dot.

Highly rated soft-sided choice

Prefer soft-sided luggage? Rockland has you covered there too. You can get a four-piece set in the Journey line for just $110, including a 14" tote and uprights in 19" /24" /28" sizes. This particular set doesn't have spinner wheels, but it still averages 4.2 out of 5 stars across nearly 9,000 customer ratings. Color choices include solids, two-tone options like lime/black and navy/yellow, plus a camo pattern.

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More good soft-sided options

Other soft-sided sets are available with Rockland; for example, you may prefer a set that includes a duffel instead of a tote or a "louder" pattern like black plaid or blue leopard. No problem. Rockland's most popular soft-side option, with a whopping 56,000+ ratings averaging 4.4 out of 5 stars, is the uber-affordable fashion set. It comes with either two or four pieces and is available in an extraordinary array of colors and patterns. The two-piece set costs less than $50 and the four-piece is just $110, just like the Journey line. If you want Rockland's most vivid patterns, look for New Heart, Pink Bandanna, or Tribal.

5-year replacement warranty

Rockland luggage is covered by a 5-year replacement warranty: if something goes wrong due to a manufacturer defect, they'll replace (not repair) your item. There are some interesting caveats in that policy, however. Replacement pieces aren't guaranteed to be new. Also, if you can't find your proof of purchase, expect to be charged a handling fee of up to $40. Finally, if your problem is with hard case luggage but the body is intact, Rockland/Fox Luggage will send replacement parts (handles, wheels, side bumpers) at no cost.

Positive customer reviews

Oddly enough, the BBB hasn't been able to get a response from Rockland's parent company, Fox Luggage, because their postal mail was returned as undeliverable - and that led to the BBB's "C" rating for the company. Otherwise, it's easy to see from customer ratings that Rockland luggage delivers. While you can't expect it to last forever at this price point, it's surprisingly sturdy for most travelers.

A fun customer favorite

As long as you're not looking for cutting-edge features or luggage that can withstand a nuclear blast, Rockland should be able to meet your needs. We'll admit that we're partial to fun patterns and bright colors, giving this luggage brand an extra boost in our ratings. But, don't take our word for it: with thousands of five-star reviews, Rockland luggage is a customer favorite. We definitely recommend you give this brand a look.

Which Luggage Brand is the Best?

When it comes to buying your next set of luggage, your brand choice depends on several factors. Are you looking for the cheapest possible set to get your clothes from here to there? A designer label that conveys luxury and status? A mix of form, function, and value? Your answer to those questions will be a good jumping-off point as you decide which brand of luggage is right for you.

Do you have a preference for hard-sided or soft-sided carry-ons and suitcases? Some luggage brands offer both, while others specialize in one or the other. The same goes for the color and/or design: almost any brand will give you several options in basic black, but if you want your bags to stand out on the claim carousel at the airport - so that you spend as little time as possible trying to figure out which one is yours - your options may be more limited.

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Luggage FAQ

Not necessarily. Every company has to start somewhere, and a new brand might be the next big hit. However, sticking with luggage brands that have lots of customer reviews and a track record of honoring warranties is always a safer bet.
Definitely not. Some brands have limited lifetime coverage of manufacturer defects, while others only extend that protection in the first few years that you own your luggage. A very small number of luggage brands protect you against wear and tear, even airline mishandling, but the majority will only replace or repair your suitcase if something malfunctions (like a zipper breaks).
Unused? Yes, usually. Check the policy of the luggage brand you're considering if you think this is a real possibility.
In our experience, not usually. You're paying for the prestige and the look, but luxury luggage brands rarely match their more affordable counterparts with respect to durability and function. Even the ones that supposedly offer a "lifetime warranty" often fall down when it comes to honoring that promise. You're usually better off going with luggage that mixes form and function: what good is a fancy name if your suitcase busts open the first time it's thrown on an airport conveyor belt?
Very few. Even iconic brands like American Tourister and Samsonite are usually made in China.
Your features wish list depends on the kind of travel you anticipate doing. Adventurous, outdoorsy types might like duffel bags with compartments to separate muddy and wet clothing from dry, clean items. Business travelers or the tech savvy might appreciate a carry-on with a built-in USB port. Other commonly-sought features include spinner wheels, TSA-compatible locks, zippers to expand the packing capacity, and external handles that maximize interior packing space.
No. While most luggage brands do their best to designate their carry-ons as domestic- or international-sized, there are no guarantees. Helpful hint: read through the customer reviews on any piece you're considering and see if any mention your frequently-flown airlines.
That's like asking "Coke or Pepsi" . Soft-sided tends to weigh a little less and be more forgiving of cramming in that one last must-have item. Hard-sided is, well, harder. It can offer greater protection if you tend to travel with fragile belongings, but it also tends to get scuffed up quickly. It's really more a matter of personal preference than anything.
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Continued from above...

Still, almost every luggage brand has something that can catch your eye. Whether it's a bright solid color with contrasting accents, or a crazy pattern that's not likely to be repeated among your fellow passengers, you can usually find a piece that will stand out..

Another factor that will influence your luggage brand choice is your travel purpose. Taking the kids to Disneyland would require a very different assortment of carry-ons and suitcases (and sizes) from a couples' trip to hit the slopes at Vail or a solo backpacker adventure through Europe.

Once you've figured out if you need hard or soft luggage and determined what kind(s) of journeys you expect to put your bags through, what else will you need to consider as you choose a brand? Keep these factors in mind:

  • Warranty. The most expensive suitcase won't be worth much if it falls apart and you can't get it replaced or repaired. Warranty coverage can vary widely, with some luggage brands offering just one or two years of protection and others giving you a limited lifetime plan. Read the fine print, though: some warranties include service on issues related to airline handling, but most don't. Also check to see if the warranty includes both repair and replacement or just one or the other.
  • Durability. Does the luggage hold up under normal use? All luggage will get scuffed over time, but some brands do a better job of concealing it. What do customers say about their experience with the brand, especially after multiple trips?
  • Customer service. Does the company have a reputation for providing helpful, efficient responses when there's a problem? Has the brand responded to any complaints filed with the Better Business Bureau or in other places?

To help you get the right suitcases, carry-ons, and duffels for all of your travels, Top Consumer Reviews has evaluated and ranked today's top luggage brands. We're sure that this information will make it easy to find the best gear to take you from Toledo to Tokyo, wherever you may roam. Bon voyage!

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