Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.

JCPenney vs Macy's

Sunday, February 9th

2025 Luggage Store Reviews

JCPenney Review 4.5 Star Rating

JCPenney

4.5 Star Rating
  • Over 870 luggage options
  • Starting at $22.50
  • Sales run often
  • Free shipping on orders over $49
  • 60-day return policy
  • Unfiltered customer ratings
  • "A+” Better Business Bureau rating

JCPenney hosts a collection of a wide range of brands and luggage types that will fit any budget. Their website leaves nothing out, so you'll get tons of information on your color choices, the look and feel of a suitcase or bag, size, customer ratings, buyer Q&As, and more. JCPenney often runs good sales and they offer free shipping for orders over $49. They have a 60-day return policy and an "A+” rating from the Better Business Bureau, making them a really good, if not slightly surprising, choice for buying luggage online.

Macy's Review 3 Star Rating

Macy's

3 Star Rating
  • Over 1,115 results for luggage
  • Starting at $25
  • Free shipping on orders over $49
  • 30-day return policy
  • Free in-store returns
  • Unfiltered customer reviews

Macy's has over 1,115 pieces of luggage for sale on their website, some of which are at extremely discounted prices, so it's worth checking them out. You'll have to do some searching to narrow down what you're really looking for, but it could pay off. Macy's has a lot of unfiltered reviews from customers on their bags and suitcases, so refer to these when making a purchase. They have an "F” rating from the Better Business Bureau right now, so we wouldn't say that their customer service is top notch by any means. However, Macy's has been around a long time and is overall a trustworthy place to shop, so it's worth adding them to your list of stores to browse for luggage.

What Are the Best Stores to Buy Luggage Online?

A good set of luggage is something that everyone needs. Whether you're a world traveler or just do local overnighters every few months, nothing beats having a great set of bags or suitcases to store all your belongings and keep yourself organized. There are so many choices out there, ranging from hardside carry-ons to soft rollaways, so there's quite a bit to consider when you're shopping.

You'll want to have luggage small enough to easily carry around or take as a carry-on during a flight without having to pay extra to check a bag. Then for longer trips, it's important to have choices for larger sizes that can store days worth of clothes, toiletries, and anything else you might want to transport back and forth.

The Best Luggage Stores Compare Luggage Stores Compare Luggage Store Reviews What are the best Luggage Stores Best Luggage Store Reviews

Luggage Store FAQ

Luggage is used to protect clothing and other items during travel. It is usually made either with a hard shell or a durable soft material. There are often compartments and dividers within a suitcase that allow you to pack everything you need in an organized manner. Most luggage is rectangular in shape and comes in different sizes depending on how many things you're bringing along on your trip.
There are about 6 different sizes of luggage if you want to get really specific. There are personal item-size luggage (about 17” long), international carry-on (about 21” tall), domestic-carry on (about 22” tall), small checked luggage (23-24” tall), medium checked luggage (25-27” tall), and large checked luggage (28-32” tall). These sizes are based on airline regulations since most people use their luggage for flying. Airlines only accept luggage of certain sizes depending on how much you've paid for your ticket and where you're going. People like to have luggage in a few different sizes so they can adapt to however they are traveling.
The best style of luggage to buy is the style you like best! You can find luggage in all colors and patterns. Sometimes it's helpful to have more unique luggage so that it's easy to identify if you're picking it up at baggage claim after a flight and no one else takes it by mistake. Some other things to consider when choosing a style is whether or not you want luggage with wheels, hard or soft material, how many interior compartments, and other small details.
There is no single best material for luggage, so you'll want to decide what type you buy based on what you're transporting. You will have choices like aluminum, polyester, ballistic nylon, leather, polycarbonate, etc. There are pros and cons with different materials. If you're worried about things breaking or being affected by impact, hard-shell luggage will offer the best protection. Soft-sided luggage can expand and be more flexible if you're stuffing it full to the brim and it usually has external pockets. You'll find affordable options for both hard- and soft-sided luggage, so it really comes down to preference.
You can either buy luggage one piece at a time or find a set that comes with two or three pieces. Price will vary based on the size, material, and brand. You can get a medium-sized suitcase ranging from about $50 to $300. However, there are also plenty of retailers that sell luggage sets for under $300, which is a great deal. Once you decide on the style, material, and size of suitcase(s) you're looking for, you can start comparing the prices among different retailers.
Yes! If your luggage is new and unused, almost all retailers offer a return policy. You will likely have anywhere from 30 to 90 days to change your mind about the luggage you purchased and send it back for a full refund. You might have to pay return shipping, so keep that in mind. Sometimes it helps to see your luggage in person: if you decide it isn't the size you imagined or a style you like, you can always switch it out for something else.
Most airlines allow you to have one checked bag and one carry-on bag when flying (unless you pay extra for additional checked bags). It's a good idea to have a carry-on-sized suitcase since you aren't usually charged for these on a flight. The standard size for this is 22” x 14” x 9”, which includes handles and wheels. Checked bags cannot exceed 50 lbs and the most common maximum size is 62 linear (total) inches. Read the baggage policies for the airline you're flying on before you head to the airport!
It's hard to get away with not owning your own luggage since traveling is more popular than ever these days. Even if you aren't going long-distance and needing to get on an airplane, having a nice bag or suitcase to pack your clothes, shoes, and hygiene items for a quick weekend getaway is essential.
Compare the Best Reviews

Continued from above...

You don't want to find yourself strapped without the right luggage when you need it, so having at least 3 different sizes should ensure you have the essentials. Aside from there being lots of choices of luggage sizes, you'll also find that stores carry all different patterns, materials, and luggage with different features like wheels, locks, pockets, storage cubes, and more. Plus, many stores have extra-small luggage that's just for children, so you could find fun patterns and shapes to excite your kids and make it easy to organize their belongings.

You can really be picky and cater your bags or suitcases to fit your lifestyle and preferred mode of transportation. Maybe you want floral luggage so you can always quickly identify it on a baggage carousel at the airport or simple black bags that are durable enough to not show wear and tear and are easy to carry wherever you go.

There are more luggage options than you can imagine, so it's important to pick a store with a really good selection that is known for carrying high quality products. Make sure you choose somewhere that has good filter features to help you identify what you care most about in your luggage set and narrow down their inventory to see your best options.

We also recommend taking the following things into consideration to help you get the most value from your purchase and make sure you find luggage that will last for years to come:

  • Selection. Shop online from a store that gives you a lot of options for luggage. There are so many choices out there, so it's ideal if you can get a lot of brands and types to choose from all in one place. This will save you time and effort and ensure you find something you're really happy with.
  • Cost. Don't hesitate to find luggage you like and see if it's sold at another highly-rated store for a better price. A huge benefit of shopping online is that you can easily get the best prices available by seeing if other stores have it on sale or with perks like free shipping. Sometimes buying luggage in a set rather than piece-by-piece will give you a better deal, so keep that in mind as you shop.
  • Customer reviews. Pay close attention to what customers think of the luggage store. Do items arrive on time and as described online? You'll want to buy from a company that has generous policies and a good customer service team to take care of your every need. Plus, make sure the store lets their buyers leave unfiltered reviews on their products to help you pick the best ones when you're shopping on their website.
  • Refund policy. If you get your luggage and it's not what you expected in terms of the size, materials, or design, can you send it back for a full refund? Do you have at least 30 days to decide if you want to keep it or not? It's also important to find out how a company will take care of you in the event that a wheel, handle, or other part of your luggage breaks.

The experts at Top Consumer Reviews have researched the best stores that sell luggage online. We hope this information helps you find a set of bags or suitcases that you're excited about and will make a good companion for all your future travels!

See the Best Luggage Store
The Best Reviews of Luggage Stores