Thursday, March 20th
2025 Luggage Store Reviews
Zappos
- 88 luggage-related items
- Starting at $149.99
- Free shipping on all orders
- 365-day return policy
- Free returns
- "A+” Better Business Bureau rating
Zappos is a shoe and clothing retailer based out of Las Vegas, Nevada. In 2009, they were acquired by Amazon and are still run by them today. Zappos said they aim to inspire the world by showing that they can simultaneously deliver happiness to their community, customers, employees, vendors, and shareholders, in a sustainable, long-term way. The company sells items for men, women, and kids, featuring name brands like The North Face, Ugg, Hoka, Asics, Hey Dude, and others.
Fancy brands and designs
The products that Zappos sells are mostly in the clothing and shoe category, but they do have 88 bag- and luggage-related items. Brands like Baggallini, Herschel, Michael Kors, Tumi, and even a few Samsonite options are what Zappos features. Zappos is more for people who want to flaunt something that looks high-end rather than getting really functional luggage.
High-end prices
The prices alone here may be a deterrent for people. The cheapest suitcase on offer at Zappos is a Samsonite carry-on spinner that comes in 2 colors for $149.99. Prices only go up from there, unless you're interested in a wallet or small purse-like bag instead and then you can spend closer to $50 - $80. Pretty quickly the cost of suitcases from brands like Michael Kors gets into the $500+ range and can be as much as $1,495. The selection here is pretty random and nothing feels like a really great deal.
Generous perks
We do like that every purchase from Zappos qualifies for free shipping and they don't have minimums or exclusions. They also offer free return shipping on all orders if you aren't 100% satisfied with your purchase. You are eligible for a full refund within 365 days of purchase, which is the most generous return policy we've found so far.
Be wary of shopping here
In addition to pricing, a brief and direct product description, and a couple photos of products from Zappos, they also feature unfiltered customer reviews. It's pretty obvious that luggage isn't their top seller since many of them either have no reviews or just a handful. If you're lucky, you might get a less expensive carry-on that has 40 or so reviews, but overall they aren't a ton. As far as Zappos goes as a company, they do have an "A+” rating from the Better Business Bureau, but some third-party reviews reveal that people aren't always happy with quality here. There are complaints of people receiving used products, possibly posting fake reviews on their products, poor customer service, and more. It's enough to make us really wary of buying suitcases here that cost hundreds of dollars.
Last resort for luggage
People buying luggage here will be looking for name-brands and fancy designs rather than really practical, durable products. Luggage is definitely not the bread and butter of Zappos. They don't have a great selection, reviews have us uncertain about their professionalism and reliability, and ultimately they are our last resort for buying luggage online.
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What Are the Best Stores to Buy Luggage Online?
A good set of luggage is something that everyone needs. Whether you're a world traveler or just do local overnighters every few months, nothing beats having a great set of bags or suitcases to store all your belongings and keep yourself organized. There are so many choices out there, ranging from hardside carry-ons to soft rollaways, so there's quite a bit to consider when you're shopping.
You'll want to have luggage small enough to easily carry around or take as a carry-on during a flight without having to pay extra to check a bag. Then for longer trips, it's important to have choices for larger sizes that can store days worth of clothes, toiletries, and anything else you might want to transport back and forth.
Luggage Store FAQ
Continued from above...
You don't want to find yourself strapped without the right luggage when you need it, so having at least 3 different sizes should ensure you have the essentials. Aside from there being lots of choices of luggage sizes, you'll also find that stores carry all different patterns, materials, and luggage with different features like wheels, locks, pockets, storage cubes, and more. Plus, many stores have extra-small luggage that's just for children, so you could find fun patterns and shapes to excite your kids and make it easy to organize their belongings.
You can really be picky and cater your bags or suitcases to fit your lifestyle and preferred mode of transportation. Maybe you want floral luggage so you can always quickly identify it on a baggage carousel at the airport or simple black bags that are durable enough to not show wear and tear and are easy to carry wherever you go.
There are more luggage options than you can imagine, so it's important to pick a store with a really good selection that is known for carrying high quality products. Make sure you choose somewhere that has good filter features to help you identify what you care most about in your luggage set and narrow down their inventory to see your best options.
We also recommend taking the following things into consideration to help you get the most value from your purchase and make sure you find luggage that will last for years to come:
- Selection. Shop online from a store that gives you a lot of options for luggage. There are so many choices out there, so it's ideal if you can get a lot of brands and types to choose from all in one place. This will save you time and effort and ensure you find something you're really happy with.
- Cost. Don't hesitate to find luggage you like and see if it's sold at another highly-rated store for a better price. A huge benefit of shopping online is that you can easily get the best prices available by seeing if other stores have it on sale or with perks like free shipping. Sometimes buying luggage in a set rather than piece-by-piece will give you a better deal, so keep that in mind as you shop.
- Customer reviews. Pay close attention to what customers think of the luggage store. Do items arrive on time and as described online? You'll want to buy from a company that has generous policies and a good customer service team to take care of your every need. Plus, make sure the store lets their buyers leave unfiltered reviews on their products to help you pick the best ones when you're shopping on their website.
- Refund policy. If you get your luggage and it's not what you expected in terms of the size, materials, or design, can you send it back for a full refund? Do you have at least 30 days to decide if you want to keep it or not? It's also important to find out how a company will take care of you in the event that a wheel, handle, or other part of your luggage breaks.
The experts at Top Consumer Reviews have researched the best stores that sell luggage online. We hope this information helps you find a set of bags or suitcases that you're excited about and will make a good companion for all your future travels!
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