Anytime Mailbox Review

Monday, December 2nd

2024 Mail Scanning Service Reviews

Anytime Mailbox

• Choose among 2,439 locations worldwide for your mailing address
• Pricing and services vary by location
• Most options start at $9.99/month
• Available to customers in 47 countries
• "B+” rated and accredited by the BBB
• In business since 2013

Anytime Mailbox was built in 2013 when the company's founders couldn't find a hassle-free solution for viewing and managing postal mail (personal or work-related) on their phones. This mail scanning service was designed to make that happen, for both individual customers and mail center operators at the corporate level, streamlining the process of receiving paper mail and making it all digital. Anytime Mailbox is available for clients in 47 different countries.

Thousands of address options worldwide

One unique feature of Anytime Mailbox is the ability to choose the location of the address where your mail will be received - from more than 2,400 places worldwide. For example, at the time of this evaluation, there were 10 different choices for Alabama, 218 in Florida, 102 in New York... plus 5 in Rio de Janeiro, 2 in Dublin, 2 in London, and even 1 in Lusaka, Zambia, literally taking you from A to Z.

Pricing isn't clearly displayed upfront

There are a ton of services that you can access through Anytime Mailbox. Just look under the Solutions tab and see for yourself. Those include having a virtual mailbox, a virtual business address, getting mail forwarding, having a physical address (not a PO Box) for mail and packages to be delivered, and so on. But, until you click the "Sign Up” button and start walking through the process of becoming an Anytime Mailbox customer, it's almost impossible to see how those services come together in packages (and what they might cost you). We wish that there was an easy-to-find, clearly-spelled-out list of pricing on the website.

What you pay depends on the address you choose

To get that information, you'll have to start by choosing where you might like to have your new address. We picked Texas, because with 255 different locations offered, it was Anytime Mailbox's most robust option. If you'd like to see the advantages of choosing a particular location, look at the top of the page where it says "Why get a mailing address in ______?” and click "Read more”. Once you've settled on a state or country, you'll see that the pricing and services offered can vary widely based on the location of Anytime Mailbox's partners. For example, look at these two different options in Allen, Texas:

• McDermott Drive: this location was operated by Allen Eagle Postal Center, with a starting price of $9.99/month or $109.99/ year. It offered open/scan, forwarding, recycling, shredding, and local pickup, but had no options for check depositing. There were four tiers of pricing, depending on the number of pieces of incoming mail included, how many pages opened and scanned, and the number of recipients on the mailbox. You could go all the way up to an unlimited plan for $69.99/month or $600/year, but that only makes the number of inbound pieces unlimited: you'll still only get 100 scanned pages included each month, and just four recipients.
• Century Parkway: this option, operated by Lucid Private Offices, was designated as a "top rated” location, but with starting rates no lower than $39.99/month or $431.90/year. We're not sure what makes it so special, especially given that the lowest-priced plan only comes with 25 pieces of inbound mail included each month, only two recipients, and only 20 opened and scanned pages per month. Even the Executive tier at $49.99/month or $539.90/year only allowed for 65 pieces of mail a month, but it drops the opened/scanned pages to just 10/month. Maybe the upgraded price is because of being able to use a vanity address (a suite number and no box number)? You still won't get any check deposit services, though.

Site would benefit from filters

Another item we'd put on our wishlist at Anytime Mailbox is some kind of filtering. If we really needed, say, check deposit capabilities, the only way to find that currently is to click on location after location, hoping to finally spot one that includes it in the service list.

Decent rating from the BBB

And reputation? At first glance, Anytime Mailbox has a pretty solid track record. We don't love the "B+” rating from the Better Business Bureau, but the BBB does think highly enough of this company to give it accreditation. There were 78 complaints filed there in the last three years, but that above-average grade means that the BBB feels like Anytime Mailbox is doing a good-enough job of responding to them. There are a decent number of reviews for this mail scanning service on Google (about 360 at the time of our evaluation), averaging an impressive 4.8 stars out of 5. But, reading through those ratings, it seems like many of them come from people who had just barely signed up - or just visited the website - and not from long-term clients.

Recent feedback is mostly negative

And, when you jump over to Trustpilot to see what people are saying there, it tracks with those 80-ish complaints filed with the BBB. In just a few weeks leading up to the time of our review, unhappy customers said things like "mail constantly lost”, "overly complicated”, "scam”, and there were rants about Anytime Mailbox changing customers' addresses twice in two months. Across more than 110 ratings on Trustpilot, the average is just 3 stars, with 11% of them just a single star, and most of the recent ratings are exactly that low. It's not a good look.

Just a middleman (and not a great one at that)

Anytime Mailbox is really nothing more than a middleman between you and the mail scanning service location you select. That's at the root of many of the complaints people have here: where's the accountability when a facility in Albany or Albania drops the ball on handling your incoming mail? This site makes it easy to find options in numerous locations (which is nice), but not so easy to find ones that have the services you'll need and can deliver them reliably (which is not so nice). Anytime Mailbox drops to a lower rating now, and we recommend you get your mail scanning services through a higher-ranked provider.