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Sunday, June 20th
If you're looking for a Mail Scanning service with a long history in the industry, you may be considering Earth Class Mail. Since their start in 2008, the company has processed more than 10 million pieces of mail! Their reputation is solid, with an "A+" rating from the Better Business Bureau and very few complaints from customers on the BBB site. However, our research led us to believe that the company may have gone through a bankruptcy and ownership change over the last few years, so let's take a look at what your experience with ECM might be now.
In your face
First, be prepared to get a LOT of pop-ups when browsing the Earth Class Mail site. While we're generally big fans of live chat help, and we're happy to help a company understand our shopping decisions, the three pop-ups we got in the first three minutes of our most recent visit were a little much. But, at least you know that Earth Class Mail stands at the ready if you have even the smallest question, and they definitely want to know what it takes to earn your business.
Mail scanning services
No matter which plan you choose, here are the services you can expect from Earth Class Mail:
Both small and large customers
If you have zero clue about what some of those are, don't worry! This company also services large businesses who want help in managing their mail, so some of the features mentioned above would primarily apply to those companies. As an individual consumer, you don't need to be concerned with HIPAA compliance or industry-specific regulations (law firms, medical offices, and so on).
You should also be aware that Earth Class Mail has a $50 cancellation fee on every plan. That might seem stingy until you consider that the company will still have to handle physical mail and paper during your cancellation period - which could take up to 6 months to complete.
Focus on business
As for plans for individual customers, Earth Class Mail still offers plans for Mail Scanning - but you'll notice on the site that the focus is definitely on business customers. In fact, when we tried to find pricing for individuals, we quickly got lost. We found three tiers of pricing, but they were so much more expensive than our last review that we weren't sure we even had the right information:
So, we took advantage of that handy chat feature we mentioned earlier, to find out what services were available for people, not just businesses. The very friendly agent who responded agreed that the pricing details on the site were confusing, and that if we could set an appointment with an account specialist to see if Earth Class Mail could come up with a customized plan to meet our needs - and our budget.
Why so expensive?
When we connected with the rep from ECM, he explained that yes, we would need to sign up for the $69/month plan. It included 10 pieces of scanned mail content each month and unlimited shredding of junk mail, and an 8% discount was available if we signed a year-long contract. The rep also acknowledged that their services are more expensive than their competitors', saying it was due to the extra security protocols (like HIPAA compliance and all employees doing the scanning being under non-disclosure agreements). He also said that ECM's technology is a big plus, with all scans being fully text-searchable, and their platform having full integration with Dropbox, Google Drive, and so on.
However, while we were waiting for a response from the account rep, we took a look at what people were saying about Earth Class Mail on other sites. What we found was disappointing to say the least: numerous people said that it was literally the worst customer service experience they'd ever had, with lost mail (including checks!), drastic price increases despite being promised a fixed lifetime rate, and many other complaints.
Unfortunately, all of this combines to drop Earth Class Mail much lower in our rankings than they were in our earlier review. If you're looking for affordable, reliable Mail Scanning services, you'll probably need to choose another provider.
If you're one of the millions of Americans who travel frequently for work or pleasure, living as an expat in far-flung locations, or just needing a virtual mailing address for other purposes, you'll need a service that can handle a variety of tasks.
Today there are a wide range of companies offering to relieve you of the burdensome task of having your mail chase you around the country - or the world - by providing not only a physical address where your bills, letters, and other important paperwork can be delivered, but also the processing that lets you know when you've got mail. The best mail scanning services not only scan the outer envelope but also its contents - though some providers include it as part of your monthly fee, while others require you to pay as you go.
Typically, mail scanning services give you an online dashboard and/or mobile app, so that you can review the PDF images of your incoming mail and then quickly and easily determine what should be done with each piece: recycle, save, or forward to your current location.
In order to authorize the Mail Scanning Service, you select to receive your mail, you will probably have to fill out USPS Form 1583. Keep in mind that it will need to be notarized - and your preferred service may even offer an easy way to do that remotely! Once that form has been taken care of, your service will begin.
However, with so many services out there that all want your business, especially with something that tends to be a long-term need, how can you decide which one is the best for your needs? Because it can be a hassle to set up your initial service, and even more so to change to a new Mail Scanning Service if you don't like the first one, here are several criteria to keep in mind - so that your first choice is your best choice:
TopConsumerReviews.com has reviewed and ranked the best Mail Scanning services available today. We hope this information helps you determine which provider will give you the best value for your money, as well as save you considerable time and hassle by taking care of your mail!
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