Virtual Post Mail Review

Monday, December 2nd

2024 Mail Scanning Service Reviews

Virtual Post Mail

• Prices range from $20 to $90 per month
• Addresses available in 5 states, all at locations run by VPM (no third-party contractors)
• 60 days of physical storage included on all plans
• API integrations included
• 30-day money-back guarantee
• Helpful tools for new businesses
• HIPAA compliant and SOC 2 Type II certified
• In business since 2007

If you're wondering how you can live abroad while still running a US-based business with a stateside address, Virtual Post Mail's founder Alex Sanz knows exactly how you feel. That's why he created this mail scanning service: he couldn't find any providers that could deliver the high-level services he needed. Whether you, too, are running a company from overseas or you're just getting ready to travel the US in an RV, Virtual Postal Mail would like to help you manage your mail.

Only 5 states to choose from

Call us snarky, but we laughed when we read that Virtual Post Mail had a "big hairy audacious goal” of having locations in all 50 states, and since 2007, they've managed to accomplish... 5. The company says that they take great care to only establish locations that will be reliable in the long-term, but we're still not blown away by that "progress” in almost 20 years. But, for what it's worth, those states include California, Nevada, Delaware, Florida, and Texas - and that's where you'll be able to choose from when setting up your new mailing address.

Bonus features for business owners

We do like some of the features that Virtual Post Mail offers, especially for new business owners who might need the prestige (or documentation) of a physical address while operating virtually or out of their own homes. First off, VPM's TruLease can give you a physical address (and not a PO box) so that you can open a business bank account and take credit card payments. And, if you need it, they'll give you a utility bill (as required by some vendors such as Shopify Payments and Amazon Store).

Want a prestigious personal address?

You can use VPM's TruResidence in a similar way. One of their locations is in a "prestigious condominium tower”: you could direct all of your mail there, to keep your actual residence private and protected.

New businesses can benefit from TruStart

And, if you need a little extra help getting your new business off the ground, Virtual Post Mail can serve as your registered agent at no extra cost (which could save you $100+ per year). Take a peek at VPM's TruStart video series if you'd like to see their recommendations for the steps to take to form your brand-new company and be ready for business.

4 tiers of service

Ready to see what mail scanning plans you can expect with this service? Here you go:

• Starter ($20/month): this introductory tier includes scans of just 25 envelope exteriors ($0.50 surcharge for every additional), 10 content scans (up to 10 pages each time), and 2 recipients ($5 extra per month per additional recipient). Check deposit service is $10 for the first and $1 for every additional check sent in the same deposit batch. This tier is SOC Type II Certified and HIPAA compliant, but not HIPAA BAA.
• Plus ($35/month): if you don't want to worry about how many envelopes you get in a month, this is the right package because that part is unlimited. It also comes with 50 mail content scans and up to 5 recipients (with additional recipients at $3 each per month). The rest of the details (check deposits, HIPAA) are the same as the Starter package.
• Business ($60/month): this tier gives you unlimited envelope scans and 100 mail content scans, up to 10 recipients ($2 extra per month for every additional), and checks the boxes for HIPAA BAA, HIPAA compliance, and SOC2 Type II certification.
• Premium ($90/month): VPM's top tier includes unlimited envelope scans, 150 mail content scans, 20 recipients ($2/month for every additional). All of the perks are the same as the Business level package, just more of them.

Extra time for physical storage

All of VPM's plans include 60 days of physical storage. That's a big advantage over services that make you decide within 5, 14, or 30 days if you want your mail or packages forwarded, shredded, or tossed out. You'll also get unlimited digital storage and API integration if you need it.

Reputation is still undetermined by the BBB

Although this mail scanning service comes with a 30-day money-back guarantee, Virtual Post Mail is still a question mark when it comes to reputation: the Better Business Bureau says that it doesn't have enough information to issue a rating for the company, despite its having been in business for 15+ years. That doesn't really seem to track with VPM's professed "33,000+ customers served”, but at least the "NR” designation isn't a bad-news "F” grade.

Customer service has taken a nosedive

However, the story told on Trustpilot by Virtual Post Mail clients is not only limited but also negative. There was one five-star rating left in the last 9 months, praising the customer service and support; all of the rest were just 1- or 2-star reviews, saying that VPM's reps aren't as good as they used to be, the service has gotten slower, and that a recent change in location left multiple people scrambling to reroute their mail to the new business address. Another ranted that it's practically impossible to get someone on the phone, and we had the same experience (no one picked up when we called squarely during the middle of a workday across all four main US time zones).

It's a "no” for us

That's a bummer, because Virtual Post Mail really checks a lot of boxes among mail scanning services - at least, on paper. We just wish that they had a better track record for keeping customers happy, and that they would pick up the phone when prospective or current clients call. We'd like to be able to give VPM our recommendation, but we don't feel that they've proven themselves worthy of anything higher.