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Talkspace Review

Saturday, March 2nd

2024 Marriage Counseling Reviews

Talkspace Review 2.5 Star Rating


2.5 Star Rating
  • Cost: $436 per month (four sessions)
  • Quarterly payment option: $396 per month
  • Multiple therapist choices available
  • Communication through text, voice, or video messages
  • Unlimited messaging to therapists
  • Accepts some insurance plans

Talkspace caters to couples in different relationship phases, from premarital to long-term and married couples. It uniquely integrates psychiatry and therapy in online care, a rarity among competitors. They even accept insurance, further distinguishing Talkspace's approach. Roni and Oren Frank established Talkspace around a decade ago with the aim of making therapy accessible, convenient, and affordable. Evolving from in-person group therapy, Talkspace now offers communication methods like video, voice, and text messages

Expert Therapists

Each month, you and your partner receive four live sessions with your therapist, along with unlimited messaging capabilities. A noteworthy feature is that they'll match you up with multiple therapists, which is unusual. Counselor sessions are available on weekdays, but not weekends.

Structured therapeutic goals

Talkspace provides a clear roadmap for marriage counseling outcomes. These include issue identification, rediscovering relationship strengths, understanding detrimental patterns, implementing conflict resolution strategies, and enhancing communication skills. These goals are achievable with consistent therapist interaction. In fact, you can send a video, voice message or text to your therapist at any time, any day of the week (though replies are limited to weekdays).

Diverse relationship support

Beyond marriage counseling, Talkspace extends its services to numerous relationship phases. Services range from relationship counseling and marriage counseling to premarital counseling, addressing conflicts, communication, and foundational aspects of relationships.

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Onboarding process

Once you create your account, a complimentary consultation connects you with a staff therapist. They will guide you through the Talkspace process and therapist selection. This initial conversation can help resolve any questions you may have about the process.

Multiple therapist matches

Differing from most platforms, Talkspace matches you with multiple counselors. This gives you the opportunity to preview potential therapist matches before settling on the one you want. The approach ensures a more personalized fit, however it may take a few days to complete the matching process.

Therapist selection and availability

There are many therapists within Talkspace's network, and you'll need to choose one that is licensed to work in your state. The platform's website features detailed profiles, including photographs, degrees, specialties, communication methods, and language proficiencies. Unfortunately, weekend availability isn't offered. After selecting your therapist, communication via text, audio, or video messages is available throughout the week.

Flexible approach and subscription changes

You can cancel your subscription at any time online, with the reminder that unused time within the subscription is non-refundable. The initial subscription comes with a $100 discount, although its compatibility with insurance benefits isn't entirely clear.

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Many customers are happy

We found positive feedback from customers that highlighted the convenience of continuous messaging and therapist availability. One survey we found indicates a third of users considered Talkspace therapists more qualified compared to others. Over 85% rated therapist quality as good to excellent, with no negative ratings. More than 80% expressed willingness to recommend Talkspace to others.

But many customers are not

However, we also found more than a few concerns. Complaints revolve around billing discrepancies, such as getting billed but not having a therapist, and delays in therapist assignment. Some people experienced last minute therapist cancellations, or failed rescheduling attempts. People also decried a lack of communication from Talkspace when these issues arose. Overall, Talkspace has a 1.3 average rating on Trustpilot, which is very low.

Cost Considerations:

Although Talkspace stresses affordability, you can find competitive alternatives for online marriage counseling offered by other services with more sessions per month. Unlimited messaging and therapist availability, while advantageous, may not fully offset these cost-related concerns. Especially with the weekend unavailability.

Too many complaints

While Talkspace seems promising on paper, the challenges faced by users and concerns surrounding customer service and billing issues, especially regarding therapist cancellations, severely impact the platform's credibility. While it does offer comprehensive services, you should first explore the higher rated marriage counseling services in our review before committing to Talkspace.

Where Can You Find the Best Online Marriage Counseling?

You've heard of marriage counseling, but what does it entail and who can benefit from it? Is it for addressing minor issues to maintain a healthy relationship? Is it for determining if your partner is the right life companion? Is it for managing the stresses that accompany wedding planning? Is it a final attempt before considering a breakup?

Marriage counseling addresses a wide spectrum of topics related to couples, including effective communication, recurring areas of disagreement, financial clashes, challenges in intimacy, recovery from infidelity, power dynamics, and dating compatibility. It's not just for those on the brink of separation or divorce.

The Best Marriage Counseling Services Compare Marriage Counseling Services Compare Marriage Counseling Reviews What are the best Marriage Counseling Services Best Marriage Counseling Reviews

Marriage Counseling FAQ

Marriage counseling is a type of therapy designed to help couples resolve conflicts, improve communication, and strengthen their relationship. A trained therapist or counselor guides couples through discussions and exercises to address issues they may be facing in their marriage.
Marriage counseling can be beneficial at various stages of a relationship. Couples may consider it when facing communication difficulties, unresolved conflicts, infidelity, or when they feel disconnected from each other.
Marriage counseling typically involves sessions with a therapist, where couples discuss their concerns, feelings, and thoughts in a safe and structured environment. The therapist provides guidance, offers insights, and teaches communication and conflict resolution skills.
In a typical session, couples share their perspectives and emotions on specific issues. The counselor facilitates productive conversations, helps identify patterns of interaction, and offers tools to address challenges constructively.
The duration of marriage counseling varies based on the complexity of the issues and the willingness of the couple to engage in the process. Some couples may see improvement within a few sessions, while others may benefit from longer-term counseling.
While marriage counseling is typically conducted with both partners present, individual counseling sessions may be recommended if one partner is not initially willing to participate. However, the goal is often to involve both partners for better outcomes.
No, marriage counseling is not solely for couples in crisis. It can be a proactive step to strengthen a healthy relationship, address minor issues before they escalate, or enhance communication skills.
Confidentiality is a crucial aspect of counseling. Information shared during sessions is typically kept confidential unless there is a risk of harm to individuals or others. Counselors will explain their confidentiality policies at the beginning of therapy.
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Continued from above...

What prevents individuals from pursuing marriage counseling? Many contemplate it but never take the step. They're unsure about how to begin, what the process involves, and they worry about carving out time from their busy schedule for appointments.

Just as telehealth gains popularity in the medical realm, the same holds true for marriage counseling. Booking an appointment is as easy as a single click; you can browse the therapist's professional background, ratings, and even get insight into their personal interests and hobbies. You can interact with the therapist from the comfort of your home via video calls, phone conversations, or live chat. Plus, you eliminate commute time and traffic since there's no in-office meeting.

Our highly recommended online marriage counseling options are designed to help you find the most suitable choice for you and your spouse. Here are some factors to weigh in your decision-making process:

  • Pricing. What is the session cost? Is a monthly membership mandatory?
  • Therapist or Coach. Do you prefer a licensed therapist with a Master's degree or higher? Are you more inclined toward a coach than a therapist?
  • Individual Counseling Alternatives. If individual issues arise that you wish to address privately, would you like the option of individual therapy alongside marriage counseling?
  • Session Formats. Which suits you best: video conferencing, phone calls, or live chat?

To assist you in finding the ideal online marriage counseling platform, Top Consumer Reviews has meticulously evaluated and ranked the finest services presently available. We hope this information helps you reconnect with your partner, and helps make your journey in marriage as smooth as can be.

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