Who's better?

LifeFone vs ADT

We've analyzed the best Medical Alert Systems to help you find the right solution for your needs.

2025 Medical Alert System Reviews

Here you can see how LifeFone and ADT match up head-to-head in a battle for the Best Medical Alert Systems in 2025.

Winner

LifeFone

  • Pay monthly, quarterly, or yearly
  • Price-lock guarantee
  • 30-day money-back guarantee

LifeFone allows customers to place an order over the phone or straight from their website. Their competitive pricing can be spaced out monthly, quarterly, or yearly with perks like free shipping and no activation or device fees. You can cancel your service anytime with one of their helpful, friendly representatives. Plus, LifeFone lets you try out their systems for 30 days and still get your money back if you change your mind about them. They're well-liked by customers and the Better Business Bureau, making them a sensible option for medical alert systems.

ADT

  • Yearly, quarterly, or monthly billing plans
  • 24/7 monitoring
  • No landline required on some systems

ADT has a long history of protecting people's homes and businesses with security cameras and alarm systems. They also have a medical alert system branch of the company with three different packages you can choose from, depending on your lifestyle. Their pricing is very clear and they make it easy to understand what comes with each package. You can either pay month-to-month, quarterly, or yearly at ADT for their 24/7 monitoring service. They have an "A" rating from the Better Business Bureau, but also some pretty intense complaints about poor customer service, which has us concerned enough to drop their rating more than we initially would have.

Medical alert systems bring an added sense of safety to the wearer and give peace of mind to their loved ones. For elderly or disabled individuals who live independently, it's important to have a quick means of communication to alert someone in case of an emergency. This could be a fall, the onset of a heart attack, or some other medical crisis. Medical alert systems contact emergency services to provide urgent care to the wearer.

You might think, "Why not just use a cell phone to call for help"? Well, sometimes the time it takes to dial a phone number or look up a phone contact will take too long. Also, it's likely that if someone fell out of their car or even around the house, they may not have their phone in hand. Plus, some patients who show signs of dementia may get confused and not know who to call when it comes down to it - or not have the dexterity to dial.

Medical alert systems can be worn as a bracelet or necklace, so they stay out of the way, but are conveniently accessible at all times. Some companies have shower-mounted devices that can withstand heat and moisture. No matter how you wear your device or where it is, the point is that they're as easy as clicking a single button to connect to an operator and ask for help. A neat feature available with some medical alert systems is the ability for the device to detect a fall before the person even calls for help. This could be life-saving if someone was unable to speak or move due to their fall.

There are quite a few companies that offer medical alert services. Some have a long-established history and tons of feedback from customers. Others are newly entering the industry, so it's important to do a lot of research about each one to find a company that will be responsive to the wearer, keep up-to-date with latest technologies, and be around for a long time. Look for a company that's really transparent with their pricing so you won't be overpaying or confused about what the price will be month-to-month.

We've thoroughly explored many of the companies that sell medical alert systems. They each offer a slightly different variety of features and pricing plans, so you'll need to go with the one that will be the best solution for yourself or your loved one. We've highlighted a few things that we recommend you look for specifically as you shop around:

To give you the best, most reliable experience with a medical safety device, the experts at Top Consumer Reviews have vetted multiple companies and done plenty of research on the pros and cons of each. We hope this information proves valuable guidance to help you find a medical device company that gives you an added sense of safety!

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Medical Alert System FAQ

What is a medical alert system?
A medical alert system is often used by seniors who want to "age in place" rather than move to an independent/assisted living facility. Using a button on a pendant or wrist strap, they can let loved ones and/or emergency responders know that they need help due to a fall or medical situation.
What kinds of medical alert systems can I choose from?
Most systems on the market include a wearable panic button and round-the-clock remote monitoring. You can choose a plan that covers in-home use only or one that includes coverage when the wearer is out and about.
What are some extra features I should consider?
That depends on the person using the system and what kind of help they might need. Some medical alert systems include automatic fall detection, GPS tracking, and even smartwatch features like heart rate monitoring and tracking health goals.
How much do they cost?
Pricing varies, but you can anticipate monthly service fees ranging from $19.95 to $56.95 - the higher your coverage, the more you'll pay per month. You'll also need to factor in equipment costs: some service providers let you choose between buying it outright (lower monthly fees) and renting it (higher monthly fees).
Will Medicare/Medicaid pay for a medical alert system?
Unfortunately, you won't get coverage for a medical alert system through Original Medicare or Medicaid. But, if you have a supplemental insurance plan, you might be able to get a discount. Check with your carrier if this applies to you.
Is there a warranty?
The majority of medical alert systems come with a 30-day trial or money-back guarantee. However, with respect to the equipment, you'll want to read the fine print to understand your provider's terms if something goes wrong with your panic button or with any other devices down the line.
If I don't like the medical alert system, can I cancel the service?
Yes. Very few medical alert providers lock you into a long-term contract. Most often, you'll get a prorated refund for any prepaid months of coverage once you return rented equipment. Plus, you have that initial trial period of 15-30 days that's offered by most medical alert services.
How do I know if a medical alert service is trustworthy?
Your best bet is to see what other customers have to say. Look for reviews, preferably on third-party sites not affiliated with the provider. Another great resource is the Better Business Bureau: an "A+" rating and accreditation are good signs that you or your loved one will be well-protected by a particular medical alert service.

Compare Any 2 Products

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See the Best Medical Alert Systems in Your State

How to Choose a Medical Alert System

Each year many sick and elderly people encounter accidents and health issues that needlessly take their lives. Medical alert systems can make all the difference in the world for those living alone and in distress. In an emergency, medical alert units create a direct line of communication to needed assistance. If a person falls or becomes ill they simply press a button on a pendant or wrist transmitter to gain the attention of an emergency specialist. That person will immediately call the authorities to send help if needed. The fear of a loved one waiting hours or even days for assistance is no longer an issue with a medical alert system available.

If this is your first medical alert system purchase you may be looking for help with choosing the right device. Making a well informed decision will ensure you get the most for your money and are satisfied with the end result.

There are several important elements to consider when choosing a medical alert system. Some of these include:

Equipment
Not all equipment is created equal. The medical alert button needs to be easy to wear and use. Some may want a unit that's water proof and sturdy to handle showers. If hearing is an issue you'll want a unit that is easy to adjust and has adequate volume options. Knowing the size of the home and how far the transmitter will reach is also important. You'll want UL tested equipment with a good history. Look for products with a battery back-up should the power go out. Also look to see how often batteries need to be replaced. Some batteries last a few months while others last for years. Ask about installation and if a professional is required and how much that will cost.

Warranty
If something happens to the equipment you'll want to make sure it comes with a guarantee. Preferably, the company will replace any broken equipment at no cost. Also look for a company that regularly tests the in home system for good working . Are extended customer support hours available should an issue or question come up about the equipment.

Monitoring Center
In the event of an emergency you'll want a company that provides fast, top notch service. A monitoring company that utilizes its own employees, and doesn't outsource, will most likely provide the best overall service. One that is accountable and well staffed. Does the monitoring company have back-up power, during outages, and are they UL certified?

Cost and Contracts
All medical alert companies price their equipment and monthly monitoring fees differently. Some will sell you the equipment and then charge a monthly fee while others will allow you to rent the equipment and including the monitoring costs in the monthly charges. Some require a several year contract while others are more flexible. If you decide to cancel the contract early you may encounter an early termination fee. Make sure you understand any fees associated with a medical alert system you're considering.

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SAFEWISE NAMES ALOE CARE THE 2025 'BEST MEDICAL ALERT SYSTEM TO ...

The honor follows the recent launch of ConnectAI, Aloe Care’s new conversational AI service that proactively generates natural-sounding wellness calls and medication reminders on behalf of home care ...

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