Who's better?

LifeFone vs Bay Alarm Medical

We've analyzed the best Medical Alert Systems to help you find the right solution for your needs.

2025 Medical Alert System Reviews

Here you can see how LifeFone and Bay Alarm Medical match up head-to-head in a battle for the Best Medical Alert Systems in 2025.

LifeFone

  • Pay monthly, quarterly, or yearly
  • Price-lock guarantee
  • 30-day money-back guarantee

LifeFone allows customers to place an order over the phone or straight from their website. Their competitive pricing can be spaced out monthly, quarterly, or yearly with perks like free shipping and no activation or device fees. You can cancel your service anytime with one of their helpful, friendly representatives. Plus, LifeFone lets you try out their systems for 30 days and still get your money back if you change your mind about them. They're well-liked by customers and the Better Business Bureau, making them a sensible option for medical alert systems.

Winner

Bay Alarm Medical

  • Monthly plans
  • FSA/HSA eligible
  • 30-day risk-free trial

Bay Alarm Medical has 4 systems to choose from that will fit anyone's lifestyle. It's easy to identify the differences between their systems and exactly how much you'll be paying. Everything here is FSA/HSA eligible and even comes with a 30-day risk-free trial. You can pay monthly for your devices and cancel at any time. People are really impressed with the customer service here and have fantastic things to say about the systems. Bay Alarm Medical also has an "A+" rating from the Better Business Bureau, and they're our top choice for medical alert systems.

Medical alert systems give wearers a welcome layer of safety - and their families real peace of mind. For older adults or people with disabilities living on their own, having a fast, reliable way to call for help is essential when something goes wrong, whether it's a fall, the first signs of a heart attack, or another sudden health crisis. With a press of a button - and in some models, automatic fall detection - these devices connect users to trained responders who can dispatch emergency services and notify caregivers. Many come as simple pendants or wristbands designed for all-day wear, so help is never far away when it matters most.

Sure, you could say, "Just use a cell phone to call for help." But in a crisis, the seconds it takes to unlock the screen, find a contact, or dial can slip away fast. If someone collapses in the driveway or tumbles inside the house, they often don't even have the phone with them. People with dementia face another hurdle - confusion about whom to call - and shaky hands or limited dexterity can make tapping tiny buttons nearly impossible. Add in common gotchas like a dead battery, a locked screen, or poor reception, and that phone may not help when it matters most.

Medical alert systems are designed to stay out of your way yet be within reach: you can wear one as a bracelet or necklace, and some brands offer shower-mounted buttons built to handle heat and moisture. However you carry it - on your wrist, around your neck, or on the wall - the core idea is simplicity: press a single button to reach an operator and get help. Many models can even detect a fall automatically, triggering an alert when you can't speak or move, which can be lifesaving. Setup is typically quick and straightforward, so you can start using the system with confidence right away.

Plenty of companies offer medical alert services, from long‑standing brands with loads of customer reviews to newcomers just stepping into the market. That mix means you've got to do some homework: compare how quickly they respond to wearers, whether they keep up with new tech, and whether the business itself seems built to last. Clear pricing is a must so you're not overpaying or guessing what the monthly bill will be. It also helps to check for trial periods and straightforward cancellation policies - they can save you hassle if your needs change.

We've thoroughly explored many of the companies that sell medical alert systems. They each offer a slightly different variety of features and pricing plans, so you'll need to go with the one that will be the best solution for yourself or your loved one. We've highlighted a few things that we recommend you look for specifically as you shop around:

To give you the best, most reliable experience with a medical safety device, the experts at Top Consumer Reviews have vetted multiple companies and done plenty of research on the pros and cons of each. We hope this information proves valuable guidance to help you find a medical device company that gives you an added sense of safety!

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Medical Alert System FAQ

What is a medical alert system?
A medical alert system is often used by seniors who want to "age in place" rather than move to an independent/assisted living facility. Using a button on a pendant or wrist strap, they can let loved ones and/or emergency responders know that they need help due to a fall or medical situation.
What kinds of medical alert systems can I choose from?
Most systems on the market include a wearable panic button and round-the-clock remote monitoring. You can choose a plan that covers in-home use only or one that includes coverage when the wearer is out and about.
What are some extra features I should consider?
That depends on the person using the system and what kind of help they might need. Some medical alert systems include automatic fall detection, GPS tracking, and even smartwatch features like heart rate monitoring and tracking health goals.
How much do they cost?
Pricing varies, but you can anticipate monthly service fees ranging from $19.95 to $56.95 - the higher your coverage, the more you'll pay per month. You'll also need to factor in equipment costs: some service providers let you choose between buying it outright (lower monthly fees) and renting it (higher monthly fees).
Will Medicare/Medicaid pay for a medical alert system?
Unfortunately, you won't get coverage for a medical alert system through Original Medicare or Medicaid. But, if you have a supplemental insurance plan, you might be able to get a discount. Check with your carrier if this applies to you.
Is there a warranty?
The majority of medical alert systems come with a 30-day trial or money-back guarantee. However, with respect to the equipment, you'll want to read the fine print to understand your provider's terms if something goes wrong with your panic button or with any other devices down the line.
If I don't like the medical alert system, can I cancel the service?
Yes. Very few medical alert providers lock you into a long-term contract. Most often, you'll get a prorated refund for any prepaid months of coverage once you return rented equipment. Plus, you have that initial trial period of 15-30 days that's offered by most medical alert services.
How do I know if a medical alert service is trustworthy?
Your best bet is to see what other customers have to say. Look for reviews, preferably on third-party sites not affiliated with the provider. Another great resource is the Better Business Bureau: an "A+" rating and accreditation are good signs that you or your loved one will be well-protected by a particular medical alert service.

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How to Choose a Medical Alert System

Each year many sick and elderly people encounter accidents and health issues that needlessly take their lives. Medical alert systems can make all the difference in the world for those living alone and in distress. In an emergency, medical alert units create a direct line of communication to needed assistance. If a person falls or becomes ill they simply press a button on a pendant or wrist transmitter to gain the attention of an emergency specialist. That person will immediately call the authorities to send help if needed. The fear of a loved one waiting hours or even days for assistance is no longer an issue with a medical alert system available.

If this is your first medical alert system purchase you may be looking for help with choosing the right device. Making a well informed decision will ensure you get the most for your money and are satisfied with the end result.

There are several important elements to consider when choosing a medical alert system. Some of these include:

Equipment
Not all equipment is created equal. The medical alert button needs to be easy to wear and use. Some may want a unit that's water proof and sturdy to handle showers. If hearing is an issue you'll want a unit that is easy to adjust and has adequate volume options. Knowing the size of the home and how far the transmitter will reach is also important. You'll want UL tested equipment with a good history. Look for products with a battery back-up should the power go out. Also look to see how often batteries need to be replaced. Some batteries last a few months while others last for years. Ask about installation and if a professional is required and how much that will cost.

Warranty
If something happens to the equipment you'll want to make sure it comes with a guarantee. Preferably, the company will replace any broken equipment at no cost. Also look for a company that regularly tests the in home system for good working . Are extended customer support hours available should an issue or question come up about the equipment.

Monitoring Center
In the event of an emergency you'll want a company that provides fast, top notch service. A monitoring company that utilizes its own employees, and doesn't outsource, will most likely provide the best overall service. One that is accountable and well staffed. Does the monitoring company have back-up power, during outages, and are they UL certified?

Cost and Contracts
All medical alert companies price their equipment and monthly monitoring fees differently. Some will sell you the equipment and then charge a monthly fee while others will allow you to rent the equipment and including the monitoring costs in the monthly charges. Some require a several year contract while others are more flexible. If you decide to cancel the contract early you may encounter an early termination fee. Make sure you understand any fees associated with a medical alert system you're considering.

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