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ADT Review

Wednesday, February 28th

2024 Medical Alert System Reviews

ADT Review 4 Star Rating


4 Star Rating
  • "A+" Better Business Bureau rating
  • 3 medical alert systems based on lifestyle preferences
  • Free next-day shipping
  • No long-term contracts
  • Full refund for early cancellation
  • 100% satisfaction guarantee

ADT is most commonly known for their smart security systems for homes and businesses, but they also have a comprehensive medical alert system as part of their services. They have 9 company-owned monitoring centers that operate 24/7 to ensure they are always there when customers need them. ADT has won awards from Forbes, BrandSpark, IoT breakthrough, and PC Magazine for their impressive security systems and reliable customer service team.

Products based on lifestyle

There are three products offered by ADT for seniors depending on their lifestyle. They include:

  • Medical Alert Basic System - good for people who mostly stay around the house and have their own phone line.
    • Comes with waterproof wristband or pendant
    • Operates within your home
    • Requires a standard landline
    • Has a 300-foot range from the base
    • Monitors your home's temperature
    • Monthly cost: $29.99, quarterly cost: $83.97, yearly cost: $311.88
  • Medical Alert Plus System - best for people who like to be outside and visit their neighbors.
    • Covers the inside and outside of your home
    • 600-foot range from base
    • No landline required
    • Personal help button
    • Monitors your home's temperature
    • Optional fall detection
    • Monthly cost: $35.99, quarterly cost: $101.97, yearly cost: $383.88
  • On-The-Go Medical Alert System - for people who live an active lifestyle and are out and about all the time.
    • Does not require a landline
    • Two-way talk with wireless connection
    • GPS location tracking
    • Optional fall detection
    • Portable device
    • Monthly cost: $39.99, quarterly cost: $113.97, yearly cost: $431.88

Transparent pricing

Straight from ADT's website you can view pricing options for all the different products. There are no contracts or hidden fees and ADT guarantees that they'll never raise prices on services you're currently using. All of their products have free, next-day shipping. You can choose to pay monthly, quarterly, or yearly for the medical alert system and the longer you sign up for, the less the overall cost will be. If you opt for quarterly or yearly payments, you'll get a free lockbox to keep door keys easily accessible for anyone who needs them.

Best Medical Alert Systems

Optional upgrades and add-ons

Customers will get to choose if they want a wristband or pendant-style emergency button, and select either black or white colors. The automatic fall detection system is an upgrade that costs an additional $10. Other accessories you can add to your purchase include a leather carrying case for on-the-go devices and a waterproof wall mount button.

Satisfaction guaranteed

If you end up canceling ADT before the end of your contract, they will refund you the rest of the contract in full. They also have a 100% satisfaction guarantee that ensures they will fix any issues with your system and if you aren't happy within the first 6 months, they'll refund you in full.

A good option

ADT has an "A+" rating from the Better Business Bureau. They have thousands of customer reviews, and it may seem shocking to see so many negative ones like we did, but 99% of them refer to the company's home security system services. There are a myriad of issues people run into with installation, pricing, and other things that are irrelevant in the case of their medical alert systems. From what we've seen of ADT, they make their system and pricing clear-cut, easy to understand, and affordable. ADT is a good option for medical alert systems.

What is the Best Place to Purchase a Medical Alert System?

Medical alert systems have grown in popularity over the years due to their ability to get a person life-saving help in the case of an emergency. Many senior citizens prefer to stay in their homes for as long as possible rather than move to a care facility - and that presents certain risks if they aren't being routinely monitored. A medical alert system can quickly contact emergency services in the event of a fall or other unexpected health issue to protect the safety of the wearer 24/7.

Seniors typically wear medical alert systems around their wrist or neck for convenience. Certain companies offer wall or shower-mounted devices as well. Using them is as easy as clicking a single button to get in touch with an operator and reach out for immediate emergency help. As an added safety measure, some systems automatically detect when the wearer has fallen to make sure they aren't left alone when they are unable to press the button.

The Best Medical Alert Systems Compare Medical Alert Systems Compare Medical Alert System Reviews What are the best Medical Alert Systems Best Medical Alert System Reviews

Medical Alert System FAQ

A medical alert system is often used by seniors who want to "age in place" rather than move to an independent/assisted living facility. Using a button on a pendant or wrist strap, they can let loved ones and/or emergency responders know that they need help due to a fall or medical situation.
Most systems on the market include a wearable panic button and round-the-clock remote monitoring. You can choose a plan that covers in-home use only or one that includes coverage when the wearer is out and about.
That depends on the person using the system and what kind of help they might need. Some medical alert systems include automatic fall detection, GPS tracking, and even smartwatch features like heart rate monitoring and tracking health goals.
Pricing varies, but you can anticipate monthly service fees ranging from $19.95 to $56.95 - the higher your coverage, the more you'll pay per month. You'll also need to factor in equipment costs: some service providers let you choose between buying it outright (lower monthly fees) and renting it (higher monthly fees).
Unfortunately, you won't get coverage for a medical alert system through Original Medicare or Medicaid. But, if you have a supplemental insurance plan, you might be able to get a discount. Check with your carrier if this applies to you.
The majority of medical alert systems come with a 30-day trial or money-back guarantee. However, with respect to the equipment, you'll want to read the fine print to understand your provider's terms if something goes wrong with your panic button or with any other devices down the line.
Yes. Very few medical alert providers lock you into a long-term contract. Most often, you'll get a prorated refund for any prepaid months of coverage once you return rented equipment. Plus, you have that initial trial period of 15-30 days that's offered by most medical alert services.
Your best bet is to see what other customers have to say. Look for reviews, preferably on third-party sites not affiliated with the provider. Another great resource is the Better Business Bureau: an "A+" rating and accreditation are good signs that you or your loved one will be well-protected by a particular medical alert service.
Compare the Best Reviews

Continued from above...

There are more medical alert options popping up all the time, so it's wise to do your research and make sure you find the best one for you or your loved one. Some tried and true companies have been around for years and have a lot of customer feedback while others are brand new with updated features and technologies.

You'll want to find a company that gives transparent pricing information and makes it as easy as possible to use their device. Medical alert systems are important, and companies shouldn't make your purchase confusing or unnecessarily expensive. Shopping online helps you compare retailers and find your best option.

Since there are many companies that sell medical alert systems, we have provided important information for you to consider when shopping around:

  • Cost: How much will you have to spend for the equipment? What is the price of the ongoing monitoring fees? Are you able to get pricing right away or will the company make you talk to a sales representative beforehand?
  • Contracts: Do you have to commit to a long-term contract in order to sign up for a company's services? Or can you go month-to-month? How easy is it to cancel if you are unsatisfied with the product or no longer need it?
  • Variety of features: Does the medical alert system come with automatic fall detection? How many devices does the company offer to wear and put around your house? Does the product have good range in case the wearer walks outside or happens to fall in a more remote corner of the house?
  • Reputation: What do customers say about their experience with the product and customer service? Does the medical alert system work reliably or have people experienced issues with it? Is the company accredited and rated by the Better Business Bureau?

TopConsumerReviews.com has reviewed and ranked the best places to purchase a medical alert system. We hope this information helps you find the best product to ensure safety and give peace of mind to you or the senior in your life.

Compare Medical Alert Systems

Select any 2 Medical Alert Systems to compare them head to head

  • Bay Alarm Medical
  • LifeFone
  • LifeStation
  • MobileHelp
  • ADT
  • Medihill
  • Alert 1
  • Philips Lifeline
  • Medical Guardian
  • Life Alert
  • ResponseLINK
  • Rescue Alert
Bay Alarm Medical vs LifeFone Bay Alarm Medical vs LifeStation Bay Alarm Medical vs MobileHelp Bay Alarm Medical vs ADT Bay Alarm Medical vs Medihill Bay Alarm Medical vs Alert 1 Bay Alarm Medical vs Philips Lifeline Bay Alarm Medical vs Medical Guardian Bay Alarm Medical vs Life Alert Bay Alarm Medical vs ResponseLINK Bay Alarm Medical vs Rescue Alert LifeFone vs LifeStation LifeFone vs MobileHelp LifeFone vs ADT LifeFone vs Medihill LifeFone vs Alert 1 LifeFone vs Philips Lifeline LifeFone vs Medical Guardian LifeFone vs Life Alert LifeFone vs ResponseLINK LifeFone vs Rescue Alert LifeStation vs MobileHelp LifeStation vs ADT LifeStation vs Medihill LifeStation vs Alert 1 LifeStation vs Philips Lifeline LifeStation vs Medical Guardian LifeStation vs Life Alert LifeStation vs ResponseLINK LifeStation vs Rescue Alert MobileHelp vs ADT MobileHelp vs Medihill MobileHelp vs Alert 1 MobileHelp vs Philips Lifeline MobileHelp vs Medical Guardian MobileHelp vs Life Alert MobileHelp vs ResponseLINK MobileHelp vs Rescue Alert ADT vs Medihill ADT vs Alert 1 ADT vs Philips Lifeline ADT vs Medical Guardian ADT vs Life Alert ADT vs ResponseLINK ADT vs Rescue Alert Medihill vs Alert 1 Medihill vs Philips Lifeline Medihill vs Medical Guardian Medihill vs Life Alert Medihill vs ResponseLINK Medihill vs Rescue Alert Alert 1 vs Philips Lifeline Alert 1 vs Medical Guardian Alert 1 vs Life Alert Alert 1 vs ResponseLINK Alert 1 vs Rescue Alert Philips Lifeline vs Medical Guardian Philips Lifeline vs Life Alert Philips Lifeline vs ResponseLINK Philips Lifeline vs Rescue Alert Medical Guardian vs Life Alert Medical Guardian vs ResponseLINK Medical Guardian vs Rescue Alert Life Alert vs ResponseLINK Life Alert vs Rescue Alert ResponseLINK vs Rescue Alert
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